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Intermittent Blue Screen of Death


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#1 Sandy Daley

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Posted 13 April 2015 - 06:32 AM

I'm on Windows 7 and get a blue screen of death with the message irreversible hard drive error.  I ran ccleaner, malware and virus scan and did system restore.  When not being blue screened the computer works fine and no files are lost.  My last blue screen was two days ago when I clicked on FB notifications.  Now my computer works fine.  Should I continue to worry about this or was this a temporary problem that went away when I ran cc cleaner, malware, virus and system restore?



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#2 hamluis

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Posted 13 April 2015 - 01:41 PM

Depends on the source...and the content...of the error message.

 

Please...post the exact wording of the onscreen message.

 

None of the tools you mentioned...is capable of correcting/neutralizing...a hard drive problem.  You need to worry.

 

Louis



#3 Sandy Daley

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Posted 13 April 2015 - 01:46 PM

It was "irreversible hard drive error"  That was the exact message.  Thankyou.



#4 hamluis

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Posted 13 April 2015 - 01:50 PM

I find no such error message listed anywhere.  I've not seen a Windows error message using those words...ever.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 Sandy Daley

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Posted 13 April 2015 - 01:52 PM

Could it have been irreperable hardrive error?



#6 hamluis

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Posted 13 April 2015 - 03:12 PM

Don't you get the blue screen...and consequent error message? 

 

Your post made it sound as if you had this happen more than once...and that it happened recently.  If you post the requested data, the error should be reflected.

 

Louis



#7 Sandy Daley

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Posted 13 April 2015 - 03:22 PM

The error was reflected as "irreversible hard drive error."



#8 dudeage

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Posted 13 April 2015 - 03:35 PM

I'm on Windows 7 and get a blue screen of death with the message irreversible hard drive error.  I ran ccleaner, malware and virus scan and did system restore.  When not being blue screened the computer works fine and no files are lost.  My last blue screen was two days ago when I clicked on FB notifications.  Now my computer works fine.  Should I continue to worry about this or was this a temporary problem that went away when I ran cc cleaner, malware, virus and system restore?

 

Even intermittent blue screens are not worth living with. 

 

Malwarebytes, system restore, all these utlities you tried won't clear up problems with the hard drive itself. 

 

Run checkdisk in Windows (if you can) and if that doesn't work then just backup your data and replace your hard drive. 

 

This is not a problem worth spending a lot of time on.  Replace your hard drive and move on. 



#9 Sandy Daley

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Posted 13 April 2015 - 03:38 PM

Thankyou.  I will do that the next time I have a blue screen crash.  I haven't had one in two days.



#10 dudeage

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Posted 13 April 2015 - 03:40 PM

Thankyou.  I will do that the next time I have a blue screen crash.  I haven't had one in two days.

 

Honestly I would run checkdisk before you have a blue screen crash - shot in the dark that it will prevent the next one. 



#11 Sandy Daley

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Posted 13 April 2015 - 03:44 PM

Okay Thankyou.



#12 dudeage

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Posted 13 April 2015 - 03:46 PM

Let me know if you need assistance doing this - it's actually quite simple to setup though it does take some time to run the process. 



#13 Sandy Daley

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Posted 13 April 2015 - 03:51 PM

Okay if you can message me step by step directions...Thankyou.



#14 Sandy Daley

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Posted 13 April 2015 - 03:54 PM

And then what does it mean if it comes back clean?



#15 dudeage

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Posted 13 April 2015 - 04:18 PM

And then what does it mean if it comes back clean?

 

It means that your hard drive is unfixable and you need to backup your data and get a new hard drive.  Even if the problem remains intermittent for awhile yet, it's probably a sign that your hard drive will fail permanently for sure in the neat future. 

 

Okay if you can message me step by step directions...Thankyou.

 

Sure, it's actually not too hard. 

 

1.  Go to the Start Menu, click inside the "Search programs and files" box once and type in "cmd." 

 

2.  At this point you should see a black command line window pop up - this is normal. 

 

3.  Type in "chkdsk" in the command line - at this point Windows will prompt you that chkdsk will run the next time you restart, so go ahead and restart. 

 

4.  Chkdsk will automatically run once the computer comes back up, just let the scan run and hope for the best.  :)






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