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.dll error


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#1 whitelighter27

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Posted 03 April 2015 - 02:54 PM

I have an ASUS laptop that runs Windows 7. Lately, I keep getting 3 error messages every time I start the computer, saying:

"RunDLL - There was a problem starting C:\PROGRA~1\COMMON\-1\System\SysMenu.dll" (I've attached a picture)

I called Microsoft customer support. They said there was a virus on my pc, but that they'd charge about $200 to remove it - almost half what I paid for the pc to begin with. Can anyone suggest an alternate solution? I'd highly prefer not having to download software that isn't free, but maybe I'm just out of luck.
 
 

I tried searching my pc for .dll files, found a few & deleted them. For a while that seemed to stop it but then it came right back.

Attached Files


Edited by computerxpds, 03 April 2015 - 03:40 PM.
Moved to AII from Windows 7


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#2 quietman7

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Posted 03 April 2015 - 03:51 PM

RunDLL32.exe is a legitimate Windows file that executes/loads .dll (Dynamic Link Library) modules which too can be legitimate or sometimes malware related. A RunDLL "Error loading..." or "specific module could not be found" message usually occurs when the .dll file(s) that was set to run at startup or as a scheduled task in the registry or as a scheduled task has been deleted.

It's not uncommon to find remnants of startup and scheduled task registry keys when booting into Windows after uninstalling programs or using anti-virus/security scanning tools to remove adware and malware. Windows is trying to load this file but cannot locate it since the file was most likely removed. However, an associated orphaned registry entry still exists and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry or scheduled task entry so Windows stops searching for the file when it loads.

To resolve this, download AutoRuns and save it to your Desktop.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there.
  • Open the folder and double-click on autoruns.exe to launch it.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Please be patient as it scans and populates the entries.
  • When finished scanning, it will say Ready at the bottom and list all entries under the Everything tab.
    bb963902.20130531_Autoruns_v11.6(en-us,M
    .
  • In the top menu, click File > Find... and type SysMenu.dll (the file name related to the .dll error}, then click Find Next.
  • Alternatively, you can scroll through the list and look for any entry related to SysMenu.dll.
  • If found, right-click on the entry and choose delete.
  • Exit Autoruns and reboot your computer when done.
If a startup is related to a Scheduled Task, you can also use that tab in Autoruns or open Windows Task Scheduler and remove it from there.

-- Note: AutoRuns is a tool for advanced users since it does not have the ability to recognize unsafe or dangerous items...it only displays what it finds. Do not uncheck or delete anything else.
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#3 whitelighter27

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Posted 08 April 2015 - 01:05 AM

Ok, great! Seems to have worked (knock-on-wood).  A day has passed and still no more error.

 

Thanks for the tip



#4 quietman7

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Posted 08 April 2015 - 04:20 AM

You're welcome. :thumbup2:

Tips for...Best Practices for Safe Computing - Prevention of Malware Infection.
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