I was uploading my sons basketball video to Hudl services the other night on my daughters laptop and I believe the battery went dead or someone shut the lid without closing out. Now it wont boot up even in safe mode. I get a black screen with a mouse cursor. I am in no way a computer kind of person but i read a post from someone that had a similar problem on Bing and he said he got the fix here. He downloaded FRST64 and than Microsoft defender offline as well. I have no clue how to do this to a computer that cant boot up. The laptop is an ASUS and i am actually typing on it currently due to if having a splashtop operating system as well. This computer contains some photos and videos that i really want to save without resetting windows and all of that. Does anyone have a clue how i burn these discs and better yet run them on a laptop that technically start up. Sorry for sounding dumb but I am in a huge bind. Thanks.