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Cpu usage 100% Svchost.exe "I Think"


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17 replies to this topic

#1 Tyler12345

Tyler12345

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Posted 05 April 2015 - 06:12 PM

Hello everyone,

Recently i have been having this problem "Since last night" when ever i open up my game "An application that i usaly open daily an have it on hours upon hours" I usaly have 40-50Fps.

 

Since last night i turn my computer on and it istantly goes right to 70-10% CpU usage.

Now i got told to go under my Windows task manager and end all the applications/processes that are hogging up all the data and i realized that there is like 9-12 Svchost.exe running in the processes"

sometimes i see my System idle processes jumping from 50+ cpu aswell.

Heres a screen shot to show you what kind of problem im having 

db8c3576e4b3495edb266f7d33ae95c4.png

 

I really need help with this as its starting to fustrate me.

 

 

please!



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#2 Aura

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Posted 05 April 2015 - 08:02 PM

Hi Tyler :)

Let's get more information on your system first.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      ZrlQbFb.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
Also, the "System Idle Process" isn't a real process if I can say. This process "uses" the CPU that is currently not in use by the system. Which means that the higher it's "CPU usage" is, the less CPU is actually in use. If it have a CPU usage of 80, it means that you are currently using (100 - 80) 20% of your CPU :) So its CPU Usage doesn't matter a lot.

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#3 Tyler12345

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Posted 05 April 2015 - 08:34 PM

hey aura,
This is what i have got from what you asked! : 
 
MiniToolBox by Farbar  Version: 09-03-2015
Ran by EmmDawg & TDawg (administrator) on 05-04-2015 at 22:33:19
Running from "C:\Documents and Settings\EmmDawg & TDawg\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Model: Vostro 1500 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
 
Windows IP Configuration
 
 
 
Successfully flushed the DNS Resolver Cache.
 
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
 
 
=========================== Installed Programs ============================
3Dconnexion 3DxSoftware (Personal Edition) (HKLM\...\{BAFCA6AC-8B37-405B-B57E-C1D45DE70ACC}) (Version:  - )
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742) (Version: 8.1.2 - Adobe Systems, Inc) Hidden
Adobe Flash Player 16 NPAPI (HKLM\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Photoshop CS2 (Version: 9.0 - Adobe Systems, Inc.) Hidden
Adobe Reader 8.1.2 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81200000003}) (Version: 8.1.2 - Adobe Systems Incorporated)
Adobe Reader 8.1.2 Security Update 1 (KB403742) (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81200000003}_Adobe Reader 8.1.2) (Version:  - )
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AVG PC TuneUp 2015 (en-US) (Version: 15.0.1001.403 - AVG Technologies) Hidden
Avira (HKLM\...\{e7c7c227-b742-4878-9425-f09bbf9951db}) (Version: 1.1.27.25527 - Avira Operations & Co. KG)
CCleaner (HKLM\...\CCleaner) (Version: 5.00 - Piriform)
Conexant HDA D330 MDC V.92 Modem (HKLM\...\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2C06&SUBSYS_14F1000F) (Version:  - )
CustomerResearchQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Dell DataSafe Online (HKLM\...\{2C6C74C2-042F-4D36-B7B0-0C538FCF01AB}) (Version: 1.0.15 - Dell, Inc.)
Dell Network Assistant (HKLM\...\{0240BDFB-2995-4A3F-8C96-18D41282B716}) (Version: 3.0.0.0 - Dell Inc.)
Dell Support Center (Support Software) (HKLM\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.2.09085 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 9.1.18.6 - Synaptics)
Dell Wireless WLAN Card (HKLM\...\Broadcom 802.11b Network Adapter) (Version: 4.100.15.8 - Dell Inc.)
DellSupport (HKLM\...\{7EFA5E6F-74F7-4AFB-8AEA-AA790BD3A76D}) (Version: 6.0.3075 - Dell)
DeviceManagementQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Digital Line Detect (HKLM\...\{E646DCF0-5A68-11D5-B229-002078017FBF}) (Version: 1.21 - BVRP Software, Inc)
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.118 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
Gyazo 2.3 (HKLM\...\{6DB8C365-E719-4BA5-9594-10DFC244D3FD}_is1) (Version:  - Nota Inc.)
High Definition Audio Driver Package - KB835221 (HKLM\...\KB835221WXP) (Version: 20040219.000000 - Microsoft Corporation)
HP Photosmart Essential 2.5 (HKLM\...\HP Photosmart Essential) (Version: 2.5 - HP)
HP Photosmart Essential 2.5 (Version: 1.02.0000 - Hewlett-Packard) Hidden
Java Auto Updater (Version: 2.1.71.14 - Oracle, Inc.) Hidden
Java™ 6 Update 45 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216045FF}) (Version: 6.0.450 - Oracle)
Lightshot-5.2.0.17 (HKLM\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.2.0.17 - Skillbrains)
MediaDirect (HKLM\...\{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}) (Version: 4.7 - Dell)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Internationalized Domain Names Mitigation APIs (Version:  - Microsoft Corporation) Hidden
Microsoft National Language Support Downlevel APIs (Version:  - Microsoft Corporation) Hidden
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Works (HKLM\...\{6D52C408-B09A-4520-9B18-475B81D393F1}) (Version: 08.05.0818 - Microsoft Corporation)
MLE (Version: 1.0.0.18 - Corel Corporation) Hidden
Modem Diagnostic Tool (HKLM\...\{F63A3748-B93D-4360-9AD4-B064481A5C7B}) (Version: 1.0.20.0 - Dell)
Mozilla Firefox 35.0.1 (x86 en-US) (HKLM\...\Mozilla Firefox 35.0.1 (x86 en-US)) (Version: 35.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
MSVCSetup (Version: 1.00.0000 - HP) Hidden
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6 Service Pack 2 (KB973686) (HKLM\...\{56EA8BC0-3751-4B93-BC9D-6651CC36E5AA}) (Version: 6.20.2003.0 - Microsoft Corporation)
NetWaiting (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.44 - BVRP Software, Inc)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
OldSchool RuneScape Launcher 1.2.3 (HKLM\...\{CCCEAAD4-3D2F-42C1-9AAA-08D458DB3509}) (Version: 1.2.3 - Jagex Ltd)
Private Internet Access Support Files (HKLM\...\{7D72DAFF-DCB2-437B-BC22-4B2ABF21462B}) (Version: 1.0.0.0 - Private Internet Access)
PSSWCORE (Version: 2.02.0000 - Hewlett-Packard) Hidden
QuickSet (HKLM\...\{C5074CC4-0E26-4716-A307-960272A90040}) (Version: 8.1.12 - Dell Computer Corporation)
Roxio Creator Audio (HKLM\...\{83FFCFC7-88C6-41c6-8752-958A45325C82}) (Version: 3.3.0 - Roxio)
Roxio Creator BDAV Plugin (HKLM\...\{880AF49C-34F7-4285-A8AD-8F7A3D1C33DC}) (Version: 3.3.0 - Roxio)
Roxio Creator Copy (HKLM\...\{619CDD8A-14B6-43a1-AB6C-0F4EE48CE048}) (Version: 3.3.0 - Roxio)
Roxio Creator Data (HKLM\...\{0D397393-9B50-4c52-84D5-77E344289F87}) (Version: 3.3.0 - Roxio)
Roxio Creator DE (HKLM\...\{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}) (Version: 3.3.0 - Roxio)
Roxio Creator Tools (HKLM\...\{0394CDC8-FABD-4ed8-B104-03393876DFDF}) (Version: 3.3.0 - Roxio)
Roxio Drag-to-Disc (HKLM\...\{2F4C24E6-CBD4-4AAC-B56F-C9FD44DE5668}) (Version: 9.0 - Roxio)
Roxio MyDVD DE (HKLM\...\{D639085F-4B6E-4105-9F37-A0DBB023E2FB}) (Version: 9.0.116 - Roxio, Inc.)
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 3.0.0 - Roxio)
Skype™ 7.1 (HKLM\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.1.105 - Skype Technologies S.A.)
SmartSound Common Data (HKLM\...\InstallShield_{B8A2869E-30CA-40C5-9CF8-BD7354E57EF8}) (Version: 1.1.0 - SmartSound Software Inc.)
SmartSound Common Data (Version: 1.1.0 - SmartSound Software Inc.) Hidden
SmartSound Quicktracks 5 (HKLM\...\InstallShield_{2F8BA3FD-1FA9-4279-B696-712ABB12F09F}) (Version: 5.1.5 - SmartSound Software Inc.)
SmartSound Quicktracks 5 (Version: 5.1.5 - SmartSound Software Inc.) Hidden
SmartSound Quicktracks Plugin (HKLM\...\InstallShield_{4A7FDA4D-F4D7-4A49-934A-066D59A43C7E}) (Version: 3.0.5.0 - SmartSound Software Inc)
SmartSound Quicktracks Plugin (Version: 3.0.5.0 - SmartSound Software Inc) Hidden
Sonic Activation Module (Version: 1.0 - Sonic Solutions) Hidden
TeamSpeak 3 Client (HKCU\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (HKLM\...\{0A0CADCF-78DA-33C4-A350-CD51849B9702}.KB2836939v3) (Version: 3 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676-v2) (HKLM\...\KB2616676-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB961503) (HKLM\...\KB961503) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
VideoToolkit01 (Version: 100.0.128.000 - Hewlett-Packard) Hidden
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Installer 3.1 (KB893803) (HKLM\...\KB893803v2) (Version:  - Microsoft Corporation)
Windows Internet Explorer 7 (Version: 20070813.185237 - Microsoft Corporation) Hidden
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Encoder 9 Series (HKLM\...\Windows Media Encoder 9) (Version:  - )
Windows Media Encoder 9 Series (Version: 9.00.2980 - Microsoft Corporation) Hidden
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
WinRAR 5.11 beta 1 (32-bit) (HKLM\...\WinRAR archiver) (Version: 5.11.1 - win.rar GmbH)
 
========================= Devices: ================================
 
Name: TAP-Win32 Adapter V9
Description: TAP-Win32 Adapter V9
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: TAP-Win32 Provider V9
Service: tap0901
Device ID: ROOT\NET\0000
Problem: : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
Resolution: Reasons for this error include a driver that is not present; a binary file that is corrupt; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.
Uninstall the driver, and then click "Scan for hardware changes" to reinstall or upgrade the driver.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 27%
Total physical RAM: 3838.11 MB
Available physical RAM: 2787.62 MB
Total Pagefile: 5208.06 MB
Available Pagefile: 4006.16 MB
Total Virtual: 2047.88 MB
Available Virtual: 1948.63 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:146.47 GB) (Free:115.35 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\LAPTOP1
 
Administrator            ASPNET                   EmmDawg & TDawg          
Guest                    HelpAssistant            SUPPORT_388945a0         
testing                  
 
 
**** End of log ****
 
 
Edit: I really need this fixed as this is becomming an major issue! :( do you might have any idea on whats going on.

Edited by Orange Blossom, 05 April 2015 - 11:27 PM.
Removed unnecessary quote. ~ OB


#4 Aura

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Posted 05 April 2015 - 08:38 PM

warning.gifPC Booster/Tune-Up Program Warning!
"PC Booster/Tune Up" programs are part of the worst programs you can install on a system. When it comes to messing up your system (Windows), these are as worst as malware. They are completely worthless and useless to use. The worst is that they'll often take action on your system without you knowing, nor authorizing it, which could lead to your system being altered in a way you don't want it to be or even worst, a "broke" system. Every feature they provide, you can either do it natively under Windows, do it via another standalone executable (which is way easier and safer to use) or they aren't providing something you need. Here's a few examples:
  • Cleaning temporary files: TFC (standalone executable), CCleaner (installed), Cleanmgr.exe (in-built);
  • Managing start-up entries: Autoruns (standalone executable), CCleaner (installed), Task Manager and Registry (in-built);
  • Driver Updater: Not needed, all you need is to go on your manufacturer website so you'll be sure to get the right, official, working drivers for your computer or hardware;
  • Registry Cleaner/Defragger: Completely useless and also dangerous;
  • Disk Defragging: Disk Defrag (in-built), O&O Disk Defrag (installed), Defraggler (installed);
  • Powerful uninstaller: Not needed, only needed when you have to make sure a program is completely uninstalled. Revo Uninstaller have a portable version you can use;
  • "Enhanced" Task Manager: Procexp (standalone executable), Process Hacker (portable or installed);
  • "Active security": Any Antivirus and Antimalware can beat that, easily. These programs aren't made to replace Antivirus or Antimalware products and shouldn't be seen as such;
  • Repair Hard Drive issues: Simple chkdsk /r command under Windows (in-built);
Having such program installing on your system will just bloat it down and you have more chances to have issues by using them than without. These products are advertised as a program that can solve all your issues, remove every malware, speed up your computer performance over 100%, etc. The truth is that there's not a single program that can do that. First of all, these programs aren't made to remove virus and malware, leave this in the hands of Antivirus and Antimalware, period. Secondly, there's so many kind of issues under Windows that there's not a single program that can address them all. If you think that BSOD (Blue Screen of Death) issues can be solved by opening a program and clicking on a "Fix" button, then I'm sorry to tell you but, you're wrong. Also, you cannot boost the performance of a hardware over it's hardware capabilities. Of course you can overclock some components, like your CPU, RAM and GPU, but these aren't done via these programs, but via your BIOS interface. I could recommend you a program for every feature these programs advertise, and also tell you exactly in detail why most of them are completely useless, such as Registry cleaner (dangerous to use), and driver updater (dangerous to use, and also completely useless, it'll not improve your system performance). In the end, buying such programs is the exact same as being scammed (because this is what it is, a pure scam) and using one of these programs will result you in having a system less performant than prior to using it.

Please uninstall the following programs:
  • Adobe Reader 8.1.2;
  • Adobe Reader 8.1.2 Security Update 1;
  • AVG PC TuneUp 2015;
  • Java 6 Update 45;
Let me know once these are uninstalled or if you encounter any issues when uninstalling a program.

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 Tyler12345

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Posted 05 April 2015 - 09:05 PM

ok so i removed the Adobe reader 8.1.2
I got this error when trying to remove Java 6 update 45 http://prntscr.com/6q429i
Can't seem to find AVG pc tuneup2015 or the other adobe 
Not sure if i am using the right program to remove thngs but i am using this http://prntscr.com/6q42yt
 
:edit : hopefully i am doing good on following your instructions, Not really sure what to do with -

Edited by Orange Blossom, 05 April 2015 - 11:26 PM.
Removed unnecessary quote. ~ OB


#6 Aura

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Posted 05 April 2015 - 09:11 PM

No that's good no worries. Let's uninstall Java first. Download the portable version of Revo Uninstaller and execute it.

http://www.revouninstaller.com/download-free-portable.php

Uninstall Java with it. Once it asks you for the scan type, select Advanced. After that, for both the Registry and files/folders leftovers, click on Select all followed by Delete. It might asks you to reboot at the end. Do it if it does.
My first speech is just informative, these aren't instructions to follow. For now the only instructions I'm giving you is the ones I just posted for Java and to uninstall the programs listed above.

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#7 Tyler12345

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Posted 05 April 2015 - 09:34 PM

Java deleted followed by all the other 189 items.
What would you like me to do next?

Edited by Orange Blossom, 05 April 2015 - 11:25 PM.
Removed unnecessary quote. ~ OB


#8 Aura

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Posted 06 April 2015 - 05:24 AM

Great. Alright, we'll get a bit more technical here. Here's what you'll do. You'll press on Win Key + R, this will bring up the run box. In it, enter cmd, this will open the command prompt. Now, I want you to enter the following command:

reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hklm_uninstall.txt"

Once done, press on Enter and let the command run. You'll know that the command is over when the next line will appear and be ready for input. Once this happens, enter this command:

reg query HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hkcu_uninstall.txt"

Once done, you'll end up with two files on your desktop: hklm_uninstall.txt and hkcu_uninstall.txt. I want to move this files in a folder that you'll create, archive it in a .zip and upload that archive on ge.tt. You'll then post the download URL for that file here. Alright? :)

Edited by Aura., 06 April 2015 - 05:24 AM.

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#9 Willy22

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Posted 06 April 2015 - 07:36 AM

- Use Piriform's Ccleaner (tools >> startup) to disable (NOT remove !!!) all GOOGLE related items (e.g. from Task Scheduler) that run upon startup.



#10 Tyler12345

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Posted 06 April 2015 - 09:27 AM

Great. Alright, we'll get a bit more technical here. Here's what you'll do. You'll press on Win Key + R, this will bring up the run box. In it, enter cmd, this will open the command prompt. Now, I want you to enter the following command:

reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hklm_uninstall.txt"

Once done, press on Enter and let the command run. You'll know that the command is over when the next line will appear and be ready for input. Once this happens, enter this command:

reg query HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hkcu_uninstall.txt"

Once done, you'll end up with two files on your desktop: hklm_uninstall.txt and hkcu_uninstall.txt. I want to move this files in a folder that you'll create, archive it in a .zip and upload that archive on ge.tt. You'll then post the download URL for that file here. Alright? :)

Okay im back from waking up, i will do my best on what you asked :< are you able to help Via team viewer in anyway?



#11 Aura

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Posted 06 April 2015 - 09:29 AM

Remote assistance isn't allowed on BleepingComputer per it's policies :)

All help must be provided in the forums or on our IRC Chat channel. We do not allow support to be provided or requested via personal message, email, or remote desktop control programs (Logmein, TeamViewer, etc).


Forum Rules and Policies

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#12 Tyler12345

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Posted 06 April 2015 - 09:29 AM

Great. Alright, we'll get a bit more technical here. Here's what you'll do. You'll press on Win Key + R, this will bring up the run box. In it, enter cmd, this will open the command prompt. Now, I want you to enter the following command:

reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hklm_uninstall.txt"

Once done, press on Enter and let the command run. You'll know that the command is over when the next line will appear and be ready for input. Once this happens, enter this command:

reg query HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hkcu_uninstall.txt"

Once done, you'll end up with two files on your desktop: hklm_uninstall.txt and hkcu_uninstall.txt. I want to move this files in a folder that you'll create, archive it in a .zip and upload that archive on ge.tt. You'll then post the download URL for that file here. Alright? :)

When i use that command this is what i get nothing els really happens, i copied and pasted it http://prntscr.com/6qagrx



#13 Aura

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Posted 06 April 2015 - 09:30 AM

Check on your desktop, you should see a file called hklm_uninstall.txt and then another one called hkcu_uninstall.txt.

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#14 Tyler12345

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Posted 06 April 2015 - 09:35 AM

Check on your desktop, you should see a file called hklm_uninstall.txt and then another one called hkcu_uninstall.txt.

I think i got it, http://ge.tt/4cZAPwD2/v/0?c



#15 Aura

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Posted 06 April 2015 - 09:38 AM

Alright. Press on the Win Key + R buttons to open the run box. Copy and paste the following string in it:

msiexec.exe /X{A996C182-3724-4DF1-A4BC-66154FE57DFE}

A uninstaller for AVG PC TuneUp 2015 should come up, allowing you to uninstall the program.

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