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Cannot access the internet after removing trojans. HELP!


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9 replies to this topic

#1 athuman11

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Posted 13 April 2015 - 03:22 PM

Just got malwarebytes and tried to remove viruses. I got most of them, but some were resisting to move it was called "abengine.dll" I went to safemode and used malwarebytes again, and also spybot to try remove it. Also deletedet each and one files that i found. When i restartet the computer all the abengine.dll files i removed by malwarebytes and spybot were back again each and one of them. Later on i tried to delete them again. This time it said that i did not have the administration to remove the file and few minutes later i got denied from internet so all of a sudden i cannot access internet.
 
Athuman11 on skype if anyone can help me im desperate!

Edited by Queen-Evie, 13 April 2015 - 04:24 PM.
moved from Windows 8 to Am I Infected


BC AdBot (Login to Remove)

 


m

#2 InadequateInfirmity

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Posted 13 April 2015 - 04:13 PM

  1. On the Start screen, type CMD. In the search results, right-click Command Prompt, and then click Run as administrator.
  2. At the command prompt, enter the following commands.
  3. Hit enter after each!!!

 

 

netsh winsock reset
netsh int ip reset
netsh advfirewall reset
 
 
 
Now reboot your computer.
 

 


Edited by InadequateInfirmity, 13 April 2015 - 04:13 PM.


#3 InadequateInfirmity

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Posted 13 April 2015 - 04:15 PM

Most likely it is an issue with the files attaching themselve to the winsock, we will run a couple of scans after you reboot and connect. :)



#4 athuman11

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Posted 13 April 2015 - 04:57 PM

 

  1. On the Start screen, type CMD. In the search results, right-click Command Prompt, and then click Run as administrator.
  2. At the command prompt, enter the following commands.
  3. Hit enter after each!!!

 

 

netsh winsock reset
netsh int ip reset
netsh advfirewall reset
 

 

Didnt work first it said the system cannot find the file specified 

 

second said ressetting Interface, OK?

Ressetting Neighbor, OK?

Ressetting Path, OK?

Ressetting, failed.

Access is denied.

 

And last said The following command was not found: advfirewall reset



#5 athuman11

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Posted 13 April 2015 - 04:59 PM

Most likely it is an issue with the files attaching themselve to the winsock, we will run a couple of scans after you reboot and connect. :)

 

 

Ive tried nothing works



#6 athuman11

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Posted 13 April 2015 - 05:05 PM


 

  • On the Start screen, type CMD. In the search results, right-click Command Prompt, and then click Run as administrator.
  • At the command prompt, enter the following commands.
  • Hit enter after each!!!
 
 

netsh winsock reset
netsh int ip reset
netsh advfirewall reset
 
 
Didnt work first it said the system cannot find the file specified 
 
second said ressetting Interface, OK?
Ressetting Neighbor, OK?
Ressetting Path, OK?
Ressetting, failed.
Access is denied.
 
And last said The following command was not found: advfirewall reset


#7 InadequateInfirmity

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Posted 14 April 2015 - 04:26 AM

1. Download the portable version of Windows Repair (All In One) from here, Windows Repair (All In One). (Make sure you have your computer running in a clean boot state BEFORE running repairs. If you need assistance with performing a clean boot then follow the instructions here, How to perform a clean boot in Windows)

2. Download the portable zipped folder to your desktop.

3. Extract the contents of the zipped folder, and then right click on the Repair_Windows.exe file and select run as administrator.

4. After the program opens, click on the Step 3 tab and click the Do It button to have the program run Check Disk on the file system. Screenshot.

5. After the computer finishes running Check Disk, start the program again and proceed to Step 4.

6. Click on the Step 4 tab and click on the Do It button to allow the program to run the System File Checker to find and fix any corrupt Windows files. Screenshot.

7. After SFC finishes, proceed to the Step 5 tab.

8. On the Step 5 tab go ahead and create a new system restore point before starting the repair by clicking on the Create button under the System Restore area. Screenshot.

9. Once that is done click on the Start Repairs tab.

10. On the Start Repairs tab click on the Start button and select Run when prompted. Screenshot.

11. The Windows Repairs window will open. Now ensure that ONLY the checkboxes in the program are checked as indicated below:

 

MysJDwM.jpg

 

As far as what you can not see checkmark boxes 25, 26, 27 and 33

 

 

12. Then when those checkboxes are selected, click on the checkbox that says Restart System when Finished.

13. Now click on the Start button to start the repair process.

14. The process could take some time so please be patient.

15. After the repair process finishes, the computer will be rebooted.



#8 athuman11

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Posted 15 April 2015 - 01:08 PM

I have got connection back, can u guys connect now and see the issue?



#9 athuman11

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Posted 15 April 2015 - 02:55 PM

1. Download the portable version of Windows Repair (All In One) from here, Windows Repair (All In One). (Make sure you have your computer running in a clean boot state BEFORE running repairs. If you need assistance with performing a clean boot then follow the instructions here, How to perform a clean boot in Windows)

2. Download the portable zipped folder to your desktop.

3. Extract the contents of the zipped folder, and then right click on the Repair_Windows.exe file and select run as administrator.

4. After the program opens, click on the Step 3 tab and click the Do It button to have the program run Check Disk on the file system. Screenshot.

5. After the computer finishes running Check Disk, start the program again and proceed to Step 4.

6. Click on the Step 4 tab and click on the Do It button to allow the program to run the System File Checker to find and fix any corrupt Windows files. Screenshot.

7. After SFC finishes, proceed to the Step 5 tab.

8. On the Step 5 tab go ahead and create a new system restore point before starting the repair by clicking on the Create button under the System Restore area. Screenshot.

9. Once that is done click on the Start Repairs tab.

10. On the Start Repairs tab click on the Start button and select Run when prompted. Screenshot.

11. The Windows Repairs window will open. Now ensure that ONLY the checkboxes in the program are checked as indicated below:

 

MysJDwM.jpg

 

As far as what you can not see checkmark boxes 25, 26, 27 and 33

 

 

12. Then when those checkboxes are selected, click on the checkbox that says Restart System when Finished.

13. Now click on the Start button to start the repair process.

14. The process could take some time so please be patient.

15. After the repair process finishes, the computer will be rebooted.

Ive got internet back may u help me o skype or run tests or smth



#10 InadequateInfirmity

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Posted 15 April 2015 - 05:41 PM

I can not help you  on skype, lets do this.

 

Go ahead and remove Spybot from your machine, you can reinstall it after we are done

 

Boot into Safe Mode With Networking. The first tool that we will use is Emsisoft Emergency Kit. , download and save the application to your desktop. Right Click the jN5wn3A.png icon and select Run As Administrator. Click on Extract.

YvNQ89G.png

Another similar icon will appear on your desktop, right click this one and Run as Administrator as well. When the program opens then select Update.

g2dQLzX.png

After the update if you see the screen below then select yes.

Qnpw3Dt.png

Now Click on the Scan button, do not start the scan yet.

NWDLpr3.png

Make sure to click yes to detect Pups.

EyL1lzA.jpg

Select the On scan completion button, then quarantine detected objects, then hit OK.

M6NLlEF.png

Now click on the Smart Scan (Recommended)

xqcvGKt.png

Allow the scan to complete. Upon Completion select Quarantine Selected. Make Certain All Items are Ticked

KFlm13h.png

Click OK upon the completion, of the program removing the infected files.

xLHwX5a.png

Reboot if needed to remove infected files, post the log here in your next reply.

 

 

Download Malwarebytes Anti-Rootkit to your desktop.

  • Double-click the icon to start the tool.
  • It will ask you where to extract make sure it is on the desktop.
  • Malwarebytes Anti-Rootkit needs to be run from an account with admin rights.
  • Click next to continue.
  • Then Click Update
  • Once the update is Finished select Next then Scan.
  • If no malware has been found, at the end of scan select Exit
  • If an infection was found, make sure to select all items and click Cleanup.
  • Reboot your machine.
  • Open the MBAR folder and paste the content of the following into your next reply:
  • mbar-log-{date} (xx-xx-xx).txt
  • system-log.txt

 

Eset Scan
 
Disable your antivirus prior to running this scan.
 
 
 esetonlinebtn.png
 

  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.





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