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System Errors


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#1 mai-kel

mai-kel

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Posted 10 April 2015 - 03:24 AM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/530806/repeated-appcrash-errors-across-multiple-applications-stackhash-issue/ - Hamluis.

 

hi there. I got a similar problem - only difference: i only got the problem with Outlook. Maybe you can also give me some helpful advice on how to fix this problem.

 

The following is the MiniToolBox Report:

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by User (administrator) on 10-04-2015 at 08:54:30
Running from "C:\Users\User\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Model: MS-7529 Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/10/2015 08:46:59 AM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6691.5000, time stamp: 0x52e8c57c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0xdb8
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
 
Error: (04/10/2015 08:25:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6691.5000, time stamp: 0x52e8c57c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0x9e8
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
 
Error: (04/10/2015 08:19:55 AM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6691.5000, time stamp: 0x52e8c57c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0x284
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
 
Error: (04/10/2015 08:16:41 AM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6691.5000, time stamp: 0x52e8c57c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0xdf0
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
 
Error: (04/10/2015 08:06:50 AM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6691.5000, time stamp: 0x52e8c57c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0xaf4
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
 
Error: (04/10/2015 08:00:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: WerFault.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc2d9
Faulting module name: faultrep.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b80a
Exception code: 0xc0000005
Fault offset: 0x0000843d
Faulting process id: 0xcc4
Faulting application start time: 0xWerFault.exe0
Faulting application path: WerFault.exe1
Faulting module path: WerFault.exe2
Report Id: WerFault.exe3
 
Error: (04/10/2015 08:00:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6691.5000, time stamp: 0x52e8c57c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0xf8c
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
 
Error: (04/10/2015 07:50:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6691.5000, time stamp: 0x52e8c57c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0xb34
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
 
Error: (04/10/2015 07:47:21 AM) (Source: Application Error) (User: )
Description: Faulting application name: OUTLOOK.EXE, version: 12.0.6691.5000, time stamp: 0x52e8c57c
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c
Exception code: 0xc0000374
Fault offset: 0x000c3873
Faulting process id: 0xcfc
Faulting application start time: 0xOUTLOOK.EXE0
Faulting application path: OUTLOOK.EXE1
Faulting module path: OUTLOOK.EXE2
Report Id: OUTLOOK.EXE3
 
Error: (04/10/2015 07:41:32 AM) (Source: Application Error) (User: )
Description: Faulting application name: taskmgr.exe, version: 6.1.7601.17514, time stamp: 0x4ce78d21
Faulting module name: taskmgr.exe, version: 6.1.7601.17514, time stamp: 0x4ce78d21
Exception code: 0xc0000005
Fault offset: 0x000167f1
Faulting process id: 0x430
Faulting application start time: 0xtaskmgr.exe0
Faulting application path: taskmgr.exe1
Faulting module path: taskmgr.exe2
Report Id: taskmgr.exe3
 
 
System errors:
=============
Error: (04/10/2015 07:36:50 AM) (Source: Service Control Manager) (User: )
Description: The DisplayLinkManager service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (04/10/2015 07:17:54 AM) (Source: Service Control Manager) (User: )
Description: The UI Assistant Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/10/2015 07:17:54 AM) (Source: Service Control Manager) (User: )
Description: The BitDefender Desktop Update Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/10/2015 06:31:27 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (04/10/2015 06:31:27 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (04/10/2015 06:31:26 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (04/10/2015 06:31:25 AM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.
 
Error: (04/09/2015 05:24:32 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the Plug and Play service, but this action failed with the following error: 
%%1190
 
Error: (04/09/2015 05:24:32 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Reboot the machine) after the unexpected termination of the DCOM Server Process Launcher service, but this action failed with the following error: 
%%1190
 
Error: (04/09/2015 05:24:32 PM) (Source: Service Control Manager) (User: )
Description: The Power service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Reboot the machine.
 
 
Microsoft Office Sessions:
=========================
Error: (03/24/2015 03:26:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 133 seconds with 120 seconds of active time.  This session ended with a crash.
 
Error: (03/24/2015 03:22:26 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 26848 seconds with 6240 seconds of active time.  This session ended with a crash.
 
Error: (03/24/2015 03:17:44 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6718.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1066 seconds with 180 seconds of active time.  This session ended with a crash.
 
Error: (03/22/2015 07:08:17 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 507 seconds with 360 seconds of active time.  This session ended with a crash.
 
Error: (03/11/2015 11:20:51 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6715.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 525 seconds with 300 seconds of active time.  This session ended with a crash.
 
Error: (03/06/2015 08:48:46 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6715.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 211 seconds with 120 seconds of active time.  This session ended with a crash.
 
Error: (02/08/2015 06:22:47 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 528 seconds with 240 seconds of active time.  This session ended with a crash.
 
Error: (02/05/2015 11:20:25 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 20572 seconds with 3780 seconds of active time.  This session ended with a crash.
 
Error: (02/03/2015 06:39:55 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 559 seconds with 240 seconds of active time.  This session ended with a crash.
 
Error: (02/03/2015 06:30:10 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1639 seconds with 660 seconds of active time.  This session ended with a crash.
 Update for Microsoft Office 2007 (KB2508958) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
 
=========================== Installed Programs ============================
Adobe Flash Player 11 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.6.602.168 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Advertising Center (Version: 0.0.0.2 - Nero AG) Hidden
ALLEGRO's Weinkarte Pro 1.1 (HKLM\...\weinkarte_is1) (Version: 1.1 - allegro:it)
Avery Design & Print (HKLM\...\Avery Design & Print 1.0.0) (Version: 1.0.0 - Avery Products Corporation)
AVM FRITZ!WLAN (HKLM\...\AVMWLANCLI) (Version:  - AVM Berlin)
BitDefender Total Security 2011 (HKLM\...\BitDefender) (Version: 14.0.23 - BitDefender)
BitDefender Total Security 2011 (Version: 14.0.23 - BitDefender) Hidden
Definition Update for Microsoft Office 2010 (KB2956207) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0E5D2277-B9CB-4FD2-92B7-7D145B0CE418}) (Version:  - Microsoft)
DisplayLink Core Software (HKLM\...\{A51A1D27-0163-4163-880C-C8266D6BAB11}) (Version: 7.7.60366.0 - DisplayLink Corp.)
DisplayLink Graphics (HKLM\...\{DAB3D83C-0D8E-47FD-B971-84F734448B29}) (Version: 7.7.60373.0 - DisplayLink Corp.)
DolbyFiles (Version: 0.1 - Nero AG) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.118 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
ImagXpress (Version: 7.0.74.0 - Nero AG) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1930 - Intel Corporation)
Intel® TV Wizard (HKLM\...\TVWiz) (Version:  - Intel Corporation)
IP Camera Wizard 1.0.0.34 (HKLM\...\{B77395EA-AECD-4AD7-B9AE-FCDE5A93DC07}_is1) (Version:  - *)
iscsicli (HKLM\...\{9a6856d6-759a-47de-a166-2e0ff4b1ae4b}.sdb) (Version:  - )
Maintenance Samsung SCX-4623 Series (HKLM\...\Samsung SCX-4623 Series) (Version:  - Samsung Electronics CO.,LTD)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Essentials) (Version: 1.0.2498.0 - Microsoft Corporation)
Microsoft Security Essentials (Version: 1.0.2498.0 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x86)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x86) (Version: 10.0.50908 - Microsoft Corporation) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MTC 3G Data Card (HKLM\...\MTC 3G Data Card) (Version: HOST01.11.18.01.00.131 - Huawei Tech.)
MTC Connection Manager (HKLM\...\{A9E5EDA7-2E6C-49E7-924B-A32B89C24A04}) (Version: 1.0.0.1 - ZTE)
MTC HSUPA USB Modem version 4.942 (HKLM\...\MTC HSPA USB Modem Normal Version_is1) (Version:  - )
Nero BurnRights (Version: 3.4.13.100 - Nero AG) Hidden
Nero BurnRights Help (Version: 3.4.4.100 - Nero AG) Hidden
Nero ControlCenter (Version: 9.0.0.1 - Nero AG) Hidden
Nero CoverDesigner (Version: 4.4.15.100 - Nero AG) Hidden
Nero CoverDesigner Help (Version: 4.4.9.100 - Nero AG) Hidden
Nero Disc Copy Gadget (Version: 2.4.34.0 - Nero AG) Hidden
Nero Disc Copy Gadget Help (Version: 2.4.34.0 - Nero AG) Hidden
Nero DiscSpeed (Version: 5.4.13.100 - Nero AG) Hidden
Nero DiscSpeed Help (Version: 5.4.4.100 - Nero AG) Hidden
Nero DriveSpeed (Version: 4.4.12.100 - Nero AG) Hidden
Nero DriveSpeed Help (Version: 4.4.4.100 - Nero AG) Hidden
Nero Express Help (Version: 9.4.27.100 - Nero AG) Hidden
Nero InfoTool (Version: 6.4.12.100 - Nero AG) Hidden
Nero InfoTool Help (Version: 6.4.4.100 - Nero AG) Hidden
Nero Installer (Version: 4.4.9.0 - Nero AG) Hidden
Nero Online Upgrade (Version: 1.3.0.0 - Nero AG) Hidden
Nero PhotoSnap (Version: 2.4.28.0 - Nero AG) Hidden
Nero PhotoSnap Help (Version: 2.4.28.0 - Nero AG) Hidden
Nero Recode (Version: 4.4.38.1 - Nero AG) Hidden
Nero Recode Help (Version: 4.4.38.1 - Nero AG) Hidden
Nero ShowTime (Version: 5.4.0.100 - Nero AG) Hidden
Nero ShowTime (Version: 5.4.24.100 - Nero AG) Hidden
Nero StartSmart (Version: 9.4.19.100 - Nero AG) Hidden
Nero StartSmart Help (Version: 9.4.19.100 - Nero AG) Hidden
Nero StartSmart OEM (Version: 9.4.10.100 - Nero AG) Hidden
Nero Vision (Version: 6.4.16.100 - Nero AG) Hidden
Nero Vision Help (Version: 6.4.15.100 - Nero AG) Hidden
NeroExpress (Version: 9.4.27.100 - Nero AG) Hidden
neroxml (Version: 1.0.0 - Nero AG) Hidden
Readiris Pro 10 (HKLM\...\{14D08502-FEE4-40E5-90D3-8A967A1D8BA2}) (Version:  - )
ReadmasterPlus (HKLM\...\{928B208E-79F9-4C3F-BAE8-BE8A8387C55E}) (Version: 1.00.0000 - Accelerated Christian Education)
Realtek Ethernet Controller Driver (HKLM\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.61.612.2012 - Realtek)
Realtek Ethernet Diagnostic Utility (HKLM\...\{DADC7AB0-E554-4705-9F6A-83EA82ED708E}) (Version: 1.00.0000 - Realtek)
Samsung Network PC Fax (HKLM\...\{80078570-6C67-486C-8CF0-B0D778FC69B5}) (Version: 1.3.99.2 - Samsung)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (Version:  - Microsoft) Hidden
SmarThru 4 (HKLM\...\{90F1943D-EA4A-4460-B59F-30023F3BA69A}) (Version:  - )
TeamViewer 8 (HKLM\...\TeamViewer 8) (Version: 8.0.30992 - TeamViewer)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Access 2010 (KB2837601) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{53FAC141-5C6B-4F97-ABC4-E635ABBC59E5}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM\...\{90140000-0016-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2589348) 32-Bit Edition (HKLM\...\{90140000-001B-0409-0000-0000000FF1CE}_Office14.SingleImage_{A7C2902F-C60B-428F-BDD7-ECE4DC0A2CA1}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2920794) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BB006B39-9FD7-4DD5-942E-CDF1BBD718DB}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2553140) 32-Bit Edition (HKLM\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{8BEEA2FC-D416-428A-B52A-A3ED45921151}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597089) 32-Bit Edition (HKLM\...\{90140000-006E-0409-0000-0000000FF1CE}_Office14.SingleImage_{A12F43A5-CF0B-44E3-942F-2441CD442F0D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2883019) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{D1C4AD0B-CC79-41D2-8D6A-571E7B30658C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2910896) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{A7AA9E77-A9F4-4596-8AFD-4910FF258C3D}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2920813) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{74BC74BD-9032-4646-B248-F9F45E6D1326}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2956141) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{53FDC948-3ABA-4BDE-BCEB-F1465C93D91C}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956104) 32-Bit Edition (HKLM\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A8AEAD3C-C39C-47DA-A9B3-7F8C895B9E6A}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956075) 32-Bit Edition (HKLM\...\{90140000-00A1-0409-0000-0000000FF1CE}_Office14.SingleImage_{82148027-13B5-4920-97F3-6A44A29B83D0}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2956205) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{673FF853-6C60-4666-8E2F-CE9E2EB991AA}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2956128) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{FC666DD5-8A58-401B-9B1E-2CBB451932E8}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2956203) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{4C42857F-202A-4CB2-8FF7-74624CE22318}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2880517) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{DF548669-AAED-467B-A074-AE2B72A4A871}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2878283) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{174382ED-333C-4C27-81BB-27288080CA16}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
 
========================= Memory info: ===================================
Percentage of memory in use: 34%
Total physical RAM: 3318.24 MB
Available physical RAM: 2163.58 MB
Total Pagefile: 6632.72 MB
Available Pagefile: 5492.07 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.09 MB
 
========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:232.79 GB) (Free:179.98 GB) NTFS
 
========================= Users: ========================================
User accounts for \\USER-PC
 
Administrator            Guest                    User                     
 
**** End of log ****
 

 

This is the speccy link: http://speccy.piriform.com/results/xgkupccreeIzx7m0SxOqGuG

 

Thank you so much in advance for your help


Edited by hamluis, 10 April 2015 - 12:17 PM.


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#2 hamluis

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Posted 10 April 2015 - 12:32 PM

Let's try the obvious first :).

 

1.  Uninstall/reinstall Outlook.

 

2.  Run the chkdsk /r command.

 

3.  Run the sfc /scannow command.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

You also have hard drive controller errors...I suggest disconnecting/reconnecting the hard drive to rule out loose connections as a contributor.

 

Louis






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