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Error 5 - Setup was unable to create the directory - virus?


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#1 Skyler27

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Posted 14 April 2015 - 08:52 AM

anytime I try to install any program I get this error:

 
Setup was unable to create the directory "E:\Program Files\..."
 
Error 5: Access is denied.
 
Does anyone know if a virus can cause this??  I have not made any recent changes to my firewall, or antivirus...  although I did delete some empty "temp" folders on my C: drive "documents & settings" area, because I thought they were useless since they were empty.
 
I've been reading up on this error, and it might be possible that deleting those folders may have caused the problem, but I'm not sure and I'm also worried about a possible virus. I don't remember where the temp folders were, and I'm not sure if it's as simple as just re-creating the folders again? I'm using windows xp, and I ran my antivirus scans but it found nothing, although I know that doesn't necessarily mean that a virus isn't hidden somewhere undetected.
 
Any help greatly appreciated.
Thank you!


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#2 Angoid

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Posted 14 April 2015 - 10:13 AM

Are you logged in as an Administrator?

If not, try running it as Administrator.

Otherwise, right-click the install icon and select Run as Administrator.

 

I doubt this is the work of a virus, but a general permissions issue.  You need elevated permissions to write into the Program files or Program Files (x86) folders.


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#3 Skyler27

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Posted 14 April 2015 - 05:37 PM

yes I'm logged in as administrator - always. this is my computer and I'm the only one using it.






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