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New comp crash/reboot - "System Service Exception (Netio Sys)"


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#1 Calaban

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Posted 05 April 2015 - 02:24 PM

Hi all,

 

I'm at wits end!

 

I have been having computer problems for the past week, which led me to purchasing a new computer. Now, after only 3 days the new computer is crashing!

 

It keeps saying that the cause of the crash is "System Service Exception - Netio Sys". I have done a little searching and I think it has to do with my network card.

 

Specs:

Model: Asus M32BF-B03

OS: Windows 8.1

Processer: AMD A10-6700 3.7 GHz

Graphics: Radeon HD Graphics (integrated)

RAM: 8GB

HD: 1 TB

 

-I have installed all "important" Windows updates.

-I installed a network card driver update yesterday (4/4)

 

I have only installed a few programs since purchasing...pretty basic stuff:

 

-AVG Antivirus (Free)

-Firefox

-Chrome

-Steam (installed last night)

   -Flight Simulator X (Steam Edition) (installed last night)

   -Wolfenstein: The New Order) (installed last night)

   -Bioshock Infinite (partial install - computer crashed while downloading today)

 

-Guitar Pro 6

-Quicken 2012

-Open Office 4.1

-Skype

-Reaper (recording software)

-iTunes

-Java

-Microsoft LifeCam

 

The crash has happened twice within 10-15 minutes. Like I said above, I was running Steam and downloading a large game at the time (50 GB or so). I have not resumed the download, and I have not had another crash...I suppose it's possible there is some conflict with Steam.

 

This is rather frustrating. Any ideas?

 

Thanks!

 

Calaban


Edited by Calaban, 05 April 2015 - 03:11 PM.


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#2 dicke

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Posted 06 April 2015 - 07:44 AM

Welcome,

I think I'd let the experts who sold you the computer fix this one. It should be under warranty so the parts and labor should be covered.


Stay well and surf safe [stay protected]

Dick E


#3 Calaban

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Posted 06 April 2015 - 12:42 PM

Welcome,

I think I'd let the experts who sold you the computer fix this one. It should be under warranty so the parts and labor should be covered.

 

Yes but I was hoping there would be something I could do at home since I need it now for work. I can't imagine it's a big involved fix since it's brand new (but who knows), and I'd rather not have to drop it off for a few days.

 

The crash has not happened since my post....uptime nearly 24 hours. But I'd like to get to the bottom of what caused the crash.

 

I was able to finish downloading that game through Steam, plus another 80Gb game without incident.

 

Thank for your reply!


Edited by Calaban, 06 April 2015 - 12:43 PM.


#4 dicke

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Posted 06 April 2015 - 02:02 PM

I'll stand by my recommendation. It may be simple and quick but it could also involve parts which should be under warraanty.

 

Dick


Stay well and surf safe [stay protected]

Dick E


#5 Calaban

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Posted 06 April 2015 - 02:09 PM

I'll stand by my recommendation. It may be simple and quick but it could also involve parts which should be under warraanty.

 

Dick

 

I appreciate your recommendation, and I agree it's a good idea. What I'd like to figure out is whether it's a software or hardware problem before I drop it off. I can't afford to lose access to my machine unless it's absolutely necessary.

 

I thought if one of the experts here could help me do a little troubleshooting I'd be able to decide on the proper course of action.

 

Thanks again.



#6 Calaban

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Posted 09 April 2015 - 02:11 AM

Bump.

 

Anyone else?



#7 thisisu

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Posted 10 April 2015 - 03:53 PM

Locate the files located in this folder: C:\Windows\Minidump

 

If there are files in there, please upload them here for analysis.

 

Edit: removed link because was getting spammed.


Edited by thisisu, 08 June 2015 - 12:57 PM.


#8 Calaban

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Posted 10 April 2015 - 07:33 PM

Locate the files located in this folder: C:\Windows\Minidump

 

If there are files in there, please upload them here for analysis.

Thank you for your response.

 

There are no files in the Minidump folder.



#9 thisisu

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Posted 10 April 2015 - 08:06 PM

Hi again,

 

Look here and make sure you have the same settings shown to allow your computer to produce these dump files.



#10 Calaban

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Posted 11 April 2015 - 01:18 AM

Hi again,

 

Look here and make sure you have the same settings shown to allow your computer to produce these dump files.

 

 

In the Startup and Recovery box, under System Failure:

 

"Write an event to the system log" is checked.

 

But the other two entries are different. Mine is set to:

 

-Automatic Memory Dump

 

and

 

-%SystemRoot%\MEMORY.DMP

 

I'm assuming that I should change them to match the link you provided, but I want to make sure first. I don't know much about computers so I don't want to mess anything up!

 

Also, I have not had a crash since that day. I'm not sure if that means anything...something caused the crash and I have a feeling it will show up again.

 

Thanks again!



#11 Andrei_V

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Posted 11 April 2015 - 01:42 AM

https://rog.asus.com/forum/showthread.php?59301-SYSTEM_SERVICE_EXCEPTION-%28Netio-SYS%29-Help



#12 thisisu

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Posted 11 April 2015 - 01:54 AM

 

 

I'm assuming that I should change them to match the link you provided, but I want to make sure first. I don't know much about computers so I don't want to mess anything up!

 

 

Yes make it match :)

Then whenever you crash again, it should record to the Minidump folder.


Edited by thisisu, 11 April 2015 - 01:54 AM.


#13 Calaban

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Posted 11 April 2015 - 10:44 AM

 

Interesting. I'm having the same problem with Steam....there are a couple games that keep adding themselves to the download queue, but they never download. I'll have a look for that ASUS Game First program.

Thanks for the link!



#14 Calaban

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Posted 11 April 2015 - 10:48 AM

 

 

 

I'm assuming that I should change them to match the link you provided, but I want to make sure first. I don't know much about computers so I don't want to mess anything up!

 

 

Yes make it match :)

Then whenever you crash again, it should record to the Minidump folder.

 

 

They match now, except I can't uncheck "overwrite any existing file".

 

The box is checked and the option is greyed out.

 

Thank you!



#15 thisisu

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Posted 12 April 2015 - 12:13 AM

They match now, except I can't uncheck "overwrite any existing file".

 

The box is checked and the option is greyed out.

 

 

That's fine / working as intended.;)






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