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BSOD... New & Absolutely Lost!


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#1 CrazyTaxi

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Posted 05 April 2015 - 11:49 PM

I've had my laptop for about 1yr & started to get irql_not_less_or_equal blue screen of death and lost on whats causing it. I've done the windows memory test but found no problems.

I'm not really tech savvy so this is a little confusing.

Sometimes i get a few minutes before bsod, others a couple of hours.

Any help would be greatly appreciated.



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#2 Allan

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Posted 06 April 2015 - 06:48 AM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.htmlu

nzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 CrazyTaxi

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Posted 06 April 2015 - 04:35 PM

Will do ad soon as i get in the office

#4 CrazyTaxi

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Posted 07 April 2015 - 03:23 AM

Sorry for the delay. it wouldn't let me get in windows normally & took 2 times to get into safe mode
==================================================
Dump File         : 040715-43742-01.dmp
Crash Time        : 4/7/2015 3:24:07 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000010
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000008
Parameter 4       : 00000000`00000010
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\040715-43742-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,664
Dump File Time    : 4/7/2015 3:46:28 AM
==================================================
 
==================================================
Dump File         : 040515-55349-01.dmp
Crash Time        : 4/5/2015 8:11:09 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000090
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`04688836
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\040515-55349-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 270,424
Dump File Time    : 4/5/2015 8:12:53 PM
==================================================
 
==================================================
Dump File         : 040415-47315-01.dmp
Crash Time        : 4/4/2015 4:03:01 AM
Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code    : 0x0000007f
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`80050033
Parameter 3       : 00000000`000006f8
Parameter 4       : fffff800`052b63a7
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\040415-47315-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 4/4/2015 6:09:52 PM
==================================================
 
==================================================
Dump File         : 040415-43805-01.dmp
Crash Time        : 4/4/2015 2:22:09 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000002
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff800`052c8556
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\040415-43805-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,720
Dump File Time    : 4/4/2015 3:59:55 AM
==================================================
 
==================================================
Dump File         : 040115-54553-01.dmp
Crash Time        : 4/1/2015 8:26:23 PM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000003
Parameter 2       : fffffa80`03358580
Parameter 3       : fffffa80`03358500
Parameter 4       : fffffa80`03358500
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\040115-54553-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,720
Dump File Time    : 4/1/2015 8:55:21 PM
==================================================
 
==================================================
Dump File         : 033115-33587-01.dmp
Crash Time        : 3/31/2015 2:43:33 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000400
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`0529db42
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\033115-33587-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,720
Dump File Time    : 3/31/2015 2:46:44 AM
==================================================
 
==================================================
Dump File         : 031815-50622-01.dmp
Crash Time        : 3/18/2015 8:51:15 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : ffffffff`ffffffd0
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff800`052f2324
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\031815-50622-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 315,304
Dump File Time    : 3/18/2015 8:53:18 AM
==================================================
 
==================================================
Dump File         : 031715-28220-01.dmp
Crash Time        : 3/16/2015 10:43:59 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00005003
Parameter 2       : fffff700`01080000
Parameter 3       : 00000000`0000014a
Parameter 4       : 0000016c`00000214
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\031715-28220-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 315,248
Dump File Time    : 3/17/2015 7:12:56 AM
==================================================
 
==================================================
Dump File         : 031615-38937-01.dmp
Crash Time        : 3/16/2015 8:31:24 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : ffffffff`ffffff84
Parameter 2       : 00000000`00000001
Parameter 3       : fffff800`0528580f
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\031615-38937-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,664
Dump File Time    : 3/16/2015 9:33:01 PM
==================================================
 
==================================================
Dump File         : 031615-39577-01.dmp
Crash Time        : 3/16/2015 5:02:10 AM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00005001
Parameter 2       : fffff700`01080000
Parameter 3       : 00000000`00004a6b
Parameter 4       : 00001cd6`000081ec
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\031615-39577-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,664
Dump File Time    : 3/16/2015 6:41:22 AM
==================================================
 
==================================================
Dump File         : 031115-35053-01.dmp
Crash Time        : 3/11/2015 8:26:15 PM
Bug Check String  : PFN_LIST_CORRUPT
Bug Check Code    : 0x0000004e
Parameter 1       : 00000000`00000099
Parameter 2       : 00000000`00054a67
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00054a6f
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\031115-35053-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,608
Dump File Time    : 3/11/2015 8:27:37 PM
==================================================
 
==================================================
Dump File         : 031115-35084-01.dmp
Crash Time        : 3/11/2015 8:24:55 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`00000018
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`052d5635
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\031115-35084-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,608
Dump File Time    : 3/11/2015 8:26:09 PM
==================================================
 
==================================================
Dump File         : 030915-38142-01.dmp
Crash Time        : 3/9/2015 9:26:59 PM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000003
Parameter 2       : fffff800`05452af0
Parameter 3       : 00000000`00000000
Parameter 4       : fffff800`05452af0
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\030915-38142-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,664
Dump File Time    : 3/9/2015 9:29:58 PM
==================================================
 
==================================================
Dump File         : 030415-35849-01.dmp
Crash Time        : 3/4/2015 5:49:23 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : ffffffff`ffffff84
Parameter 2       : 00000000`00000001
Parameter 3       : fffff800`0529080f
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\030415-35849-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,664
Dump File Time    : 3/4/2015 5:51:18 PM
==================================================
 
==================================================
Dump File         : 022615-58047-01.dmp
Crash Time        : 2/26/2015 9:46:42 AM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 00000000`04b060b8
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000001
Parameter 4       : fffff800`052da646
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74ec0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+74ec0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\022615-58047-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,664
Dump File Time    : 2/26/2015 10:32:09 AM
==================================================
 
==================================================
Dump File         : 100814-51839-01.dmp
Crash Time        : 10/8/2014 5:50:26 AM
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 00000000`00000020
Parameter 2       : fffffa80`056603a0
Parameter 3       : fffffa80`05660440
Parameter 4       : 00000000`040a000e
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\100814-51839-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 274,720
Dump File Time    : 10/8/2014 5:52:20 AM
==================================================


#5 CrazyTaxi

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Posted 07 April 2015 - 03:38 AM

20150407_035019.jpg

#6 Allan

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Posted 07 April 2015 - 06:55 AM

 
 

You have multiple and varied bsod's. This is typically caused by either malware or a hardware failure. I'd like to start with a few standard troubleshooting steps please:

 

1) Please run full scans with BOTH your installed anti virus app AND with MalwareBytes

 

2) I know you said you checked the memory, but let's do it again this way: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

 

3) Let's check the HD: http://www.tacktech.com/display.cfm?ttid=287 
Make sure you select the tool which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurnhttp://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.
For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic



#7 CrazyTaxi

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Posted 07 April 2015 - 07:13 AM

Problem there. I cant burn disks. Can i run it from usb keydrive?

#8 Allan

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Posted 07 April 2015 - 07:26 AM

Don't you have access to another system? But yes - if you need to run memtest from a flash drive see here: http://forum.canardpc.com/threads/39168-Windows-HOWTO-Boot-Memtest-on-USB-Drive



#9 CrazyTaxi

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Posted 08 April 2015 - 11:25 AM

ran avg 2015 & malware bytes, found tracking cookies but that was it.

about to do mem test



#10 CrazyTaxi

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Posted 08 April 2015 - 01:11 PM

1st test said no errors but second test is showing everything errored. What did i do wrong?

#11 dudeage

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Posted 08 April 2015 - 01:30 PM

It's actually fairly rare for a Blue Screen to be caused by malware - the folks who design that have more to gain by wrecking Windows internally than by causing Blue Screens. 

 

Blue Screens can be tough to narrow down, they can be pretty much anything. 

 

A good place to start, though, is to google the Stop error you're getting.  In my experience any 3rd party software that have to do with narrowing down the causes of Blue Screens are useless. 

 

Here's a couple of good places to start: 

 

http://www.faultwire.com/solutions-fatal_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-*1074.html

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/help-repairing-my-windows-7-registry/aca7f4c6-0cf2-446e-9c5d-f4bb5dfdff56

 

If all else fails, it looks like it's an issue within Windows so you can backup all your data and reinstall Windows and as a last resort that should fix it. 

 

However, I'd try the other solutions I've listed and googling anything else you can come up with. 

 

Good luck, and let me know how it goes. 



#12 Allan

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Posted 08 April 2015 - 01:31 PM

1st test said no errors but second test is showing everything errored. What did i do wrong?

 

You didn't do anything wrong. You need to stress the ram and the test should run for several hours and several passes - even overnight sometimes. But the fact that it is generating errors means you need to replace one or more modules.



#13 CrazyTaxi

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Posted 08 April 2015 - 01:58 PM

After 1st test i did pull the hard drive to find out the manufacturer, then forgot to take the disk out. I will restart it again & let it run overnight.

#14 Allan

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Posted 08 April 2015 - 02:03 PM

Are we talking about the hard drive or the ram?



#15 CrazyTaxi

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Posted 08 April 2015 - 04:17 PM

Hard drive. The label is facing up against the body so couldnt see it. Never took cover off the ram.




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