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CHKDSK running for 12 hours now....


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16 replies to this topic

#1 Caravelle

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Posted 03 April 2015 - 10:10 AM

I have an old XP laptop which used to work pretty well, but became "spare" after a shuffle-round of the family's computing assets, and something better became available.

 

Now I have a need for a simple machine to collect data from a radio via USB cable, it won't be connected to the net or even my LAN in any way so it doesn't need all the usual security, and  the fact that XP is no longer supported is not an issue.  The machine (if working) and XP have all that's needed to just get on with the job.

 

The problem is that just before I stopped using it, it used to take a long time to start, doubtless for all the usual reasons explained in many posts here, and I am working my way through fixing this.  The issue that I am stuck with right now is that System Mechanic scheduled a disk check on the next start up, I started up some 17 hours ago and DSKCHK is still running - v  e  r  y    s  l  o  w  l  y.

 

We are up to 47% of the free space check.    Surely at this point, there is very little in the way of rogue software running that could cause slow operation ?   Is it possible there is a hardware problem and if so, what ?   It was running reasonably well up to the point when I closed it down and restarted.

 

I shall let it run and see what happens, but am rapidly coming to the conclusion that the machine is heading for the recycling tip.

 

Caravelle



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#2 hamluis

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Posted 03 April 2015 - 10:25 AM

Well...IMO, you already have 2 strikes :).

 

1.  You have System Mechanic installed on your system.

 

2.  You presented your situation here...after (not before) doing the chkdsk.

 

I can't think of much you can do, at this point.  There is no way to cancel the chkdsk that I know of...and, if your hard drive is failing, running the chkdsk command is NOT what you should have done.  The right sequence of action would have been to first move any valued data files from the hard drive...then run a reliable hard drive diagnostic to assess the functional status of the hard drive.

 

Chkdsk is not a hard drive diagnostic...it's a file system tool that only concerns itself with the partition on which it is run.

 

At this point, there is little I can suggest, other than to wait for scan completion...then attempt the steps I proposed as what should have been done.

 

Louis



#3 Caravelle

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Posted 03 April 2015 - 12:02 PM

Thanks, but...

 

I did everything in the right order.   I moved all my data off the laptop years ago, for use on its replacement.  Before chkdsk started running I did not have a situation that required me to look here for an answer.  I have successfully managed to clear all the rubbish off older machines before, sometimes even using System Mechanic to help, and did not think there would be any problem this time.

 

I know Chkdsk is not a HDD diagnostic tool, but checks files.   I didn't start it, System Mechanic did, doubtless in order to have the filing system checked.   I did not know that there was any likelihood of a problem with the hard drive, so had no reason to run a HDD diagnostic program.

 

My question was: "Is it possible there is a hardware problem and if so, what ?".  It only arose after chkdsk took so long to run.  If I read you right you are suggesting that there may be a hard disk problem, so I shall try diagnostics.  It's a Seagate drive so I'll use this http://www.seagate.com/gb/en/support/downloads/item/seatools-win-master/ and hope you approve of my choice.

 

Chkdsk did finally run to completion.  The laptop works, though is still slower than it should be (it may speed up when I uninstall System Mechanic as I had planned to do  all along).  After uninstalling a couple more unwanted programs I restarted it, and chkdsk started itself up again, unwanted.   This time it completed within 5 minutes !  Whatever the problem is, it appears to be fairly random.

 

Thanks again

 

Caravelle



#4 hamluis

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Posted 03 April 2015 - 02:48 PM

Did you remove System Mechanic?

 

If so...please do the following, as directed.

 

1.  Allow SeaTools for Windows to run the long test, do NOT attempt anything other than the long diagnostic.  Let us know (pass/fail) the results.

 

2.  If the drive passes...run the chkdsk /r command.  Follow that with running the sfc /scannow command.

 

Chkdsk /r command:  Start/Run...type chkdsk /r, hit Enter.  Type Y in new screen, hit Enter.  Reboot the system, the command will run and boot into Windows when complete

 

Sfc /scannow:  Start/Run...type sfc /scannow,hit Enter.

 

Then...please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis


Edited by hamluis, 03 April 2015 - 02:51 PM.


#5 Caravelle

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Posted 04 April 2015 - 06:20 AM

Many thanks, hamluis.   This is just an interim report, because SeaTools has not completed yet.  The laptop, which had been running for over two days continuously (on PSU as the battery refuses to charge)  was running the long SeaTools scan yesterday evening (UK time) when it suddenly died.  Pressing the on switch did absolutely nothing and I thought maybe it had just finally moved on to the great electronic scrapyard in the sky.  However, I gave it another go this morning and it started normally (oddly - shouldn't I have got the usual "Windows failed to shut down properly" message ?), so once again SeaTools is churning away.   I am still thinking (as per my original question) that maybe there is a hardware fault causing the slow running - maybe something is overheating ?   The machine didn't feel any hotter than usual when it shut down, but my instinct is that a thermal cutout operated, and now whatever it was has cooled down a bit we are back to what passes as normal.

 

SeaTools estimated a 2:13 hours running time, but actually the countdown timer seems to be taking about 10 minutes to go down by one minute...   Much patience is required, and I can't promise that SeaTools will complete without another breakdown.

 

Thanks again

 

Caravelle



#6 Caravelle

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Posted 05 April 2015 - 07:18 AM

Another interim report.  When I came downstairs this morning, SeaTools had completed the long test and reported a pass.

 

I started chkdsk /r by the usual XP method of typing cmd in the run box, then chkdsk /r and ENTER, waited until it eventually responded offering to set up a check on next restart and restarted.  Chkdsk started, but was still on 0% of the first test when the laptop switched itself off again.  This time around it responded to the on switch immediately, chkdsk started again and it is now up to 34% of the first test and I am back to where I was when I started this thread - waiting for chkdsk to complete.  

 

Caravelle



#7 Caravelle

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Posted 06 April 2015 - 09:31 AM

Next report.  Chkdsk finished in the middle of the night and I came downstairs to find that Windows had opened.   So if there were any messages from CHKDSK I missed them.
 
I ran sfc /scannow.  This resulted in "Files that are required for Windows to run properly must be copied to the dll cache - insert your Windows XP Professional Service Pack 3 CD now".  As I don't have such a CD I can't.  If I click "More info" it says that I have inserted the wrong CD (obviously not true) or the drive isn't working.    Don't you just love Windows ?  When I cancel, it continues the scan, telling me I might have to insert the CD I don't have later.  This happened four or five times, some of the messages referring to CD2.   At the end of this processs... nothing. sfc just stopped running and that was it.
 
Whatever the faulty or missing files are, I guess might find them on another (working) XP laptop that we have.  
 
The Minitools result.txt follows:
 
MiniToolBox by Farbar  Version: 09-03-2015
Ran by Michael (administrator) on 06-04-2015 at 14:56:13
Running from "C:\Documents and Settings\Michael\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Model: Aspire 5630 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (04/03/2015 06:14:30 PM) (Source: MsiInstaller) (User: M-ACER)
Description: Product: Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 -- Error 1704.An installation for Sony Ericsson PC Suite is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?
 
Error: (04/03/2015 03:09:51 PM) (Source: Application Hang) (User: )
Description: Hanging application msiexec.exe, version 3.1.4001.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
 
Error: (04/02/2015 07:29:11 PM) (Source: MsiInstaller) (User: M-ACER)
Description: Product: AVG PC TuneUp 2015 (en-GB) -- Error 1704. An installation for Sony Ericsson PC Suite is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?
 
Error: (01/23/2015 05:20:32 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (01/23/2015 05:20:32 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (01/23/2015 04:46:14 PM) (Source: .NET Runtime 2.0 Error Reporting) (User: )
Description: EventType clr20r3, P1 activedisplay.exe, P2 1.64.5.1, P3 52a61555, P4 activedisplay, P5 1.64.5.1, P6 52a61555, P7 7b, P8 c6, P9 clr20r30, P10 clr20r31.
 
Error: (01/23/2015 04:42:07 PM) (Source: .NET Runtime 2.0 Error Reporting) (User: )
Description: EventType clr20r3, P1 activedisplay.exe, P2 1.64.5.1, P3 52a61555, P4 activedisplay, P5 1.64.5.1, P6 52a61555, P7 7b, P8 c6, P9 clr20r30, P10 clr20r31.
 
Error: (01/23/2015 04:39:26 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (01/23/2015 04:39:26 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (01/23/2015 03:56:36 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
 
System errors:
=============
Error: (04/06/2015 07:23:28 AM) (Source: 0) (User: )
Description: MSHOME         :1d192.168.0.10192.168.0.3
 
Error: (04/06/2015 07:23:03 AM) (Source: Dhcp) (User: )
Description: Your computer was not assigned an address from the network (by the DHCP
Server) for the Network Card with network address 0018DE456CF6.  The following error
occurred: 
%%1223.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.
 
Error: (04/06/2015 04:33:34 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{03FCB6F5-C385-4BC9-8BBE-FCDAD1512C36}.
The backup browser is stopping.
 
Error: (04/06/2015 04:30:54 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%3
 
Error: (04/05/2015 01:31:26 AM) (Source: Dhcp) (User: )
Description: Your computer was not assigned an address from the network (by the DHCP
Server) for the Network Card with network address 0018DE456CF6.  The following error
occurred: 
%%1223.
Your computer will continue to try and obtain an address on its own from
the network address (DHCP) server.
 
Error: (04/04/2015 09:17:01 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{03FCB6F5-C385-4BC9-8BBE-FCDAD1512C36}.
The backup browser is stopping.
 
Error: (04/04/2015 09:01:40 AM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%3
 
Error: (04/03/2015 11:43:02 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error: 
%%3
 
Error: (04/03/2015 10:02:13 PM) (Source: Service Control Manager) (User: )
Description: The AVG PC TuneUp Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (04/03/2015 04:25:56 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{03FCB6F5-C385-4BC9-8BBE-FCDAD1512C36}.
The backup browser is stopping.
 
 
Microsoft Office Sessions:
=========================
Error: (04/03/2015 06:14:30 PM) (Source: MsiInstaller)(User: M-ACER)
Description: Product: Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 -- Error 1704.An installation for Sony Ericsson PC Suite is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)
 
Error: (04/03/2015 03:09:51 PM) (Source: Application Hang)(User: )
Description: msiexec.exe3.1.4001.5512hungapp0.0.0.000000000
 
Error: (04/02/2015 07:29:11 PM) (Source: MsiInstaller)(User: M-ACER)
Description: Product: AVG PC TuneUp 2015 (en-GB) -- Error 1704. An installation for Sony Ericsson PC Suite is currently suspended.  You must undo the changes made by that installation to continue.  Do you want to undo those changes?(NULL)(NULL)(NULL)
 
Error: (01/23/2015 05:20:32 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (01/23/2015 05:20:32 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (01/23/2015 04:46:14 PM) (Source: .NET Runtime 2.0 Error Reporting)(User: )
Description: clr20r3activedisplay.exe1.64.5.152a61555activedisplay1.64.5.152a615557bc6system.invalidoperationexceptionNIL
 
Error: (01/23/2015 04:42:07 PM) (Source: .NET Runtime 2.0 Error Reporting)(User: )
Description: clr20r3activedisplay.exe1.64.5.152a61555activedisplay1.64.5.152a615557bc6system.invalidoperationexceptionNIL
 
Error: (01/23/2015 04:39:26 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (01/23/2015 04:39:26 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (01/23/2015 03:56:36 PM) (Source: .NET Runtime Optimization Service)(User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown
 
 
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Mirage Driver 1.1 (HKLM\...\Mirage Driver_is1) (Version: 1.1 - )
mMHouse (Version: 5.30.0000 - Intel Corporation) Hidden
Mozilla Embedded Browser version 2.0 (HKLM\...\Mozilla Embedded Browser_is1) (Version: 2.0.0.16 - NuSphere Corp.)
mPfMgr (Version: 5.30.0000 - Intel Corporation) Hidden
mProSafe (Version: 9.00.0000 - Intel) Hidden
MSXML 4.0 SP2 (KB927978) (HKLM\...\{37477865-A3F1-4772-AD43-AAFC6BCFF99F}) (Version: 4.20.9841.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6.0 Parser (KB933579) (HKLM\...\{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}) (Version: 6.10.1200.0 - Microsoft Corporation)
mWlsSafe (Version: 9.00.0000 - Intel) Hidden
mXML (Version: 5.30.0000 - Intel Corporation) Hidden
NTI CD & DVD-Maker (HKLM\...\InstallShield_{1577A05B-EE62-4BBC-9DB7-FE748FA44EC2}) (Version: 7 - NewTech Infosystems)
NTI CD & DVD-Maker (Version: 7 - NewTech Infosystems) Hidden
NuSphere PhpED version 5.6 (HKLM\...\NuSphere PhpED_is1) (Version: 5.6 - NuSphere Corp.)
Paragon Partition Manager™ 11 Free Edition (HKLM\...\{45F4941E-5E77-11DF-A71D-005056C00008}) (Version: 90.00.0003 - Paragon Software)
PC Wizard 2007 ORCA Logic Edition.1.73 (HKLM\...\PC Wizard 2007_is1) (Version:  - Laurent KUTIL & Franck DELATTRE)
Php Documentor version 1.4.2 for NuSphere PhpED (HKLM\...\PHP Documentor_is1) (Version: 5.6 - NuSphere Corp.)
php-4.4.8 for NuSphere PhpED (HKLM\...\PHP_is1) (Version: 5.6 - NuSphere Corp.)
php-5.2.6 for NuSphere PhpED (HKLM\...\PHP5_is1) (Version: 5.6 - NuSphere Corp.)
PrintFolders 2.31 (HKLM\...\{624EA87E-9946-4DFF-8A3F-9C8346A185D3}) (Version: 2.31 - Stratopoint Software)
QuickTime (HKLM\...\QuickTime) (Version:  - )
Read in Microsoft Reader Add-in for Microsoft Word (HKLM\...\{84F1DAC1-E1BF-4A21-9D2B-DD3E12686A2C}) (Version: 1.1.3.1206 - Microsoft Corporation)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 5.10.0.5273 - Realtek Semiconductor Corp.)
SBS-1 Firmware Upgrader (HKLM\...\{98B76ECC-1B34-4AD0-8D13-DFC23EF31350}) (Version: 1.0.0.301 - Kinetic Avionic Products Ltd)
SeaTools for Windows (HKLM\...\SeaTools for Windows) (Version:  - Seagate Technology)
SocketWrench 3.6 Freeware Edition (HKLM\...\{43DDD3EE-2E52-439D-9E36-D74FC3ED72EB}) (Version:  - )
Software Version Updater (HKLM\...\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96}) (Version: 1.1.4.2 - )
Sonic Encoders (HKLM\...\{9941F0AA-B903-4AF4-A055-83A9815CC011}) (Version: 1.00 - Sonic Solutions)
SQLite Expert Personal 3.5.76 (HKLM\...\SQLite Expert Personal 3_is1) (Version:  - Bogdan Ureche)
Start-Q v1.2 (HKLM\...\{7B6060AF-A09C-402D-89E2-96BCF60F5763}_is1) (Version:  - Duriosoft)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 8.2.19.0 - Synaptics)
TextPad 4.7 (HKLM\...\{B510A987-487E-4C66-9F4F-D386AC275715}) (Version: 4.7.2 - Helios)
Update 4.0.3 for Microsoft .NET Framework 4 Client Profile (KB2600211) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600211) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB971930) (HKLM\...\KB971930-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976749) (HKLM\...\KB976749-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB980182) (HKLM\...\KB980182-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676-v2) (HKLM\...\KB2616676-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0 - DivX, Inc) Hidden
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray (HKLM\...\KB952011) (Version: 1.0 - Microsoft Corporation)
Windows Imaging Component (HKLM\...\WIC) (Version: 3.0.0.0 - Microsoft Corporation)
Windows Internet Explorer 7 (Version: 20061107.210142 - Microsoft Corporation) Hidden
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Media Player 11 (Version:  - Microsoft Corporation) Hidden
Windows Presentation Foundation (Version: 3.0.6920.0 - Microsoft Corporation) Hidden
Windows XP Media Center Edition 2005 KB2619340 (HKLM\...\KB2619340) (Version:  - Microsoft Corporation)
Windows XP Media Center Edition 2005 KB2628259 (HKLM\...\KB2628259) (Version:  - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
WinZip (HKLM\...\WinZip) (Version:  9.0 SR-1 (6224) - WinZip Computing, Inc.)
Wireless Manager (HKLM\...\2B0D8F3C-18AD-4D8E-879A-74A867C5C3CB_is1) (Version:  - Affinegy Inc)
Wise Program Uninstaller 1.68 (HKLM\...\Wise Program Uninstaller_is1) (Version: 1.68 - WiseCleaner.com, Inc.)
XLSMini 1.00 for Delphi (HKLM\...\XLSMini 1.0_is1) (Version:  - Axolot Data)
XML Paper Specification Shared Components Pack 1.0 (Version:  - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 19%
Total physical RAM: 2038.04 MB
Available physical RAM: 1635.9 MB
Total Pagefile: 3409.22 MB
Available Pagefile: 3117.43 MB
Total Virtual: 2047.88 MB
Available Virtual: 1981.78 MB
 
========================= Partitions: =====================================
1 Drive c: (ACER) (Fixed) (Total:105.59 GB) (Free:65.02 GB) FAT32
2 Drive d: (ACERDATA) (Fixed) (Total:1.27 GB) (Free:1.27 GB) FAT32
4 Drive g: (ORANGE) (Removable) (Total:0.96 GB) (Free:0.55 GB) FAT
 
========================= Users: ========================================
User accounts for \\M-ACER
 
Administrator            ASPNET                   Guest                    
HelpAssistant            LogMeInRemoteUser        Michael                  
SUPPORT_388945a0         
  
**** End of log ****

And the Speccy snapshot is here: 
http://speccy.piriform.com/results/Dhp4apsaUlFAfVhVbhpO8PA
 
I hope there is a clue in there somewhere.
 
Thanks
 

Caravelle


Edited by hamluis, 06 April 2015 - 11:57 AM.


#8 hamluis

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Posted 06 April 2015 - 12:22 PM

Please...uninstall your Wise software.

 

AV reflects disabled status, never a good thing.

 

Java installed and out of date, not a good thing.

 

System seems to be missing various critical updates...no critical updates since Jan 2014 and there were some other than Malicious Software Tool.

 

AV, Java, critical updates...combine to reflect increased vulnerability for malware, IMO.

 

After uninstalling the Wise software...I would run the chkdsk /r command.  Start/Run...type chkdsk /r and hit Enter.  Type Y in new screen, hit Enter.  Reboot the system, the command will execute before booting into Windows.

 

After chkdsk /r completes...I would run the sfc /scannow command.  Start/Run...type sfc /scannow, hit Enter.

 

Louis

 

In spite of your assertion about not needing to be concerned about malware...I would go to Windows Update after all of the above...and install all critical updates for XP.


Edited by hamluis, 06 April 2015 - 12:24 PM.


#9 Caravelle

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Posted 06 April 2015 - 02:12 PM

Please...uninstall your Wise software.

 

 

I only installed it recently, as I was having trouble uninstalling AVG.  ie it was installed after this trouble started.

 

AV reflects disabled status, never a good thing.

 

 

AV is supposed to be uninstalled, not just disabled.  As I explained in the first post, the plan is not to have the laptop connected to the net at all.  Everything I have installed on it recently to help with th clearout process has been downloaded on a protected Vista machine and moved across on a USB stick.  Of course it had to be connected briefly to make your online speccy snapshot.

 

The laptop has been in store for some time, as also explained earlier.  I think I fired it up a couple of times just to see if it still worked, it would have installed what updates it could, which considering that it runs very slowly and the wi-fi is iffy, and there's this possible hardware fault to boot and MS updates take such an age to download and install, I think it would have been a major achievement if it had succeeded.  

 

The purpose of the present exercise is to get rid of everything it does not need to do the job I want it to do, but if there is a hardware fault it's not worth it and I'm wasting my time.

 

Java installed and out of date, not a good thing.

 

 

Java was installed as it is required for the Basic4Android program which relies on it, and both can be uninstalled.

 

I am trying to get the machine down to the few programs it needs to do the job planned for it.

 

After uninstalling the Wise software...I would run the chkdsk /r command.  Start/Run...type chkdsk /r and hit Enter.  Type Y in new screen, hit Enter.  Reboot the system, the command will execute before booting into Windows.

 

OK, I've started that.  Are you expecting something different to happen this time ?  The missing Windows files are still missing, after all.

 

One more thing, when the laptop starts up the Windows sound effect sounds scratchy, like the sound is being constantly interrupted.  Is that a clue to anything ?

 

Thanks, but it would really help if you would tell me what path you are leading me down blindfold.

 

Caravelle



#10 hamluis

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Posted 06 April 2015 - 03:36 PM

IMO...you seemingly have missing or damaged Windows files...as well as possible corruption of data files or other file problems.

 

The two commands suggested will attempt to overcome such.

 

Since you say that you are trying to take the system down to essential programs...I suggest you review the list you reflect as installed...and uninstall all that are not essential.

 

You have a system that was put together 8 years ago...a system with a minimal amount of RAM installed, IMO.  If you want it to do more or be more efficient...I suggest adding 2GB of RAM.  8GB is the listed max, XP only will support 4GB max.

 

Keeping programs like System Mechanic and Wise "anything" off the system will help minimize your system problems.

 

Louis



#11 Caravelle

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Posted 06 April 2015 - 06:21 PM

Thank you, but I was already trying to uninstall anything I don't regard as essential, and since I could not get Control Panel to do this successfully in some cases, I tried the Wise uninstaller.  What else do you suggest ?  

 

I know how old the laptop is, and know for a fact that it will only take 2 gig of memory, and it has 2 gig.  I upgraded it myself from 1 gig.  I have checked the memory guide at the Crucial site and it confirms this - I am sure they would be happy to find a way to sell me more memory if they could.    What I need it to do, I know it can do, because it used to do much more CPU and memory intensive tasks, like video editing, and the task I want it to do is really quite simple - I used to have a similar thing running on a Win 3.1 IBM ThinkPad 20-odd years ago.  So I don't want the laptop to do more, or be more efficient than it was when it was new, I just want it to run reliably with a reasonable start-up and close-down time.  If only the commercial programs concerned would run on Linux I'd get rid of Win XP altogether.

 

The earlier sfc /scannow effort said that I have Windows files missing.  I really doubt that it is going to say anything different next time, as all I will have done since the last time is uninstalled anything "Wise" and run chkdsk yet again.   How feasible is it that we can find out exactly what these files are, and replace them ?   I'm not being awkward, but it seems to me that unless we can do that, then we're playing a losing game.

 

Chkdsk is up to 50% of the first test, and just as slow as when I first posted.  It won't finish for many hours yet.

 

Caravelle



#12 hamluis

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Posted 06 April 2015 - 08:26 PM

I can't suggest any more than I have.

 

Exactly what is the model of this system?  I looked up a system with your stated components and the memory guide I referenced indicated the max RAM figure I previously stated.

 

The sfc /scannow command is the tool for use in replacing damaged/missing system files.

 

Louis



#13 Caravelle

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Posted 07 April 2015 - 12:46 PM

Exactly what is the model of this system?

 

"Model: Aspire 5630 Manufacturer: Acer".  Apologies, I have rechecked the Crucial site and must have misread it.  I have had too many late nights and early mornings waiting for something to happen on this machine.  4 GB is the absolute max, in 2 slots. http://uk.crucial.com/gbr/en/compatible-upgrade-for/Acer/aspire-5630,  I think this one initially went from 512KB to 1 GB, then later had another 1 GB added, but it's hard to remember, as all the family got Acer laptops around the same time, two of which survive and one still in daily use, and I can't exactly remember the details.   Further info about the Aspire 5630 can be found here http://www.bixnet.com/acas56sp1.html and here http://www.miniputer.com/Acer/Aspire_5630.html.  But in any case, to upgrade to 4GB from 2GB would be a pointless expense, requiring the purchase of a pair of 2 Meg modules.  

 

Chkdsk has finished finally, and as it was during daytime and I happened to be near it, I managed to capture the report with a camera: the jpg is here:

http://www.avphotosonline.org.uk/Misc/Chkdsk.jpg. (the site is my own domain)  The essence is, still no problems with the file system, but 36128 KB in bad sectors.

 

sfc /scannow ran exactly the same as before.  It still wants me to insert disks I don't have, without telling me what files it thinks need fixing.   I understand that sfc produces a log in Win 7 (from a post I saw in another forum) but I can't find any such thing on this XP machine.

 

What next ?  I'm still in the dark.

 

Caravelle



#14 hamluis

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Posted 07 April 2015 - 02:14 PM

It's perfectly normal for sfc /scannow to request a Windows install disk...but it can be run without one.

 

See Answer at http://answers.microsoft.com/en-us/windows/forum/windows_xp-system/need-windows-xp-service-pack-3-cd-to-run-sfc-scan/2d07a040-46cd-486f-b073-b7af7bc706c8 .

 

The fact that you have bad sectors on your partition (bad sectors only have meaning if they are part of a partition...since it's only when a partition is created that the drive has any usefulness at all)...well, that's not a good thing.  You can initiate a new topic in the Internal Hardware forum and someone with more knowledge than I will look at the hard drive SMART data reflected by Speccy...and offer courses of action.

 

Louis



#15 Caravelle

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Posted 08 April 2015 - 02:26 PM

Thank you for your help.  The conclusion is that the answer to my original question is "yes".

 

Regarding sfc I went to the URL you gave.  The top message includes "If you have hung around this forum long enough, you will see a number of well-meaning people ... suggest that users run SFC. But it's almost always the wrong advice. Even if a person can figure out how to jump through all the hoops to make it work, it probably won't solve the problem the user is having."  

 

IMO, whatever caused the bad disk sectors is likely to happen again, possibly not for 10 years, but maybe in the next ten minutes.  That is not what I want for a machine that is supposed to be collecting data.  Even if I invested in a new HDD there is little point in transferring a faulty O/S to it.   

 

Frankly, in the time I have spent sorting the machine out so far, I could have earned enough money to buy a working 2nd-hand laptop with an O/S that it is still supported - or even a cheap new Windows tablet would do the job.  As a friend of mine in Cincinnati used to say to her misbehaving children "I've had more than enough and enough is too much !" - the machine will be junked.    

 

Caravelle






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