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Slow Laptop, Windows Explorer Crashing and System Restore has been Disabled

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#1 Danx2


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  • Local time:09:51 AM

Posted 08 April 2015 - 10:48 PM



I am running windows 7 pro 64-bit on a Lenovo W520. When I turned on my laptop today it was very slow after logging in, windows explorer crashed and froze the screen. 

After several restarts I experienced the same problem, I tried rebooting with last known good configuration, this didn't make any difference. I then selected repair windows option on start up to navigate to system restore however I found that there were no system restore points (even though I manually created a restore point approx. 2 weeks ago).


I booted into safe mode and found the computer worked fine, I've run many anti-malware programs all of which detected no problem.


I have no more ideas on what to do from here, can anyone help?





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#2 InadequateInfirmity


    I Gots Me A Certified Edumication

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Posted 09 April 2015 - 08:44 AM

When you say that you have ran many antimalware programs, I am thinking we need to check what you have installed. Lets run a couple of basic programs to get an idea of the state of your machine.



Step 1: eScanAV.


Disable your antivirus prior to this scan.


Download the eScanAV Anti-Virus Toolkit (MWAV)
Save the file to your desktop.
Right click run as administrator.
A new icon will appear on your desktop.
Right click run as administrator on new icon.
Click on the update tab.
Once you have updated the program, make sure the settings are the same as the picture below.
Once you have made sure the settings match the picture, hit the Scan & Clean button.
Upon scan completion, click View Log.
Copy and paste entire log into your next reply.
Note: Reboot if needed to remove infections.


Step 2: ZHP Cleaner.


Download and save ZHP Cleaner to your desktop.


Right Click and run as administrator.

Click on the Repair button.

At the end of the process you will be asked to reboot your machine.

After you reboot a report will open on your desktop.

Copy and paste the report here in your next reply.


Step 3: Security Check.


Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document





Step 4: Minitoolbox.


Please download [b]MINITOOLBOX and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go and post the result.




Tell me how things are, if you have any issues let us know. :)

Edited by InadequateInfirmity, 09 April 2015 - 08:53 PM.

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