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"Unidentified Network" = WiFi connection problems


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23 replies to this topic

#1 Ajmarks

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Posted 09 April 2015 - 08:03 PM

OKAY...BEGGING for help from all you tech-saavy people. I'm about ready to pull my hair out here...

 

My issue (nuts and bolts version): starting a few weeks ago after a "update tuesday" my windows 7 laptop is connecting to home wifi as "unidentified network" which actually means no internet connection. The router has been factory reset twice, and other pcs & mobile devices can all connect. Just this one computer is having trouble...

 

I have googled to death and all the solutions that have seemed to work...welll...don't as soon as my computer resets. IS ANYONE ABLE TO HELP!?!?
 


Edited by hamluis, 11 April 2015 - 10:15 AM.
Moved from Win 7 to Networking - Hamluis.


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#2 InadequateInfirmity

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Posted 09 April 2015 - 10:19 PM

Download the Net Adapter Repair All In One Please use this direct link

Save the application to your desktop, right click and run as administrator.

Note: Your ethernet cable must be plugged in during this process!!

Click the Advanced repair.

vCGOqbG.png

  • Click OK at the prompt to continue.
  • The program will need to reboot your machine, allow it to do so.
  • Check your issue.
  • If the issue still persist re-open (as administrator) the tool, check all boxes in the picture below.

SWjU8bW.png

Click Run All Selected.

Any prompts like the one below, select All Network Adapters.

FZCeWCq.png

Once you are prompted to restart the do so.

PTRSuyU.png

Check your issue. report back.

 

 

 

If the above fails to help your issue, please post the log below.

 

Please download MINITOOLBOX and run it.



Checkmark following boxes:


Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.



#3 Ajmarks

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Posted 09 April 2015 - 10:38 PM

Question... Just ran the first tool and waiting on restart. Gonna unplug Ethernet to test the wifi. If it doesn't work I'll do the 2nd option.

Do you want me to run the mini tool and post the log regardless of if one of the first two help or is the mini tool just a 3rd possible option?

#4 InadequateInfirmity

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Posted 09 April 2015 - 10:46 PM

Just let me know if it works..... Might as well post it even if the issue is solved, to see if anything needs attention. You will need to run the minitoolbox tool with out the ethernet cord.


Edited by InadequateInfirmity, 09 April 2015 - 10:51 PM.


#5 Ajmarks

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Posted 10 April 2015 - 07:10 AM

Well it worked after the first program ran the repair...and I was able to get wifi no problem! However, I realized my antivirus (I have paid avg Internet security 2013 version I think) had the firewall turned off. So I turned it back on a restarted...back to "unidentified network" :(

I will post the first log in a few and run the 2nd solution. Won't be able to try anything else until after work tonight, so forgive the delay in my responses!

#6 Ajmarks

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Posted 10 April 2015 - 08:15 AM

Here is the log from my "advanced repair" attempt last night

---

4/9/2015 10:34:18 PM: Microsoft Windows 7 Ultimate  32-bit Service Pack 1
4/9/2015 10:34:18 PM: NetAdapter Repair All in One v1.2 Loaded
4/9/2015 10:34:18 PM: Application opened as an Administrator
4/9/2015 10:34:18 PM: Getting network information
4/9/2015 10:34:24 PM: Getting information for 'Local Area Connection'
4/9/2015 10:34:25 PM: Network information updated
4/9/2015 10:34:29 PM:
Windows IP Configuration

   Host Name . . . . . . . . . . . . : HPlaptop-Home
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : grandenetworks.net

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : grandenetworks.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 10-1F-74-1B-F6-2B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : fdb7:b655:9b96:0:8d35:d99a:8ddc:bbe4(Preferred)
   Temporary IPv6 Address. . . . . . : fdb7:b655:9b96:0:bd43:5b76:e23f:e482(Preferred)
   Link-local IPv6 Address . . . . . : fe80::8d35:d99a:8ddc:bbe4%17(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, April 09, 2015 10:27:47 PM
   Lease Expires . . . . . . . . . . : Friday, April 10, 2015 10:27:46 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 66.90.130.101
                                       216.82.201.11
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Reusable ISATAP Interface {87B3FCDA-BD54-45D4-A15D-ABA991ACCFB0}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:4bf:2a9d:3f57:fe9b(Preferred)
   Link-local IPv6 Address . . . . . : fe80::4bf:2a9d:3f57:fe9b%11(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.grandenetworks.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : grandenetworks.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

4/9/2015 10:34:40 PM: Resetting TCP/IP
4/9/2015 10:35:18 PM: Reset TCP/IP
4/9/2015 10:35:18 PM: Clearing Internet Explorer proxy/VPN settings
4/9/2015 10:35:19 PM: Disabled proxy settings.
4/9/2015 10:35:19 PM: Deleted proxy servers
4/9/2015 10:35:20 PM: Disabled automatic dialing.
4/9/2015 10:35:20 PM: Deleted all RAS connections
4/9/2015 10:35:21 PM: Deleted automatic configuration settings
4/9/2015 10:35:21 PM: Repairing Windows Firewall service
4/9/2015 10:35:39 PM: Resetting Windows Firewall service
4/9/2015 10:35:49 PM: Repaired Windows Firewall service
4/9/2015 10:35:55 PM: Restarting the computer
4/9/2015 10:36:20 PM: User closed the application

 



#7 InadequateInfirmity

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Posted 10 April 2015 - 05:51 PM

Disable AVG reboot and test.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/



#8 Ajmarks

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Posted 10 April 2015 - 07:02 PM

The test (the one the log was from) was already done when my avg was disabled...should I disable it again for the second repair attempt or not mess with anything and go through the second option you described?

#9 InadequateInfirmity

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Posted 10 April 2015 - 07:16 PM

What I am asking you to do...... disable AVG then reboot and see if you can connect. Actually would be best to remove AVG then run the removal tool and then reboot. See if you can connect, you can always reinstall it.

 

http://www.techsupportall.com/avg-uninstall-tool/



#10 Ajmarks

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Posted 10 April 2015 - 07:32 PM

Ah okay! I'm on my way home and will be around all evening so I will do this when I get there. After uninstall and reboot, do you want me to try again with the first method (advance repair) or move on to the 2'nd

#11 InadequateInfirmity

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Posted 10 April 2015 - 07:43 PM

No just after uninstall of AVG see if you can connect. :)



#12 Ajmarks

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Posted 10 April 2015 - 08:00 PM

Doing so would involve having to manually enable my wireless adapter and disabling Mailande connection. That's normal right?
*my lan connection

#13 InadequateInfirmity

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Posted 10 April 2015 - 08:05 PM

Normal....... No if you uninstall an antivirus you should not have to enable disable any network adapter, I have helped on this forum and a few others...... AVG has been the issue in many no internet issues I have helped with. A lot of times uninstalling will help. Also Norton and Mcafee have the same bad trait.....



#14 Ajmarks

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Posted 10 April 2015 - 08:11 PM

so if it works...does this mean I can't reinstall AVG and I have to pay for yet another antivirus? AVG has been great so far and isn't giving my trouble on my other laptop...would hate to have to pay twice for protection on one computer :(



#15 InadequateInfirmity

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Posted 10 April 2015 - 08:12 PM

No just re install AVG. :) Sometimes it can cause networking issues for whatever reason, if you like AVG then keep. :)






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