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Laptop hard freezing


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#1 Bellzemos

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Posted 13 April 2015 - 08:05 AM

Hi, I have just reinstalled Windows 7 on a HP laptop and I'm getting random hard freezes (can't do anything, mouse won't move, keyboard doesn't work, no BSOD, just frozen screen) and have to reboot to make it work again.

 

Does the OS save any data on errors/freezes like this even that there are no BSODs? Where should I look? Do you know what could be the reason or what usually is the reason for the hard freezing?

 

Thank you!



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#2 hamluis

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Posted 13 April 2015 - 04:44 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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