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Possible malware? Virus? Constantly crashing and telling me to reboot.


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#1 cfox73

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Posted 07 April 2015 - 05:15 PM

Good evening,

I have an ASUS laptop running Windows 7 Home Premium edition, 64 bit OS

I am running the free version of Malwarebytes Anti-Exploit

I use the free version of Malwarebytes Anti-Malware

I have Microsoft Security Essentials installed

 

The machine will randomly crash and go to a screen that says:

Reboot and select proper boot device

or insert proper boot media in selected boot device and press a key

-I am not sure what to do at this point so I shut it down by pressing and holding the power button then I restart, at which point the Windows error recovery screen pops up and I select:

Start windows normally

 

I am unable to run a full scan with MSE, machine will crash after several minutes of scanning and go to Reboot screen

 

While using Microsoft Word, Adobe Photoshop, and Microsoft Excel 2010 machine will freeze or crash. These are the programs I use regularly, not sure about other ones.

 

I ran MBAM and detected 3 files:

 

PUP.optional.Vitruvian.A

 

C:\Program Files (x86)\Mozilla Firefox\browser\defaults\preferences\!vitruvian-autoenable.js

C:\Program Files (x86)\Mozilla Firefox\defaults\preferences\!vitruvian-autoenable.js

C:\Program Files (x86)\Mozilla Firefox\vitruvian-autoenable.cfs

 

*Sidenote- I also think something has hit my Samsung Galaxy s5, I am seeing orange double underlined words, which I saw quite a bit when several months ago I was infected with Term Tutor, not positive if it was completely eradicated or not.

 

Thank you for any help with this issue,

Carla :)

 

 

 



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#2 Broni

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Posted 07 April 2015 - 07:08 PM

I'm thinking maybe failing hard drive...

 

Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here


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