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Can't Uninstall Surf Sidekick


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#1 litto

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Posted 01 July 2006 - 04:19 PM

This thing is incorrigible. I get popups with the surf sidekick label, but was unable to find the uninstall file. I tried the add/remove panel, and it said it couldn't uninstall (some error). Now, it's disappeared from the list. I tried to locate the \u file, but it didn't exist in the Surf Sidekick 3 folder. In frustration, I tried to delete the folder, but it won't delete -- says a file is in use. I can't find anything unusual in any of the startup files, so I don't know what's running.

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#2 acklan

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Posted 02 July 2006 - 01:52 AM

Have you tried the self help forum? Here is a removal guide.. http://www.bleepingcomputer.com/forums/t/9549/how-to-remove-surfsidekick-2-or-3-and-vcclient/
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#3 litto

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Posted 02 July 2006 - 08:05 AM

Thanks for the suggestion (and response). I haven't used it yeat -- I have read about it, and been hesitant due to the warnings that you should "only use HijackThis if you have advanced computer knowledge" -- that's not me. What kind of trouble can I get myself into? I can read instructions, but if I run into something that doesn't look the same as it's described, I'm at a loss.

#4 rookie147

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Posted 02 July 2006 - 08:13 AM

The removal guide is pretty self-explanatory, and you should be able to follow exactly what it says quite easily, and we can rid you of this nasty spyware. But, I warn you, do not try to remove anything else (apart from Surf Sidekick), as if you remove the wrong entires with HJT, you can mess up your computer.
However, if you still feel that it is too complicated, or you are scared that you may mess up your computer, please follow the Preparation Guide Before Posting A HijackThis Log, before posting your log, in a new topic in our HijackThis Logs and Analysis Forum.
Hope this helps,
Charles

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