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Hi! I'm 100% sure my computer is infected with Malwares and/or Viruses!

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#1 uncledee


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Posted 09 April 2015 - 08:03 PM

I don't know how it got infected and how deep the infection of my computer is but i for sure know its infected..Any help or insight on how to find and detect all my viruses would be greatly appreciated. I will do what i can with you guys to look for them. I thank you all in advanced for taking the time to click and read any of this.

I am pretty noob at computer related stuff and would love to learn how to prevent viruses/malwares...but anyways.. i was looking at the task manager(not that i have any intellectual knowledge about it) but this task svchost.exe *32 which i am thinking should always be in the windows folder but it isnt..which also makes me really think my computer must be really infected.. : (    It is located in Users appdata/roaming/AppCache_6b6899c7ba0a881fe24a0dd4655b2115   and has some very suspicious looking files in the folder too called





I run Windows7 Homepremium


I 100% do no ever recall downloading or executing any files like or even close to anything above. I have not tried anything at all yet to remove any of these.
I also really think that the computer i am using may be pretty infected and i will do as told.. to help find ALL these Malware/Viruses/Trojans i may have.
Like i said, i am pretty noob and sorry for that, please bear with me and thank you in advance again for the help if you can provide any and for taking the time to read this.


Edited by uncledee, 09 April 2015 - 10:32 PM.

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#2 InadequateInfirmity


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Posted 09 April 2015 - 08:47 PM

Step 1: eScanAV.


Disable your antivirus prior to this scan.


Download the eScanAV Anti-Virus Toolkit (MWAV)
Save the file to your desktop.
Right click run as administrator.
A new icon will appear on your desktop.
Right click run as administrator on new icon.
Click on the update tab.
Once you have updated the program, make sure the settings are the same as the picture below.
Once you have made sure the settings match the picture, hit the Scan & Clean button.
Upon scan completion, click View Log.
Copy and paste entire log into your next reply.
Note: Reboot if needed to remove infections.


Step 2: ZHP Cleaner.


Download and save ZHP Cleaner to your desktop.


Right Click and run as administrator.

Click on the Repair button.

At the end of the process you will be asked to reboot your machine.

After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.


Step 3: Security Check.


Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document




Step 4: Minitoolbox.


Please download [b]MINITOOLBOX and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and post the result.




Tell me how things are, if you have any issues let us know. :)

Edited by InadequateInfirmity, 09 April 2015 - 08:48 PM.

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