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Windows VIsta Home Premium not allowing updates from Microsoft

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#1 namdor


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Posted 08 April 2015 - 04:50 PM

Computer: Dell Inspiron 1525

OS: Windows Vista Home Premium SP2


Problem: It will not get nor install updates from Microsoft for the OS nor any other program


Steps Taken (so far...)

1) removed various programs and addons using Programs and Features, Add/Remove Program

2) removed old copy of Malware Bytes. Installed and ran new. removed problems found.

3) installed and ran CCleaner and fixed problems found and removed junk files found

4) tried automatic fix from this link: http://support.microsoft.com/kb/971058 Fails on installing Windows PowerShell. Says to try again later.

5) tried manual reset of windows update from the same link:

    a- appidsvc not found when trying to stop it in step 2

    b- 4 or 5 of the .dlls from step 6 are either missing or have problems when starting

    c- tried step 11 but it fails to load the latest version of the update agent.


I don't know if this is a virus or what.


Thanks for your time.

Edited by namdor, 08 April 2015 - 04:51 PM.

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#2 zcomputerwiz


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Posted 11 April 2015 - 11:16 AM

first check your disk for errors

then run system file checker

then download and run the system update readiness tool

then download and run sfcfix


upload sfcfix.txt and C:\Windows\Logs\CBS\CheckSUR.log

Edited by zcomputerwiz, 11 April 2015 - 11:17 AM.

Have you tried turning it off and on again?

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