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My computer doesn't "allow" me to download or upload from or to the internet.


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#1 jschoening100

jschoening100

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Posted 13 April 2015 - 12:29 PM

I downloaded an Adobe Flash Player update (or so I thought) about 4 weeks ago and it wasn't. I was in a hurry doing my paperwork and didn't pay close enough attention. Ever since then,  I  have been having this problem. Besides the not being able to up or down load, every time I try to access my two mail servers, I have to re-sign in. Yahoo asks me if I'm traveling and this is a public computer every time now. I have done everything I can think of. I've run the Windows defender and it says I have a malware problem, but I can't load anything they tell me to use. I tried RKill from a flash drive on my laptop, then uploaded to my main computer and it did nothing. I am running Windows 8. Can anyone give me any advice please?  Thank you  JS

 

 



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#2 InadequateInfirmity

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Posted 13 April 2015 - 04:02 PM

Boot your machine into safemode with networking.

http://kb.eset.com/esetkb/index?page=content&id=SOLN2268&locale=en_US

 

Run an eset online scan.

 

 

Eset Scan
 

 
 
 esetonlinebtn.png
 

  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.





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