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Has the program 'Driver Support' infected my laptop?


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17 replies to this topic

#1 Stan685

Stan685

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Posted 03 April 2015 - 01:57 PM

After an initial problem of videos in Facebook turning green as they came into view while scrolling - I Googled the issue to see what may be causing this all of a sudden. The consensus seem to suggest that my graphic card's driver may need updating. I tried searching into how to do this, but without much success. I then thought the best option would be to see if a online program could do the job. Top of the list in Google was Driver Support, which I downloaded and ran. Instantly I knew this was a mistake because it only took a second to tell me I had 7 drivers that needing to be updated despite my laptop not being that old. I then Googled Driver Support for reviews and it would appear that this is disreputable product that will infect your computer with a destructive form of malware and PUP. I don't know how much of that is true, because the sites I visited would recommend various anti Malware, Spyware programs to get rid of it. Seemed like a catch 22 situation.

Nevertheless I instantly uninstalled it and ran a scan with my anti-virus ESET Nod 32 and Malwarebyte Antimalware. Nothing was found by either, however every time I start IE, I get a window briefly saying that Driver Support has stop working and Windows is searching for a solution. This leads me to believe that there may still be a virus or part thereof still remaining. Although my laptop seems to be running okay, I have just discovered that my DVD/CD Drive doesn't recognize when there is a disc in it anymore and the videos in FB still turn green. Is there any way that I can verify if Driver Support has infected my laptop?

I have a Toshiba Satellite Notebook with an Windows 8.1 OS.



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#2 Broni

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Posted 03 April 2015 - 06:59 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware (MBAM) to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit (MBAR) to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Windows Vista, 7 or 8 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Stan685

Stan685
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  • Local time:06:22 AM

Posted 06 April 2015 - 03:58 PM

I have followed your instructions and here are the results you requested.

 

 

 Results of screen317's Security Check version 0.99.99 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
ESET NOD32 Antivirus 8.0  
Windows Defender          
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Reader XI 
 Google Chrome (42.0.2311.60)
 Google Chrome (42.0.2311.68)
````````Process Check: objlist.exe by Laurent```````` 
 ESET NOD32 Antivirus egui.exe 
 ESET NOD32 Antivirus ekrn.exe 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe  
 Online Games Manager ogmservice.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

 

FSS

 

Farbar Service Scanner Version: 17-01-2015
Ran by steve (administrator) on 06-04-2015 at 14:13:49
Running from "C:\Users\steve\AppData\Local\Microsoft\Windows\INetCache\IE\77OHMICV"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Policy:
========================

Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by steve (administrator) on 06-04-2015 at 14:16:55
Running from "C:\Users\steve\AppData\Local\Microsoft\Windows\INetCache\IE\Y44XDG3K"
Microsoft Windows 8.1  (X64)
Model: Satellite S70D-A Manufacturer: TOSHIBA
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Qualcomm Atheros AR956x Wireless Network Adapter = Wi-Fi (Connected)
Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30) = Ethernet (Media disconnected)
Bluetooth Device (Personal Area Network) = Bluetooth Network Connection (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Bluetooth Network Connection" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 12" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="ethernet_3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 3" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : StevesLaptop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Local Area Connection* 12:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 16-FD-52-D6-B1-20
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 24-FD-52-D7-00-26
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR956x Wireless Network Adapter
   Physical Address. . . . . . . . . : 24-FD-52-D6-B1-20
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.0.23(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : April 6, 2015 1:59:31 PM
   Lease Expires . . . . . . . . . . : April 6, 2015 2:59:30 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 64.59.184.15
                                       64.59.190.245
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
   Physical Address. . . . . . . . . : 08-9E-01-C0-C7-95
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{EEC8611F-1597-49FB-8239-59980B70D7E1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:3822:18bb:3f57:ffe8(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3822:18bb:3f57:ffe8%7(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 150994944
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-5C-9D-BE-08-9E-01-C0-C7-95
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  nsc2.ar.ed.shawcable.net
Address:  64.59.184.15

Name:    google.com
Addresses:  2607:f8b0:400a:807::200e
   24.244.4.119
   24.244.4.94
   24.244.4.93
   24.244.4.114
   24.244.4.89
   24.244.4.109
   24.244.4.98
   24.244.4.99
   24.244.4.123
   24.244.4.113
   24.244.4.88
   24.244.4.104
   24.244.4.108
   24.244.4.103
   24.244.4.84
   24.244.4.118

Pinging google.com [24.244.4.119] with 32 bytes of data:
Reply from 24.244.4.119: bytes=32 time=14ms TTL=60
Reply from 24.244.4.119: bytes=32 time=15ms TTL=60

Ping statistics for 24.244.4.119:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 14ms, Maximum = 15ms, Average = 14ms
Server:  nsc2.ar.ed.shawcable.net
Address:  64.59.184.15

Name:    yahoo.com
Addresses:  98.138.253.109
   206.190.36.45
   98.139.183.24

Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=65ms TTL=53
Reply from 98.138.253.109: bytes=32 time=70ms TTL=53

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 65ms, Maximum = 70ms, Average = 67ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  8...16 fd 52 d6 b1 20 ......Microsoft Wi-Fi Direct Virtual Adapter
  6...24 fd 52 d7 00 26 ......Bluetooth Device (Personal Area Network)
  4...24 fd 52 d6 b1 20 ......Qualcomm Atheros AR956x Wireless Network Adapter
  3...08 9e 01 c0 c7 95 ......Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
  1...........................Software Loopback Interface 1
 10...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  7...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.23     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link      192.168.0.23    281
     192.168.0.23  255.255.255.255         On-link      192.168.0.23    281
    192.168.0.255  255.255.255.255         On-link      192.168.0.23    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.0.23    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.0.23    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  7    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  7    306 2001::/32                On-link
  7    306 2001:0:5ef5:79fb:3822:18bb:3f57:ffe8/128
                                    On-link
  7    306 fe80::/64                On-link
  7    306 fe80::3822:18bb:3f57:ffe8/128
                                    On-link
  1    306 ff00::/8                 On-link
  7    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\SysWOW64\napinsp.dll [55296] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\SysWOW64\pnrpnsp.dll [70144] (Microsoft Corporation)
Catalog5 04 C:\WINDOWS\SysWOW64\NLAapi.dll [65536] (Microsoft Corporation)
Catalog5 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog5 06 C:\WINDOWS\SysWOW64\winrnr.dll [23040] (Microsoft Corporation)
Catalog5 07 C:\WINDOWS\SysWOW64\wshbth.dll [50688] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\SysWOW64\mswsock.dll [286208] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [69120] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [88576] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30720] (Microsoft Corporation)
x64-Catalog5 07 C:\Windows\System32\wshbth.dll [63488] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [339456] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/06/2015 02:03:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: TPCHSrv.exe, version: 1.0.0.27, time stamp: 0x52278080
Faulting module name: ntdll.dll, version: 6.3.9600.17668, time stamp: 0x54c850f5
Exception code: 0xc0000374
Fault offset: 0x00000000000f12a0
Faulting process id: 0x1c04
Faulting application start time: 0xTPCHSrv.exe0
Faulting application path: TPCHSrv.exe1
Faulting module path: TPCHSrv.exe2
Report Id: TPCHSrv.exe3
Faulting package full name: TPCHSrv.exe4
Faulting package-relative application ID: TPCHSrv.exe5

Error: (04/06/2015 02:02:25 PM) (Source: TechSmith Updater) (User: )
Description: Could not find file 'C:\ProgramData\TechSmith\Updater\Snagit 11-11.4.2.xml'.

Error: (04/04/2015 01:44:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: TPCHSrv.exe, version: 1.0.0.27, time stamp: 0x52278080
Faulting module name: ntdll.dll, version: 6.3.9600.17668, time stamp: 0x54c850f5
Exception code: 0xc0000374
Fault offset: 0x00000000000f12a0
Faulting process id: 0x36c
Faulting application start time: 0xTPCHSrv.exe0
Faulting application path: TPCHSrv.exe1
Faulting module path: TPCHSrv.exe2
Report Id: TPCHSrv.exe3
Faulting package full name: TPCHSrv.exe4
Faulting package-relative application ID: TPCHSrv.exe5

Error: (04/04/2015 01:33:20 PM) (Source: Application Error) (User: )
Description: Faulting application name: TPCHSrv.exe, version: 1.0.0.27, time stamp: 0x52278080
Faulting module name: ntdll.dll, version: 6.3.9600.17668, time stamp: 0x54c850f5
Exception code: 0xc0000374
Fault offset: 0x00000000000f12a0
Faulting process id: 0xcdc
Faulting application start time: 0xTPCHSrv.exe0
Faulting application path: TPCHSrv.exe1
Faulting module path: TPCHSrv.exe2
Report Id: TPCHSrv.exe3
Faulting package full name: TPCHSrv.exe4
Faulting package-relative application ID: TPCHSrv.exe5

Error: (04/04/2015 01:31:11 PM) (Source: TechSmith Updater) (User: )
Description: Could not find file 'C:\ProgramData\TechSmith\Updater\Snagit 11-11.4.2.xml'.

Error: (04/03/2015 10:32:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: TPCHSrv.exe, version: 1.0.0.27, time stamp: 0x52278080
Faulting module name: ntdll.dll, version: 6.3.9600.17668, time stamp: 0x54c850f5
Exception code: 0xc0000374
Fault offset: 0x00000000000f12a0
Faulting process id: 0x2050
Faulting application start time: 0xTPCHSrv.exe0
Faulting application path: TPCHSrv.exe1
Faulting module path: TPCHSrv.exe2
Report Id: TPCHSrv.exe3
Faulting package full name: TPCHSrv.exe4
Faulting package-relative application ID: TPCHSrv.exe5

Error: (04/03/2015 10:31:16 PM) (Source: TechSmith Updater) (User: )
Description: Could not find file 'C:\ProgramData\TechSmith\Updater\Snagit 11-11.4.2.xml'.

Error: (04/03/2015 10:58:45 AM) (Source: Application Error) (User: )
Description: Faulting application name: TPCHSrv.exe, version: 1.0.0.27, time stamp: 0x52278080
Faulting module name: ntdll.dll, version: 6.3.9600.17668, time stamp: 0x54c850f5
Exception code: 0xc0000374
Fault offset: 0x00000000000f12a0
Faulting process id: 0x1a48
Faulting application start time: 0xTPCHSrv.exe0
Faulting application path: TPCHSrv.exe1
Faulting module path: TPCHSrv.exe2
Report Id: TPCHSrv.exe3
Faulting package full name: TPCHSrv.exe4
Faulting package-relative application ID: TPCHSrv.exe5

Error: (04/02/2015 09:35:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: TPCHSrv.exe, version: 1.0.0.27, time stamp: 0x52278080
Faulting module name: ntdll.dll, version: 6.3.9600.17668, time stamp: 0x54c850f5
Exception code: 0xc0000374
Fault offset: 0x00000000000f12a0
Faulting process id: 0x178
Faulting application start time: 0xTPCHSrv.exe0
Faulting application path: TPCHSrv.exe1
Faulting module path: TPCHSrv.exe2
Report Id: TPCHSrv.exe3
Faulting package full name: TPCHSrv.exe4
Faulting package-relative application ID: TPCHSrv.exe5

Error: (04/02/2015 01:00:54 PM) (Source: TechSmith Updater) (User: )
Description: Could not find file 'C:\ProgramData\TechSmith\Updater\Snagit 11-11.4.2.xml'.

System errors:
=============
Error: (04/06/2015 02:05:53 PM) (Source: DCOM) (User: STEVESLAPTOP)
Description: {45CC1698-D1CF-417B-BC32-80EB79E05EF1}

Error: (04/06/2015 02:03:58 PM) (Source: Service Control Manager) (User: )
Description: The TPCH Service service terminated unexpectedly.  It has done this 12 time(s).

Error: (04/04/2015 01:56:29 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalActivation{D63B10C5-BB46-4990-A94F-E40B9D520160}{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)UnavailableUnavailable

Error: (04/04/2015 01:47:51 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.

Error: (04/04/2015 01:46:40 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.

Error: (04/04/2015 01:46:40 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.

Error: (04/04/2015 01:46:40 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.

Error: (04/04/2015 01:46:34 PM) (Source: DCOM) (User: STEVESLAPTOP)
Description: {45CC1698-D1CF-417B-BC32-80EB79E05EF1}

Error: (04/04/2015 01:44:40 PM) (Source: Service Control Manager) (User: )
Description: The TPCH Service service terminated unexpectedly.  It has done this 11 time(s).

Error: (04/04/2015 01:44:25 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 43. The Windows SChannel error state is 252.

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2014-02-13 13:41:11.851
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume4\Windows\System32\drivers\usbaapl64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

 

=========================== Installed Programs ============================
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
AMD Accelerated Video Transcoding (Version: 12.10.100.30406 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{F8064D4F-7230-ADC3-CDF4-BB1DB59CBA78}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
AMD Fuel (Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 3.4.2.0 - AppEx Networks)
AMD VISION Engine Control Center (HKLM-x32\...\{8B1A559A-FB9D-42F5-A8A7-2F132CF28414}) (Version: 1.00.0000 - )
AMD VISION Engine Control Center (x32 Version: 2013.0406.703.10773 - Advanced Micro Devices, Inc.) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{0DF7096B-715A-4233-8633-C7A16ED6D616}) (Version: 3.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Bluetooth Filter Driver Package (HKLM\...\{026B819B-4D60-4C8B-892D-33A0D8666F60}) (Version: 2.0.0.8 - Qualcomm Atheros)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Atheros)
Bejeweled 3 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon Utilities Digital Photo Professional (HKLM-x32\...\Digital Photo Professional) (Version: 3.13.0.1 - Canon Inc.)
Canon Utilities EOS Sample Music (HKLM-x32\...\EOS Sample Music) (Version: 1.0.1.1 - Canon Inc.)
Canon Utilities EOS Utility (HKLM-x32\...\EOS Utility) (Version: 2.13.0.0 - Canon Inc.)
Canon Utilities ImageBrowser EX (HKLM-x32\...\ImageBrowser EX) (Version: 1.4.0.5 - Canon Inc.)
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.23.47 - Canon Inc.)
Canon Utilities Picture Style Editor (HKLM-x32\...\Picture Style Editor) (Version: 1.13.0.0 - Canon Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.0406.703.10773 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.1206.1602.28764 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.1206.1603.28764 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 5.04 - Piriform)
ChromecastApp (HKCU\...\{079ede36-133d-44b0-8053-c7c1fa8d2e0d}_is1) (Version: 1.5.1383.0 - Google Inc.)
Cisco WebEx Meetings (HKLM-x32\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
Citrix Authentication Manager (x32 Version: 5.1.0.62606 - Citrix Systems, Inc.) Hidden
Citrix online plug-in (HKLM-x32\...\CitrixOnlinePluginFull) (Version: 12.3.0.8 - Citrix Systems, Inc.)
Citrix online plug-in (PNA) (x32 Version: 12.3.0.8 - Citrix Systems, Inc.) Hidden
Citrix online plug-in (SSON) (x32 Version: 12.3.0.8 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HDX Flash Redirection) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver Inside (x32 Version: 4.1.0.56471 - Citrix Systems, Inc.) Hidden
Citrix Receiver Updater (x32 Version: 4.1.0.56461 - Citrix Systems, Inc.) Hidden
Citrix Receiver(Aero) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.64.51.51 - Conexant)
DTS Sound (HKLM-x32\...\{2DFA9084-CEB3-4A48-B9F7-9038FEF1B8F4}) (Version: 1.01.2700 - DTS, Inc.)
ESET NOD32 Antivirus (HKLM\...\{7F39EB28-B9B7-41B8-8564-DB33284A010D}) (Version: 8.0.304.0 - ESET, spol s r. o.)
ETDWare PS/2_SMBus-X64 11.8.4.4_WHQL (HKLM\...\Elantech) (Version: 11.8.4.4 - ELAN Microelectronic Corp.)
Evernote v. 4.5.7 (HKLM-x32\...\{0BE73D3C-B5AF-11E1-933A-984BE15F174E}) (Version: 4.5.7.7146 - Evernote Corp.)
Full Tilt Poker (HKLM-x32\...\{D4C9692E-4EFA-4DA0-8B7F-9439466D9E31}) (Version: 4.65.0.WIN.FullTilt.COM - )
Genesys Logic USB2.0 Card Reader (HKLM-x32\...\{959B7F35-2819-40C5-A0CD-3C53B5FCC935}) (Version: 4.3.0.3 - Genesys Logic)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.68 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
IATA Dangerous Goods Regulations 2013 (HKLM-x32\...\{F35A0C0B-A341-4686-9C38-96916FE9D23D}) (Version: 54.0.0 - IATA Products)
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
Intel AppUp® center (HKLM-x32\...\Intel AppUp® center 41504) (Version: 45251 - Intel)
iTunes (HKLM\...\{D227565A-0033-40AD-89BA-653A205CDC11}) (Version: 12.1.1.4 - Apple Inc.)
Malwarebytes Anti-Malware version 2.1.4.1018 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.4.1018 - Malwarebytes Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access database engine 2007 (English) (HKLM-x32\...\{90120000-00D1-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
MWSnap 3 (HKLM-x32\...\MWSnap 3) (Version: 3.0.0.74 - Mirek Wojtowicz)
MyHarmony (HKCU\...\036a0e4fc6a247ec) (Version: 1.0.1.241 - Logitech)
OEM Application Profile (HKLM-x32\...\{C89A97B6-F991-EBB5-77B7-927BCF420EBE}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
Online Games Manager v1.30 (HKLM-x32\...\Online Games Manager) (Version: 1.30.14 - Real Networks, Inc.)
Online Plug-in (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
PokerStars (HKLM-x32\...\PokerStars) (Version:  - PokerStars)
Qualcomm Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.13 - Qualcomm Atheros Communications Inc.)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Self-service Plug-in (x32 Version: 4.1.0.41738 - Citrix Systems, Inc.) Hidden
Snagit 11 (HKLM-x32\...\{1FB78CB6-F4EA-474F-8B0B-100EFACF3558}) (Version: 11.4.0 - TechSmith Corporation)
Super TextTwist (HKLM-x32\...\a3a8620147338a0ddf8feff1bab7bfe9) (Version:  - GameHouse)
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 2.0.15.4 - Toshiba Corporation)
TOSHIBA Desktop Assist (HKLM\...\{95CCACF0-010D-45F0-82BF-858643D8BC02}) (Version: 1.01.02.6405 - Toshiba Corporation)
TOSHIBA Display Utility (HKLM\...\{B6619F14-F766-4000-BC8A-522D4CC4E44F}) (Version: 1.0.4.5 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{5944B9D4-3C2A-48DE-931E-26B31714A2F7}) (Version: 2.0.4.6405 - Toshiba Corporation)
TOSHIBA Function Key (HKLM\...\{16562A90-71BC-41A0-B890-D91B0C267120}) (Version: 1.00.6630.6403 - Toshiba Corporation)
TOSHIBA HDD Accelerator (HKLM\...\{DB4D9937-0B14-4EF1-BF9A-BB7E3B9DCB04}) (Version: 2.2.0000 - Toshiba Corporation)
TOSHIBA Password Utility (HKLM-x32\...\InstallShield_{26BB68BB-CF93-4A12-BC6D-A3B6F53AC8D9}) (Version: 4.0.5.0 - Toshiba Corporation)
TOSHIBA Password Utility (Version: 4.0.5.0 - Toshiba Corporation) Hidden
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.9.09.6400 - Toshiba Corporation)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.0.01.55004008 - Toshiba Corporation)
TOSHIBA Resolution+ Plug-in for Windows Media Player (HKLM-x32\...\{6CB76C9D-80C2-4CB3-A4CD-D96B239E3F94}) (Version: 1.2.6.0 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{FBFCEEA5-96EA-4C8E-9262-43CBBEBAE413}) (Version: 2.6.8 - Toshiba Corporation)
TOSHIBA Split Screen Utility (HKLM\...\{E3DFC568-B11C-48B5-8533-660D8813A868}) (Version: 1.2.2.0 - Toshiba Corporation)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0020 - Toshiba Corporation)
TOSHIBA System Settings (HKLM-x32\...\{05A55927-DB9B-4E26-BA44-828EBFF829F0}) (Version: 1.00.0007.32003 - Toshiba Corporation)
TOSHIBA VIDEO PLAYER (HKLM\...\{FF07604E-C860-40E9-A230-E37FA41F103A}) (Version: 5.3.5.59 - Toshiba Corporation)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2920794) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{BB006B39-9FD7-4DD5-942E-CDF1BBD718DB}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2956104) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{A8AEAD3C-C39C-47DA-A9B3-7F8C895B9E6A}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.3.0 - WildTangent)
WildTangent Games App (Toshiba Games) (x32 Version: 4.0.10.25 - WildTangent) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 11459.26 MB
Available physical RAM: 8595.78 MB
Total Pagefile: 13187.26 MB
Available Pagefile: 9856.87 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.1 MB

========================= Partitions: =====================================

1 Drive c: (TI80145100B) (Fixed) (Total:917.67 GB) (Free:667.08 GB) NTFS

========================= Users: ========================================

User accounts for \\STEVESLAPTOP

Administrator            Guest                    steve                   

========================= Restore Points ==================================

11-03-2015 07:50:42 Windows Update
20-03-2015 06:07:20 Scheduled Checkpoint
25-03-2015 04:07:29 Windows Update
29-03-2015 14:53:00 Restore Operation

**** End of log ****

 

Malwarebytes Report 

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 2015-04-06
Scan Time: 2:19:07 PM
Logfile: MB Scan Log.txt
Administrator: Yes

Version: 2.01.4.1018
Malware Database: v2015.04.06.09
Rootkit Database: v2015.03.31.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: steve

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 359970
Time Elapsed: 12 min, 27 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)



#4 Broni

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Posted 06 April 2015 - 08:02 PM

Go on...


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Stan685

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Posted 07 April 2015 - 07:15 AM

I don't understand? Have I missed something?



#6 Broni

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Posted 07 April 2015 - 06:28 PM

Yes. Re-read my original instructions.


My Website

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#7 DriverSupport

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Posted 08 April 2015 - 08:08 AM

Stan685,

 

I work for Driver Support as a Support Specialist among various other tasks.  After reading your issue I thought it would be best to reply to let you know we are listening to our customers and that we are here to help you as well. 

 

In order for me to view your account with Driver Support I will need to know your email address to be able to go into detail about the 7 out of date drivers (you can feel free to email us support@driversupport.com or call 512-373-3518 Office Hours: 8AM - 4:30PM Central).  In the meantime, I can tell you that even though your laptop is not that old, manufacturers constantly publish updates to their drivers as more bugs/issues/features arise with their hardware devices.  We have an extensive data base of drivers and our cloud driver matching technology is extremely accurate. 

 

I realize that if you Google “Driver Support” you may see negative websites attached to our brand name, however I can tell you with confidence that our software is clean and has no malware or viruses. There are a few questionable websites that claim we are a virus but in reality they are just using our brand maliciously to push their own software and in most cases, even if you download their product it does not say our software has any issues.

 

We are a Microsoft Partner; Gold Application Development. We follow all of Microsoft’s strict software quality standards.  We have Truste’s Trusted Download certification which assures our customers that we honor their privacy while adhering to strict application behavior standards.  We are also validated on Google, Mcafee, and Symantec via their websafe standards. You can see much more detail here on our Driver Support Software Principles page.  This page has links to all the verifications you may need.

http://www.driversupport.com/home/softwareprinciples

 

Also, you may view registered paying customers reviews via TrustPilot, a 3rd party review website, which we currently hold 8.8 out of 10 with over 300 reviews.  https://www.trustpilot.com/review/driversupport.com

 

I have asked our programming department to determine if something has caused you to continue seeing 'Driver Support has stopped working' when you uninstall the software.  You may view our KB Article about the CD/DVD drive - many users have corrected your problem by following the steps here:  http://na10.salesforce.com/_ui/selfservice/pkb/PublicKnowledgeSolution/d?orgId=00DA0000000IfrC&lang=1&id=501A0000000LaBb&retURL=%2Fsol%2Fpublic%2Fsolutionbrowser.jsp%3Fsearch%3Dcd%26cid%3D000000000000000%26orgId%3D00DA0000000IfrC%26lang%3D1%26t%3D4&ps=1

 

 

Thank you,

Kyle



#8 Stan685

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Posted 08 April 2015 - 09:18 AM

Thank you Kyle for taking the time to explain this all to me. It was never my intention to disparage the Driver Support product and I hope you can understand my reasons for seeking help. It’s unfortunate that in this day and age, downloading from the Internet has become something akin to walking through a minefield. We are constantly being reminded about the ever growing criminal element, plaguing the Internet with their more and more inventive ways to gain access to your private and confidential information. I have read the articles you provided links and I will be in touch. Once again thanks.



#9 Stan685

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Posted 08 April 2015 - 09:30 AM

Thank you Broni, for you reply and I apologize for not completely supplying all the information you requested, in the future I will print it off, that way I can better follow the instructions. In light of the post from a fellow member, Kyle I think I will leave the matter at that. Again, thank you for your offer to help.



#10 Broni

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Posted 08 April 2015 - 09:59 AM

I suggest you disregard DriverSupport reply, which I'll report to our mods.

WOT rates DriverSupport in red: https://www.mywot.com/en/scorecard/driversupport.com?utm_source=addon&utm_content=popup-donuts


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 DriverSupport

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Posted 08 April 2015 - 10:35 AM

Broni,

 

All we're trying to do is be proactive and help our customers in every way that we can.  Wouldn't you prefer an environment where the software vendor who is trying to do right by the consumer can come and reply to help as much as possible?  We are just trying to support our product the best we know how, if there is a better way of doing this, please send me a direct message.  Nothing we said above is trying to be misleading and we try to be very public with all of our information.  We give the user every option to try and resolve the problem they experienced with our product.  However, we do acknowledge that select customers out of our many thousands may not like or want our software.  It is near impossible to make everyone happy but we will continue to try our best to provide a great product and service.  In this case, I just saw a user who I thought would appreciate direct help from Driver Support.

 

In response to the WOT, you can see we have also replied to every negative comment a user has posted.  On WOT, you are looking at 6 or so users who are frustrated, not a very widespread review of our product.  Hardly enough user reviews to use that as your source to negate our software.  Every day I run our software against VirusTotal's analyzation (a website that will check every major AV company) and submit our builds to the major AV players to verify that it is a trustworthy product.


Edited by DriverSupport, 08 April 2015 - 10:37 AM.


#12 Queen-Evie

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Posted 08 April 2015 - 12:14 PM

Thank you Kyle for taking the time to explain this all to me.

I have read the articles you provided links and I will be in touch. Once again thanks.


Thank you Broni, for you reply and I apologize for not completely supplying all the information you requested, in the future I will print it off, that way I can better follow the instructions. In light of the post from a fellow member, Kyle I think I will leave the matter at that. Again, thank you for your offer to help.


Do we take this as meaning you do not want to finish the process with Broni?

Edited by Queen-Evie, 08 April 2015 - 12:19 PM.


#13 Stan685

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Posted 08 April 2015 - 06:14 PM

The missing report:

 

Rkill 2.7.0 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2015 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 04/08/2015 05:09:27 PM in x64 mode.
Windows Version: Windows 8.1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 04/08/2015 05:10:41 PM
Execution time: 0 hours(s), 1 minute(s), and 13 seconds(s)



#14 Broni

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Posted 08 April 2015 - 06:25 PM

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Download Sophos Free Virus Removal Tool and save it to your desktop.
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#15 Stan685

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Posted 09 April 2015 - 09:40 PM

# AdwCleaner v4.201 - Logfile created 09/04/2015 at 07:57:21
# Updated 08/04/2015 by Xplode
# Database : 2015-04-08.1 [Server]
# Operating system : Windows 8.1 (x64)
# Username : steve - STEVESLAPTOP
# Running from : C:\Users\steve\AppData\Local\Microsoft\Windows\INetCache\IE\G0HDHCFE\adwcleaner_4.201.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\Program Files (x86)\Driver Support
Folder Found : C:\Program Files (x86)\DriverToolkit
Folder Found : C:\ProgramData\Driver Support
Folder Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DriverToolkit
Folder Found : C:\ProgramData\PC Drivers HeadQuarters
Folder Found : C:\ProgramData\Trymedia
Folder Found : C:\Users\steve\AppData\Local\DriverToolkit
Folder Found : C:\Users\steve\AppData\Local\PC_Drivers_Headquarters

***** [ Scheduled tasks ] *****

Task Found : Driver Support-RTMRules
Task Found : Driver Support-RTMScan
Task Found : Driver Support-RTMUpdater

***** [ Shortcuts ] *****

Shortcut Infected : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AMD Feature Mananger.lnk

***** [ Registry ] *****

Data Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - *.local
Key Found : HKCU\Software\DriverSupport
Key Found : [x64] HKCU\Software\DriverSupport
Key Found : HKLM\SOFTWARE\Trymedia Systems

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17416


-\\ Google Chrome v42.0.2311.82

[C:\Users\steve\AppData\Local\Google\Chrome\User Data\Default\Web data] - Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

*************************

AdwCleaner[R0].txt - [1686 bytes] - [09/04/2015 07:57:21]




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.5.3 (04.07.2015:1)
OS: Windows 8.1 x64
Ran by steve on 2015-04-09 at 8:07:30.57
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] C:\WINDOWS\prefetch\DRIVERSUPPORT.EXE-8535B0A5.pf



~~~ Folders



~~~ Chrome

Successfully deleted: [Folder] C:\Users\steve\appdata\local\Google\Chrome\User Data\Default\Extensions\gkojfkhlekighikafcpjkiklfbnlmeio



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 2015-04-09 at 8:11:20.66
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Sophos Free Virus Removal Tool - No threats Found




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