Welcome to the BleepingComputer Technical Support Forums! I am Black_Bird and I'll be assisting you during the malware removal process.
An important WARNING to all individuals reading this topic:
All advice in this topic was given specifically for this user and this computer!! Performing instructions given by me in this topic on other computers may harm your computer's infrastructure and can cause serious damage to them!!
Please don't perform the steps given by me or other Helpers in this topic when you are not the original Topic Starter, but start your own topic with a question for help. You will get help from a trained and qualified Helper to clean up your computer from any present malware when you do so.
I see there is no active anti-virus program on your PC
Before we continue with any malware removal I want you to enable one of the installed anti-virus programs on your PC. Personally I would advise you to enable Avast! Anti-Virus
and to remove Ad-Aware
from your computer (multiple anti-virus programs can interfere with each other).
The same counts for your anti-spyware software: Personally - as you're using Malwarebytes' Anti-Malware - I'd like to advise you to uninstall Spybot S&D and IObit Malware Fighter.
When done, please do the following steps:
Start Farbar Recovery Scan Tool
- If asked, click Yes at the Disclaimer window.
- Please check the box next to "Addition.txt"
- Click Scan.
- It will create 2 logfiles (FRST.txt and Addition.txt) in the same directory the tool is run. Please copy and paste those into your reply.