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AdwCleaner doesn't open


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#1 jshawk

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Posted 05 April 2015 - 07:43 PM

When I try to open AdwCleaner or Junkware Removal Tool, nothing happens.

I run chkdsk, malwarebytes, ComboFix and RKill, I remove some things but the other two do not open.

 

OS: Windows XP SP3

I need help with this...

 

Thanks


Edited by jshawk, 05 April 2015 - 07:51 PM.
Moved from Windows XP to more appropriate forum


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#2 quietman7

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Posted 05 April 2015 - 09:26 PM


Since you already ran ComboFix due to possible malware infection, its log should be thoroughly reviewed by trained experts in order to ascertain what was detected/removed and what malware you're dealing with. A log should have been created and saved to the root directory (%SystemDrive%), usually C:\ComboFix.txt. Reviewing that log would be helpful in resolving your issue but ComboFix logs are not permitted in this forum so we cannot continue here.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running running running FRST which will create two logs.
When you have done that, post your logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
-- If no log was created by ComboFix or you cannot post its log, then ignore this part and just post the other requested log(s) as follows.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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