Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Is infection causing https problems? Can anybody recommend a course of action?


  • Please log in to reply
3 replies to this topic

#1 mhl

mhl

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:10:37 PM

Posted 13 April 2015 - 07:02 AM

Hi, 

 

I've had some strange PC problems over the last 6 weeks or so. Initially I thought it was a software problem, but now I'm beginning to think I've been infected.  The problems appear to be related to https and secure connections, though the problems vary in severity / type.  

 

 

Background

 

The first sign was that Outlook constantly crashed.  I traced this down to an Exchange connection (as opposed to pop3 accounts which worked fine).  Then my VPN crashed on startup.  Then my browser wouldn't serve https pages. They just gave me ERR_TIMED_OUT after 2 mins or so. (One example - my bank's http home page would load, but when I tried to login to online banking, that page wouldn't).  More details here fwiw. 

 

I ran MBAM, adwcleaner, SuperAntiSpyware, JRT and ESET online scanner. I didn't see anything particularly bad in there, but that appeared to fix the problem. Until a week later I began having trouble again. Just Outlook this time.  Browser and VPN worked fine.  Ran the tools again.  All good.  A week later VPN wouldn't work again and couldn't get https in the browser. But Outlook was OK.  

 

This pattern has been repeated with variations again and again.  The https browser problem varies - sometimes I can't get https pages at all, other times they're just very slow loading.

 

 

Today

 

Today I thought I would try some more aggressive cleaning.  I downloaded some tools I hadn't tried before like ComboFix and TDSSKiller - I thought I would try EVERYTHING.  JRT seemed to run ok (although  at the beginning it always gives me the message "cannot update, unable to ping").  When I tried to launch adwcleaner, it wouldn't run (just got the spinning circle forever).  Same for rkill. I changed the name of the rkill.exe file to something random. That then ran.  I tried the same trick with adwcleaner, but that didn't work. 

 

It's driving me mad, going round in circles, and I'm a bit out of my depth.  Would anybody be able to recommend a productive way forward?

 

 

My OS

 

Win 7 Professional with Service Pack 1

 

 

Update 

 

I just ran TDSSKiller - that has come up with 0 threats.   I also noticed that I am no longer able to Set Default Programs / File Associations in Windows.


Edited by mhl, 13 April 2015 - 07:18 PM.


BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,696 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:02:37 PM

Posted 13 April 2015 - 08:42 PM

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 mhl

mhl
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:10:37 PM

Posted 14 April 2015 - 03:46 PM

Thank you Broni, I appreciate it. 

 

I have done as requested and made the new post here.



#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,696 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:02:37 PM

Posted 14 April 2015 - 06:42 PM

p22003888.gif


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users