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Tough Virus/Malware


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#1 KCMCR

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Posted 03 April 2015 - 09:57 AM

Recently I've been tackling this unknown entity which is blocking me from updating antimalware and antivirus software.

I'm no stranger to this stuff and I've tried almost everything to find and eradicate this little menace.

I've used a clean computer to download and install (updated) software to a USB drive, which has then been used to run said programs on the infected computer.

I have tried Malwarebytes, SpyBot, AVG, SuperAntiSpyware, Windows Defender/Malware Removal Tool and yet nothing has solved this problem. I even used RKill to temporarily disable the malware before trying to access updates.

A few malware files (mainly Trojans) have been identified and deleted. However I am still unable to update Avast and Comodo Firewall which was the primary line of defence before this little pest came about.

I believe that the virus has been present for at least a few weeks, I am only using this laptop to complete university work and it is originally my mothers laptop (who doesn't care to update and scan regularly).

I've tried safemode scans, avast boot scan, safemode with networking (to try and update software, this failed).

The malware is preventing me from accessing computer security sites such as Microsoft, Malwarebytes and Avast. It is blocking this over 3 browsers, Chrome, Firefox and Explorer.

To be honest I'm just getting frustrated with it now, even though it's an underlying problem, I would rather it be gone. Any professional help would be greatly appreciated.

Edited by Queen-Evie, 03 April 2015 - 10:04 AM.
moved from Windows 7 to the appropriate forum


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#2 buddy215

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Posted 03 April 2015 - 10:37 AM

You need to start a new topic in the malware removal forum. Once you have posted there DO NOT bump it. Wait for a response which could be

a few days.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”





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