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Office 2013 Has Stopped Working


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13 replies to this topic

#1 HallowKage

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Posted 10 April 2015 - 11:44 PM

This has recently started with my Mircosoft Office 2013.

 

Anytime I Open either Word or Excel, I get this following Message.

[Window Title]
Microsoft Excel
 
[Main Instruction]
Microsoft Excel has stopped working
 
[Content]
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
 
[Close program]
 
And Yes, I have tried accessing both through Run/program/ safe too and I am still getting this message. I'd even tried reloading the software.
 
I am at my wits end here. Please Help

Edited by Queen-Evie, 11 April 2015 - 08:51 AM.
moved from Windows 7 to the appropriate forum


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#2 Aura

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Posted 10 April 2015 - 11:53 PM

Hi HallowKage :)

We should take a look at the errors in your Event Viewer, to see what makes it crash on opening. Follow the instructions below.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#3 HallowKage

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Posted 11 April 2015 - 12:19 AM

Faulting application path: excel.exe1
Faulting module path: excel.exe2
Report Id: excel.exe3
 
 
System errors:
=============
Error: (04/11/2015 01:14:03 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: 
%%1056
 
Error: (04/11/2015 01:13:34 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office ClickToRun Service service terminated unexpectedly.  It has done this 2 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (04/11/2015 01:13:34 AM) (Source: Service Control Manager) (User: )
Description: The DisplayLinkManager service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1940 milliseconds: Restart the service.
 
Error: (04/11/2015 01:13:33 AM) (Source: Service Control Manager) (User: )
Description: The WMI Performance Adapter service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (04/11/2015 01:13:33 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (04/11/2015 01:13:33 AM) (Source: Service Control Manager) (User: )
Description: The Microsoft Office ClickToRun Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: Restart the service.
 
Error: (04/11/2015 01:13:33 AM) (Source: Service Control Manager) (User: )
Description: The Windows Installer service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.
 
Error: (04/11/2015 01:13:33 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (04/11/2015 01:13:31 AM) (Source: Service Control Manager) (User: )
Description: The Epson Scanner Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/11/2015 01:13:31 AM) (Source: Service Control Manager) (User: )
Description: The Avira Service Host service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 10000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (04/11/2015 01:02:29 AM) (Source: MsiInstaller)(User: Liz-PC)
Description: Product: Microsoft Office Word Viewer 2003 -- Error 1314. The specified path ')\Microsoft Office\' is unavailable.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (04/11/2015 00:50:31 AM) (Source: Application Error)(User: )
Description: excel.exe15.0.4701.100154e30a7bunknown0.0.0.000000000c00000050021ec30109001d0741308453cbfC:\Program Files\Microsoft Office 15\root\office15\excel.exeunknown47f18f7a-e006-11e4-821d-d43d7ebd6020
 
Error: (04/11/2015 00:41:01 AM) (Source: Application Error)(User: )
Description: excel.exe15.0.4701.100154e30a7bunknown0.0.0.000000000c00000050036e1001aa801d07411b07087c7C:\Program Files\Microsoft Office 15\root\office15\excel.exeunknownf4049c74-e004-11e4-821d-d43d7ebd6020
 
Error: (04/11/2015 00:39:44 AM) (Source: Application Error)(User: )
Description: excel.exe15.0.4701.100154e30a7bunknown0.0.0.000000000c00000050015edd01a3c01d0741186a28bd0C:\Program Files\Microsoft Office 15\root\office15\excel.exeunknownc62dd968-e004-11e4-821d-d43d7ebd6020
 
Error: (04/11/2015 00:20:48 AM) (Source: Application Error)(User: )
Description: WINWORD.EXE15.0.4701.100054d9bb8funknown0.0.0.000000000c00000050034dacc28401d0740edf235504C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXEunknown20f7a8b1-e002-11e4-821d-d43d7ebd6020
 
Error: (04/11/2015 00:20:10 AM) (Source: Application Error)(User: )
Description: WINWORD.EXE15.0.4701.100054d9bb8funknown0.0.0.000000000c0000005001dd83c127401d0740ec91e43f3C:\Program Files\Microsoft Office 15\Root\Office15\WINWORD.EXEunknown0a0d38a0-e002-11e4-821d-d43d7ebd6020
 
Error: (04/11/2015 00:11:37 AM) (Source: Application Error)(User: )
Description: excel.exe15.0.4701.100154e30a7bunknown0.0.0.000000000c00000050041ec80181401d0740d97c174b2C:\Program Files\Microsoft Office 15\root\office15\excel.exeunknownd8c27a55-e000-11e4-821d-d43d7ebd6020
 
Error: (04/11/2015 00:10:59 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195"C:\Program Files (x86)\Epson Software\FAX Utility\Resource\FULEPPRes.dll
 
Error: (04/11/2015 00:10:35 AM) (Source: Application Error)(User: )
Description: NvStreamNetworkService.exe4.1.1943.6202551399beNvStreamNetworkService.exe4.1.1943.6202551399bec000000500000000004e920fb3401d0740d6d9f4d0dC:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamNetworkService.exeC:\Program Files\NVIDIA Corporation\NvStreamSrv\NvStreamNetworkService.exeb353d8c8-e000-11e4-821d-d43d7ebd6020
 
Error: (04/11/2015 00:07:08 AM) (Source: Application Error)(User: )
Description: excel.exe15.0.4701.100154e30a7bunknown0.0.0.000000000c0000005002ce9b0ce801d0740cf87495cbC:\Program Files\Microsoft Office 15\root\office15\excel.exeunknown37fad276-e000-11e4-979a-d43d7ebd6020
 
 
 
=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
ABBYY FineReader 9.0 Sprint (HKLM-x32\...\ABBYY FineReader 9.0 Sprint) (Version: 9.01.513.58212 - ABBYY)
ABBYY FineReader 9.0 Sprint (x32 Version: 9.01.513.58212 - ABBYY) Hidden
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.7.157 - Adobe Systems, Inc.)
Arc (HKLM-x32\...\{CED8E25B-122A-4E80-B612-7F99B93284B3}) (Version: 1.0.0.9668 - Perfect World Entertainment)
Avast Premier (HKLM-x32\...\Avast) (Version: 10.2.2215 - AVAST Software)
Avira (HKLM-x32\...\{b5675cc4-ab8b-4945-8c1d-4c5479556d6a}) (Version: 1.1.34.19732 - Avira Operations GmbH & Co. KG)
Avira (x32 Version: 1.1.34.19732 - Avira Operations GmbH & Co. KG) Hidden
Avira Antivirus (HKLM-x32\...\Avira Antivirus) (Version: 15.0.9.504 - Avira Operations GmbH & Co. KG)
Cisco Connect (HKLM-x32\...\Cisco Connect) (Version: 1.4.11200.0 - Cisco Consumer Products LLC)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6514.5001 - Microsoft Corporation)
DisplayLink Core Software (HKLM\...\{65B2569D-303B-41EC-B38C-0934963BC3AD}) (Version: 7.7.60366.0 - DisplayLink Corp.)
DisplayLink Graphics (HKLM\...\{099F2D54-39A8-470C-A3DA-E2F123F5A6D7}) (Version: 7.7.60373.0 - DisplayLink Corp.)
Dropbox (HKCU\...\Dropbox) (Version: 3.2.6 - Dropbox, Inc.)
Epson Connect Printer Setup (HKLM-x32\...\{D9B1D51B-EB56-410D-AEB5-1CCFAC4B6C8C}) (Version: 1.3.0 - SEIKO EPSON CORPORATION)
EPSON Connect version 1.0 (HKLM-x32\...\EPSON Connect_is1) (Version: 1.0 - Epson America Inc.)
Epson Customer Participation (HKLM\...\{814FA673-A085-403C-9545-747FC1495069}) (Version: 1.4.0.0 - SEIKO EPSON CORPORATION)
Epson Event Manager (HKLM-x32\...\{44F72193-F59C-4303-BAE8-E3E4BC1C122C}) (Version: 3.01.0003 - Seiko Epson Corporation)
Epson FAX Utility (HKLM-x32\...\{0CBE6C93-CB2E-4378-91EE-12BE6D4E2E4A}) (Version: 1.30.00 - SEIKO EPSON CORPORATION)
Epson PC-FAX Driver (HKLM-x32\...\EPSON PC-FAX Driver 2) (Version:  - )
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON WF-3520 Series Printer Uninstall (HKLM\...\EPSON WF-3520 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.5.00 - SEIKO EPSON CORPORATION)
Google Chrome (HKLM-x32\...\{D23A947A-7D38-3AF8-B3D5-BE988282D40D}) (Version: 66.41.32883 - Google, Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
GoZone iSync (HKLM-x32\...\GoZone iSync) (Version: 2.0.1 - Virgin HealthMiles)
Java 8 Update 31 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.31.13 - Oracle Corporation) Hidden
Java SE Development Kit 8 Update 31 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0180310}) (Version: 8.0.310.13 - Oracle Corporation)
Java SE Development Kit 8 Update 31 (HKLM-x32\...\{32A3A4F4-B792-11D6-A78A-00B0D0180310}) (Version: 8.0.310.13 - Oracle Corporation)
K-Lite Codec Pack 11.0.0 Full (HKLM-x32\...\KLiteCodecPack_is1) (Version: 11.0.0 - )
LG VZW United Drivers (HKLM-x32\...\{B3B6499C-2A5D-4834-8DE0-29656CFB548D}) (Version: 2.20.0 - LG Electronics)
LTCM Client (HKLM-x32\...\{B38E9B55-7136-4E66-A084-320512FF3F6F}) (Version: 1.20.3792 - Leader Technologies Inc)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Office Excel Viewer (HKLM-x32\...\{95120000-003F-0409-0000-0000000FF1CE}) (Version: 12.0.6219.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4701.1002 - Microsoft Corporation)
Microsoft Office Word Viewer 2003 (HKLM-x32\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 347.09 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 347.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 347.88 - NVIDIA Corporation)
NVIDIA Control Panel 347.88 (Version: 347.88 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.4.1.21 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.4.1.21 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 2.4.1.21 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 347.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.88 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.175.1449 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 2.3 - NVIDIA Corporation) Hidden
NVIDIA Optimus Update 17.12.8 (Version: 17.12.8 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.14.0702 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
NVIDIA ShadowPlay 2.4.1.21 (Version: 2.4.1.21 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 2.4.1.21 (Version: 2.4.1.21 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 2.4.1.21 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.27 (Version: 1.2.27 - NVIDIA Corporation) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4701.1002 - Microsoft Corporation) Hidden
OLYMPUS Master 2 (HKLM-x32\...\{0815D55A-5EFF-4E1B-8C04-7035E914D90D}) (Version: 1.0.10 - OLYMPUS IMAGING CORP.)
Polaris Office Sync (HKCU\...\InstallShield_{360AD9C0-3F17-4CB5-B288-0AA24E94059F}) (Version: 1.009.003 - Infraware)
Polaris Office Sync (x32 Version: 1.009.003 - Infraware) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6971 - Realtek Semiconductor Corp.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
SHIELD Streaming (Version: 4.1.1000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (Version: 2.4.1.21 - NVIDIA Corporation) Hidden
Software Updater (HKLM-x32\...\{8DBC5A0A-31C4-46C7-B252-6B593EA11A87}) (Version: 4.3.7 - SEIKO EPSON CORPORATION)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
 
========================= Devices: ================================
 
Name: High precision event timer
Description: High precision event timer
Class Guid: {4d36e97d-e325-11ce-bfc1-08002be10318}
Manufacturer: (Standard system devices)
Service: 
Device ID: ACPI\PNP0103\2&DABA3FF&1
Problem: : This device is disabled because the firmware of the device did not give it the required resources. (Code 29)
Resolution: Enable the device in the BIOS of the device.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 24%
Total physical RAM: 8143.01 MB
Available physical RAM: 6117.79 MB
Total Pagefile: 16284.2 MB
Available Pagefile: 14035.6 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.61 MB
 
========================= Partitions: =====================================
 
1 Drive c: (NO TOUCHY) (Fixed) (Total:111.79 GB) (Free:39.96 GB) NTFS
3 Drive e: (Oblivion) (Fixed) (Total:931.41 GB) (Free:755.42 GB) NTFS
4 Drive f: (Boneyard) (Fixed) (Total:931.41 GB) (Free:801.93 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LIZ-PC
 
Administrator            Guest                    Liz                      
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 Aura

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Posted 11 April 2015 - 08:15 AM

You can uninstall the following programs:
  • Java 8 Update 31;
  • Java 8 Update 31 (64-bits);
  • Java SE Development Kit 8 Update 31;
  • Java SE Development Kit 8 Update 31 (64-bits);
  • Microsoft Office Word Viewer 2003;
Also, by "reloading" the software, do you mean, reinstall it?

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#5 Queen-Evie

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Posted 11 April 2015 - 08:42 AM

MTB log shows these entries:

Avast Premier (HKLM-x32\...\Avast) (Version: 10.2.2215 - AVAST Software)

Avira (HKLM-x32\...\{b5675cc4-ab8b-4945-8c1d-4c5479556d6a}) (Version: 1.1.34.19732 - Avira Operations GmbH & Co. KG)

Avira (x32 Version: 1.1.34.19732 - Avira Operations GmbH & Co. KG) Hidden

Avira Antivirus


Are you using both as real-time protection?

If so, you need to uninstall one. Using more than one AV can cause conflicts.

 

This post, starting at IMPORTANT NOTE has more on this.

 


Edited by Queen-Evie, 11 April 2015 - 08:42 AM.


#6 HallowKage

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Posted 11 April 2015 - 08:02 PM

Aura,

 

Yes I tried to Reinstall my Office 2013 without, removing the entire thing from my system. 

 

Also I have removed all the Java and Mircosoft Word veiwer.

 

Queen-Evie: I'd removed Avira from my system.

 

These haven't solved the problem with either my Office 2013 Excel or Word.... I am still at a lost here.



#7 Aura

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Posted 11 April 2015 - 08:03 PM

Yes I tried to Reinstall my Office 2013 without, removing the entire thing from my system.


What do you mean by that exactly? How can you reinstall a program without fully removing it?

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#8 HallowKage

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Posted 11 April 2015 - 08:16 PM

Aura,

 

Wasn't thinking too clearly when I tried that. So Is that my next best approach? Uninstall Office 2013, then reinstall it

 

Because I can get Excel to work, but only in Safe Mode. While Word while opening in Safe Mode is giving me a new message of "Sorry, we couldn't find your file. It is possible it was moved, removed deleted? C:\Users\Liz\safe.doc"



#9 Aura

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Posted 11 April 2015 - 08:21 PM

The best thing would to uninstall Office 2013, restart your computer and then reinstall it. If it doesn't work, then we'll try something else.

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#10 HallowKage

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Posted 11 April 2015 - 08:24 PM

ok will do.



#11 HallowKage

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Posted 11 April 2015 - 08:43 PM

Aura,

 

It worked! At least for the moment....



#12 Aura

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Posted 11 April 2015 - 08:55 PM

What do you mean? It keeps on crashing? Is it when you open a certain document or when you open the program normally?

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#13 HallowKage

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Posted 11 April 2015 - 09:49 PM

LOL

 

No, nothing of that sort has happened yet, just Mircosoft products are squirrel at best. I'll repost if that does happen again.

 

Thanks for all the Help



#14 Aura

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Posted 11 April 2015 - 09:59 PM

No problem Hallow, my pleasure :)

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