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Using Firefox on my new computer


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9 replies to this topic

#1 Volusiagirl

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Posted 07 April 2015 - 09:29 AM

 I find that I can't seem to figure out how to use Firefox on my new computer using Win 8.1. Everytime I click on it, it says it won't work w/o my downloading a new version of Adobe. I keep getting the site that downloads the Trojan that caused me to have to get a new computer in the first place... and my Norton AV blocks it. What's up with the Adobe site containing/ continually hosting the bad stuff????  I never could get completely rid of the Trojan before on the old computer, which was really old, so we got a new one.  

Edited by Queen-Evie, 07 April 2015 - 09:42 AM.
moved from Windows 8 to Am I Infected


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#2 Broni

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Posted 07 April 2015 - 07:09 PM

Welcome aboard p22002758.gif

 

Could be fake message.

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Volusiagirl

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Posted 08 April 2015 - 10:39 AM

WOW, that's great advice, and I thank you.  I'll have to print it off to use it on the old computer.   Again, my thanks.  

(although I doesn't appear to solve my problem with downloading Adobe to the NEW computer...so I can use Firefox on it )    :orange:



#4 md2lgyk

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Posted 09 April 2015 - 04:41 AM

What "Adobe" are you being told you need?  Firefox has nothing to do with Adobe, and you dn't need any Adobe program to install and use Firefox.  There is, I think, an Adobe add-on that allows you to view PDF files in the browser, but it's not something that's required.



#5 Volusiagirl

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Posted 09 April 2015 - 10:14 AM

I understand that Firefox needs Adobe made available for its use, to work correctly.  I was successful in downloading and installing Firefox, but it has pop ups that insist that I provide Adobe.   Even if I DON'T click on the pop up --and go more directly to an Adobe.com site, I STILL got the Trojan (on the old computer) and it made life online totally miserable.   Nothing I did was thorough enough to completely remove the Trojan after a MONTH of trying different avenues to get rid of it.  

It appears that "Chrome" has Adobe built in ?   I read that somewhere... and have had no such problems with Chrome which came pre- installed on my new computer, but I really did enjoy using Firefox prior to the devastating Trojan.... sigh.  


Edited by Volusiagirl, 09 April 2015 - 10:16 AM.


#6 Broni

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Posted 09 April 2015 - 06:34 PM

I strongly suggest you follow my previous reply.


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#7 md2lgyk

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Posted 10 April 2015 - 05:17 AM

I understand that Firefox needs Adobe made available for its use, to work correctly. 

 

 

 

NO, it doesn't.  The two programs are totally unrelated.  There is a Firefox plug-in for Adobe Flash, but it is optional and not needed for Firefox to operate. 


Edited by md2lgyk, 10 April 2015 - 05:19 AM.


#8 Volusiagirl

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Posted 10 April 2015 - 08:36 AM

So.... this tells me that the pop up I get when I start Firefox (that to operate correctly, it needs Adobe) is a FALSE warning... ?  If so, then the pop up is related to the FIREFOX download, and not the Adobe site?   hmmmmmmmm



#9 Volusiagirl

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Posted 10 April 2015 - 08:38 AM

I strongly suggest you follow my previous reply.

I am, and continue to :)    I am just interested in taking my education of this matter to its culmination !  



#10 Broni

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Posted 10 April 2015 - 05:38 PM

I can't post any comments without seeing required logs.


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