I am trying to solve a problem on my neighbours laptop while she is away on holiday. Its a Sony Vaio i3 with 3GB Ram, Win 7 pro, probably about 4 years old.
It is so slow I just cannot do anything on it. I ran a Avast Rescue USB through it yesterday which took several hours and found 1 rootkit virus which it removed. no difference. I have tried running Malwarebytes but its just taking way to long.
It is running Norton Internet Security which complained the SVCHOSTS was hogging memory. When I eventually got into Task manager and Resource manager I could see SVCHOSTS.exe (netsvcs) was indeed taking lot of RAM. The CPU Usage would be nothing but memory usage quite high. On occasion the CPU usage would fly up to 95% and drop down again. The Fan seems to be on a lot which I have noticed is an issue with a lot of Sony Vaio laptops.
I really do not know how she has been using this for work as its just unusable. I am watching it reboot now and so far its taken 10 mintutes and nothing. I tried removing all the programs out of the start up in MSCONFIG and its just the same.
Is it worth trying to see what it is or is it time for a Factory reset?
EDIT: It seems fine and fast enough in Safe Mode
Edited by hamluis, 04 April 2015 - 04:55 AM.
Moved from Win 7 to Am I Infected - Hamluis.