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Cryptowall 3.0 removal help needed


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6 replies to this topic

#1 APMPDX

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Posted 09 April 2015 - 04:53 PM

Please see attached files.

Attached File  FRST.txt   19.07KB   2 downloads

Attached File  Addition.txt   20.73KB   1 downloads

 

Your help is greatly appreciated!



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#2 nasdaq

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Posted 10 April 2015 - 07:47 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.


start

CloseProcesses:
HKU\S-1-5-21-984709638-535280933-411742626-1001\...A8F59079A8D5}\localserver32:  <==== ATTENTION!
HKU\S-1-5-18\...A8F59079A8D5}\localserver32:  <==== ATTENTION!
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\41.0.2272.118\ppGoogleNaClPluginChrome.dll No File
CHR Plugin: (Google Update) - C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll No File
S1 evlmjajs; \??\C:\WINDOWS\system32\drivers\evlmjajs.sys [X]
S1 lfuooret; \??\C:\WINDOWS\system32\drivers\lfuooret.sys [X]
Task: {CF500F50-48C1-4CE0-92D5-A8F262C4056C} - \{01EF3075-269F-7A25-0454-803D737E595B} No Task File <==== ATTENTION
CustomCLSID: HKU\S-1-5-21-984709638-535280933-411742626-1001_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32 -> No File Path

End
Save the files as fixlist.txt into the same folder as FRST

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

How is the computer running now?

#3 APMPDX

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Posted 10 April 2015 - 11:50 AM

Tasks have been completed and requested files are attached. It should be noted that the AdwCleaner scan listed no items. The computer appears to run normally, except, of course, that (almost) all of the user's JPG files are still corrupt/unavailable (an expected result). Help in deleting these bad files would be appreciated, once we confirm that the computer is "clean" again.

 

Attached File  Fixlog.txt   2.55KB   2 downloads

Attached File  AdwCleanerR0.txt   1.11KB   1 downloads



#4 nasdaq

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Posted 10 April 2015 - 12:44 PM

You can run the AdwCleaner tool and clean the items found.

They are not required.

As of the bad files I do not see anything else that should be deleted.

There could be some remnant items.
Run this online scan.
It may take some time. Do it when you know you will not need the computer for a few hours.

Please downloadesetlogo.pngOnline Scanner and save it to your Desktop.
  • Disable the realtime-protection of your antivirus and anti-malware programs because they might interfere with the scan.
  • Start installer.pngwith administartor privileges.
  • Select the option Yes, I accept the Terms of Use and click on Start.
  • Choose the following settings:
settings.png
  • Click on Start. The virus signature database will begin to download. This may take some time.
  • When completed the Online Scan will begin automatically.
    Note: This scan might take a long time! Please be patient.
  • When completed select Uninstall application on close if you so wish, but make sure you copy the logfile first!
  • Now click on Finish
  • A log filelog.pngis created at logpath.png
    Copy and paste the content of this log file in your next reply.
Note: Do not forget to re-enable your antivirus application after running the above scan!
eset.gif

lesestoff.png

p.s.
What are the files names that you wish to remove.
Just give me one or two examples of the filenames you are referring.

#5 APMPDX

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Posted 12 April 2015 - 06:55 PM

  • I worked on this PC off and on all weekend and I think there must be something wrong with the ESET scanner you asked me to download. I ran it 5 times and it NEVER completed successfully. It always "hung" after finding several hundred infected files. The last time, I let it run overnight (more than 9 hours) and it still didn't complete so I gave up and did 2 full scans with Microsoft Defender. It scanned 1,265,784 items and the second time it found no threats. The log file from ESET is attached as a zip file because it was too large for your system in it's raw format. However, I'm proceeding under the assumption that the system is now clean. Please close this help request.

Attached Files

  • Attached File  log.zip   16.54KB   1 downloads


#6 nasdaq

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Posted 13 April 2015 - 06:36 AM

Good work,

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#7 nasdaq

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Posted 19 April 2015 - 07:32 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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