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"Chrome didn't shut down correctly"


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#1 Arlothia

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Posted 11 April 2015 - 09:34 PM

When I opened up Chrome after restarting my computer for an iTunes update, instead of my set home pages, I got a new tab page with an orange band on the top with that error on it, along with an option to Restore, which just brought me to the last page I visited.

I had this happen before and I think I just uninstalled and then re-installed Chrome and it worked just fine. Not so this time. (Note: both times I did not delete browsing history). The previous time this happened was after a Windows Update but I've had a few of those since then and this issue never reoccurred until now.

I have also tried resetting my settings: nothing.

I have tried re-labeling my default folder to "default_old" (as I saw suggested by a few sources out of the many I googled): again, nothing.

Am I doing these wrong? Is there another way?

Please help!

 

Thank you!

Arlothia



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#2 hamluis

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Posted 12 April 2015 - 07:00 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Arlothia

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Posted 12 April 2015 - 09:40 AM

Before I download this, may I ask why I am doing this? What purpose does copy+pasting that information have?

 

Thanks!

~:A:~



#4 Arlothia

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Posted 12 April 2015 - 09:52 AM

Oh, also, I realized that when I last had this problem I published a post on here but that time I had deleted my extensions (it had something to do with my adblocking ones...) and that fixed it. I tried that yesterday but to no avail...



#5 dc3

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Posted 12 April 2015 - 10:36 AM

Please take a screenshot of this error message with the orange band and post it in your topic.

 

How to make a screenshot
 
1. Download and run A Thousand Words .
 
2. Follow the wizard to capture a screenshot
 
3. Use the built-in editor to resize, edit, or re-capture your screen shot. 
 
4. Your screen shot will be saved to your desktop when you finish the wizard.
 
You can post the screenshot in your next post as an attachment.  
 
Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options
 
Post2_zpsf05c0430.png
 
When you click on More Relpy Options  you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.
 
BCreply1_zpsc36d42fc.png 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 Arlothia

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Posted 12 April 2015 - 03:01 PM

Well I don't know why you're asking me to do all those extra steps but I have attached the screencap of the error page I get when I open chrome.

 


Alright, seeing as this thing came up after I updated iTunes, I'm now going to try and uninstall iTunes and see if that helps.

I'll keep you posted!

Attached Files



#7 Arlothia

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Posted 12 April 2015 - 03:29 PM

Well, that didn't work..

Next!



#8 dc3

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Posted 12 April 2015 - 03:37 PM

That message simply tells you that chrome didn't shut down as it was suppose to normally.  This could have been for any number of reasons.  But basically, by itself it isn't anything to be concerned with unless there are repeated occasions of this.  If that's the case I would suggest that you close every open webpage and then shut down chrome before shutting down the computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Arlothia

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Posted 12 April 2015 - 03:41 PM

In which case, it is something to be concerned with because every single time I close Chrome and then open it again, I get this same screen, even after restarting my computer.

My home pages don't open up. That's all I want to fix. Everything else is doing just fine. How do I get rid of this stupid error?



#10 dc3

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Posted 12 April 2015 - 04:02 PM

Uninstall Chrome, then reinstall it.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 Arlothia

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Posted 12 April 2015 - 04:38 PM

As I said in my first post, I have already tried that. I've done that about 4 times now. It doesn't work.

Do you think that resetting my computer to an earlier restore point would work?


Edited by Arlothia, 12 April 2015 - 04:38 PM.


#12 coxchris

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Posted 12 April 2015 - 04:47 PM

Maybe your profile is corrupted try to reset your profile. Once that folder is deleted it will recreate the folder when you open up Chrome

 

Please follow this;

 

 https://support.google.com/chrome/answer/142059?hl=en 

 

If Resetting your profile doesn't work please upload the information from Post #2. These tools were design to gather information about your computer so we can direct you to a solution. 


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#13 Arlothia

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Posted 12 April 2015 - 05:31 PM

It worked!!!

Thank you so much coxchris!

And thank you as well for letting me know what was up with Post #2.

I just got through adding my extensions, bookmarks, and saved passwords. Now all is well and good with the world.

 

Thank you everyone!

~:A:~



#14 coxchris

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Posted 12 April 2015 - 09:50 PM

If you sign in to chrome using your gmail account (if you have one) you can ask it to sync your password,extensions and search history then you wouldn't have to redo everything.

 

Happy Computing:) 


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#15 Arlothia

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Posted 12 April 2015 - 11:28 PM

That's an interesting idea but I don't know exactly how to do that. I do have gmail but my search history was wiped out after I changed the file name to "Backup Default". Is syncing everything still possible after that?






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