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dllhost.exe*32 and multiple background IE windows running


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#1 Ctanks

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Posted 04 April 2015 - 11:23 AM

Hi, I have had a real problem trying to get rid of this malware.  I don't know what's causing it but I see quite plainly that this has been an issue for many people thus far.  Even symantec attempted to give instructions on manual removal (which I tried).  I couldn't however, make that work.  I have used malware bytes, and Mcafee Total Protection suite.  All of these to no avail.  I found one forum in here where a guy was able to use OTL to get a user squared away.  I have OTL downloaded already as well as rogue killer.  I just need help right now as I am new to these programs.  Or if there is any other program I could use I am open.  Just need some assistance please.  



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#2 deeprybka

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Posted 04 April 2015 - 12:43 PM

Hi & :welcome: to Bleeping Computer Forums!
My name is Jürgen and I will be assisting you with your Malware related problems. :warrior:

Before we move on, please read the following points carefully: :exclame:
  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now!
  • If I don't hear from you within 5 days from this initial or any subsequent post, then this thread will be closed.
  • If I don't reply within 24 hours please PM me!
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
Step 1

Please run a FRST scan. This will help us diagnose your problem.

frst.pngfrstscan.png
Please download Farbar Recovery Scan Tool and save it to your Desktop.
(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)
  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
  • Please copy and paste these logs in your next reply.

regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#3 Ctanks

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Posted 04 April 2015 - 01:22 PM

Sorry, was actually able to locate the take ownership of the .dll file involved.  Once I did that I was able to follow some steps I found on a website to completely eradicate the problem.  Same steps that were on the symantec website but I finally figured out how to navigate with the command prompt.  So this issue is resolved.  Thanks



#4 deeprybka

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Posted 04 April 2015 - 01:24 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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