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Someone, Help! Custom PC Troubles...


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#1 DejoMasters

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Posted 10 April 2015 - 10:34 AM

So, firstly, this is my first time on this forum, so I apologize if I'm not posting this under the correct topic or something, but I do need help. I built my first custom PC this past week, and I can't get ten minutes into a session with it without it completely freezing and needing a restart. At first I thought it was just the graphics card, as I was having trouble installing the drivers, but now I know it's the entire PC.

 

Specs are as listed:

AMD Athlon X4 860K Processor

MSI A78M-E35 Motherboard

Sapphire Radeon R7 260X Graphics Card

One 8-Gig stick of Crucial Ballistix Sport RAM

Corsair CX430 Power Supply

1TB Western Digital Black Hard Drive

Windows 8.1 64 Bit (Clean Install)

 

I first tried to install the drivers for my graphics card, as it was the only driver that Windows 8 didn't automatically install, so I went online. During this install, the computer froze (About 3 hours into the first session). Okay. I let it sit, assuming this was just part of the process, but it never unfroze, so I reset it. This time, I attempted installing the drivers via the CD that came with the card. Five minutes in, froze. Next, I thought maybe the motherboard drivers didn't install correctly. Popped that CD in to see what drivers I could install. Froze before I could even initiate the process of installing a driver. Update Steam, freeze, install Minecraft, freeze, watching YouTube, freeze.

 

At this point I think I may either have a bad motherboard or a bad power supply, but I really don't know. Someone, please help!



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#2 williamjohnson

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Posted 10 April 2015 - 10:51 AM

Did you use thermal compound when you put the heat sink on the cpu?



#3 Serpius

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Posted 10 April 2015 - 11:10 AM

So, firstly, this is my first time on this forum, so I apologize if I'm not posting this under the correct topic or something, but I do need help. I built my first custom PC this past week, and I can't get ten minutes into a session with it without it completely freezing and needing a restart. At first I thought it was just the graphics card, as I was having trouble installing the drivers, but now I know it's the entire PC.

 

Specs are as listed:

AMD Athlon X4 860K Processor

MSI A78M-E35 Motherboard

Sapphire Radeon R7 260X Graphics Card

One 8-Gig stick of Crucial Ballistix Sport RAM

Corsair CX430 Power Supply

1TB Western Digital Black Hard Drive

Windows 8.1 64 Bit (Clean Install)

 

I first tried to install the drivers for my graphics card, as it was the only driver that Windows 8 didn't automatically install, so I went online. During this install, the computer froze (About 3 hours into the first session). Okay. I let it sit, assuming this was just part of the process, but it never unfroze, so I reset it. This time, I attempted installing the drivers via the CD that came with the card. Five minutes in, froze. Next, I thought maybe the motherboard drivers didn't install correctly. Popped that CD in to see what drivers I could install. Froze before I could even initiate the process of installing a driver. Update Steam, freeze, install Minecraft, freeze, watching YouTube, freeze.

 

At this point I think I may either have a bad motherboard or a bad power supply, but I really don't know. Someone, please help!

 

DejoMasters,

 

Did you check to make sure that the CPU cooler fan was working properly?

 

If the processor overheats, it can shut down the motherboard, therefore, freezing up the computer.

 

Report back to us if that was the issue or not.



#4 DejoMasters

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Posted 10 April 2015 - 11:45 AM

Did you use thermal compound when you put the heat sink on the cpu?

I used a stock heat sink with pre-applied thermal compound.

 

 

So, firstly, this is my first time on this forum, so I apologize if I'm not posting this under the correct topic or something, but I do need help. I built my first custom PC this past week, and I can't get ten minutes into a session with it without it completely freezing and needing a restart. At first I thought it was just the graphics card, as I was having trouble installing the drivers, but now I know it's the entire PC.

 

Specs are as listed:

AMD Athlon X4 860K Processor

MSI A78M-E35 Motherboard

Sapphire Radeon R7 260X Graphics Card

One 8-Gig stick of Crucial Ballistix Sport RAM

Corsair CX430 Power Supply

1TB Western Digital Black Hard Drive

Windows 8.1 64 Bit (Clean Install)

 

I first tried to install the drivers for my graphics card, as it was the only driver that Windows 8 didn't automatically install, so I went online. During this install, the computer froze (About 3 hours into the first session). Okay. I let it sit, assuming this was just part of the process, but it never unfroze, so I reset it. This time, I attempted installing the drivers via the CD that came with the card. Five minutes in, froze. Next, I thought maybe the motherboard drivers didn't install correctly. Popped that CD in to see what drivers I could install. Froze before I could even initiate the process of installing a driver. Update Steam, freeze, install Minecraft, freeze, watching YouTube, freeze.

 

At this point I think I may either have a bad motherboard or a bad power supply, but I really don't know. Someone, please help!

 

DejoMasters,

 

Did you check to make sure that the CPU cooler fan was working properly?

 

If the processor overheats, it can shut down the motherboard, therefore, freezing up the computer.

 

Report back to us if that was the issue or not.

 

All the fans, including the CPU cooling fan, are working as far as I know. (i.e. They all spin) According to my bios, my PC is running at 35-55c upon restarting it after it freezes, but my knowledge of PC cooling pretty much stops at what the computer tells me. The only other fans I have installed are a front intake and a rear exhaust. 



#5 Serpius

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Posted 10 April 2015 - 11:57 AM

DejoMasters,

 

I am suspecting one of two things...

 

The CPU is bad or the motherboard is bad.

 

It *may* be the power supply unit, but it's doubtful since the computer boots up.

 

It's really hard to say unless I am sitting there with the computer in front of me.

 

Maybe someone else can chime in with another suggestion.

 

Do any of the computer components have warranties? If so, you can return the item and get a replacement.



#6 RolandJS

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Posted 10 April 2015 - 01:33 PM

I'm old school, so this may or may not help.  Since you know the post beep and most normal boot/startup noises:

-- power supply, motherboard [no cards, no memory, nothing]  post

-- power supply, motherboard [nothing] is there onboard video y/n? if yes - plug in monitor

-- power supply, motherboard, monitor, keyboard, mouse -- listen carefully for post beep & regular post noises

add one additional internal item to the motherboard slots [add memory in pairs] and post test, listen as usual

keep adding additional internal items, listen to the post & boot noises & note what's displayed

Hopefully, you can narrow down either a hardware [bad item] real soon.


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#7 coxchris

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Posted 10 April 2015 - 03:18 PM

Did you overclock your cpu because doing that incorrectly can likely cause it to freeze Try to reset your BIOS to defaults and see if that helps

 

Did anything happen during the install of windows 8.1

 

With Pre-installed thermal compound they use a ton of it but I use a dot

 

Did you use standoff screws attach them securely?  unequal  grounding can cause your rig to freeze.

 

Inspect your motherboard closely sometimes the thermal compound can be squish so much that it falls onto the motherboard


Edited by coxchris, 10 April 2015 - 03:20 PM.

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#8 DejoMasters

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Posted 10 April 2015 - 06:34 PM

Did you overclock your cpu because doing that incorrectly can likely cause it to freeze Try to reset your BIOS to defaults and see if that helps

 

Did anything happen during the install of windows 8.1

 

With Pre-installed thermal compound they use a ton of it but I use a dot

 

Did you use standoff screws attach them securely?  unequal  grounding can cause your rig to freeze.

 

Inspect your motherboard closely sometimes the thermal compound can be squish so much that it falls onto the motherboard

Thank you! It was the standoffs. I neglected to rearrange the standoffs to accommodate for the mini-ATX board, so it was unbalanced. (Like I said, my first build) Thank you all for your advice and insight!



#9 coxchris

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Posted 11 April 2015 - 10:57 AM

Your welcome Happy Computing :) 


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