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Windows 7 Home Premium 64-bit,slow boot up and audio service not working.


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#1 fireberd

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Posted 07 April 2015 - 06:10 AM

Hi,
 
My Win 7 PC has developed a number of issues recently,which may be related or coincidental.It began a week ago when I booted the comp and recieved a message telling me I may be the victim of counterfeit software,and that my copy of Windows may not be genuine (it is genuine).I've had the machine for over 10 months prior to this,with no such notification!
 
I was able to 'activate' windows via control panel>system & security>system,and thought all was well..until my next reboot,when the comp was 'hanging' for several minutes on a black screen before the welcome/logon screen appeared,then again after logging on,until the desktop became visible.
 
I also realised the was no audio,and the speaker icon was missing from the taskbar.Going into 'services' I could see that the plugandplay,audio endpoint builder and audio services were all stopped,even though they are all set to 'automatic' - once I started those services the audio worked fine,although with no speaker icon. I have to do this at every startup now,which is getting a bit irritating!
 
Finally,I am no longer able to update my Avira AV - I receive a message 'access denied',although my other utilities such as Spybot and Malwarebytes all update correctly.I've tried uninstalling and reinstalling avira,but still cannot update.
 
Any help or suggestions welcome!
 
Thanks in advance.

Edited by Queen-Evie, 07 April 2015 - 01:39 PM.
moved from Windows 7 to Am I Infected


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#2 dicke

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Posted 07 April 2015 - 01:37 PM

If tour AV program can't get updates you might be in the wrong forum. That is one sign of an infection trying to protect itself. I'm going to ask a moderator to move your message over to the Am I Infected forum so that you can get the trained help you need to determine the cause of your problem. AND they can solve it too!

 

Dick


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#3 dc3

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Posted 07 April 2015 - 01:40 PM

Try doing a System Restore.  Use a restore point prior to this problem.

 

What happens if you boot into Safe Mode?


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#4 fireberd

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Posted 07 April 2015 - 02:22 PM

I don't have any restore points,but booting into safe mood is accomplished much faster than in normal mode.



#5 fireberd

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Posted 09 April 2015 - 04:28 AM

Any further help with this?



#6 dc3

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Posted 09 April 2015 - 09:41 AM

Does the computer run without problems in Safe Mode?


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#7 fireberd

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Posted 09 April 2015 - 11:31 AM

Yes it seems fine in safe mode!






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