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Contagious Virus


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5 replies to this topic

#1 ILoveIL

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Posted 11 April 2015 - 05:16 PM

I have a very serious computer problem the last couple of months which I can't solve. So the symptom is simple: When surfing the web using Firefox, pop ups appear very in waves. Every wave the browser is "freezing" in a way that when I click somewhere in the browser instead of doing the action it is supposed to do, it is popping offer.aliexpress add or another add usually of an anti adware tool. Then the browser is released and continue to act as it should. When I have a wave I encouter a couple of instances of this problem a few times in a matter of a minute or two. But then the problem is gone until the next wave. Of course it doesn't matter the sites I surf.

OK so it is a simple adware, only it is not so simple: The problem occurs on all computers on my network (actually, when all my computers had NOD antivirus it was exactly the same problem on all of them, now, I have one computer with Kaspersky Internet Security and the others have Norton Internet Security. I am having pop ups on my computer having Kaspersy but on the computer having Noton it blocks the pop ups and alerts it blocks an attack from some address... And they say Kaspersky is the best...).

I couldn't get rid of this even though I scanned with all main scanners (Antivirus scan and adware scans). Maybe it will sound weird for you but I figured my best choice is to format all the computers on my network. I did it simultaneously a and didn't use restores but a fresh installations. And I reseted my router. It didn't help.

I want to ask the experts here what might be the problem. Can my router be problematic or you think it is some program on one computer that injects adware that spreads to all my network computers? Maybe the problem is with my ISP???

Thanks for the help which is very needed.....


Edited by ILoveIL, 11 April 2015 - 05:41 PM.


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#2 nasdaq

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Posted 13 April 2015 - 08:15 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

--RogueKiller--
  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
=======

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running?
Wait for further instructions.

#3 ILoveIL

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Posted 13 April 2015 - 07:03 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

--RogueKiller--

  • Download & SAVE to your Desktop Download RogueKiller
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
=======

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running?
Wait for further instructions.

 

 

 

 

I ran the 3 scans and their respective fixes and ot did nothing. I encourage you to read my original post because the problem isn't to get rid of the virus (formatted to do this, cause it is undetected by antivirus/ware)

 


Edited by ILoveIL, 13 April 2015 - 07:04 PM.


#4 nasdaq

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Posted 14 April 2015 - 07:40 AM

Yes the router could be compromised.

Reset your router. It may be infected.

How to Reset a Router Back to the Factory Default Settings
http://www.ehow.com/how_2110924_reset-back-factory-default-settings.html

Then, please reconfigure it back to your preferred setting.. Below is the list of default username and password, should you don't know it ;)

http://www.routerpasswords.com/
http://www.phenoelit-us.org/dpl/dpl.html
===

Reset for Linksys, Netgear, D-Link and Belkin Routers
http://www.techsupportforum.com/2763-reset-for-linksys-netgear-d-link-and-belkin-routers/

====
How to tell if my Wireless is secure.
http://www.ehow.com/how_6775466_tell-wireless-secure_.html


p.s.

I will need to see the logs requested in my first post to continue with this cleanup.

#5 nasdaq

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Posted 19 April 2015 - 07:37 AM

Are you still with me?

#6 nasdaq

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Posted 25 April 2015 - 08:05 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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