I'm no stranger to this stuff and I've tried almost everything to find and eradicate this little menace.
I've used a clean computer to download and install (updated) software to a USB drive, which has then been used to run said programs on the infected computer.
I have tried Malwarebytes, SpyBot, AVG, SuperAntiSpyware, Windows Defender/Malware Removal Tool and yet nothing has solved this problem. I even used RKill to temporarily disable the malware before trying to access updates.
A few malware files (mainly Trojans) have been identified and deleted. However I am still unable to update Avast and Comodo Firewall which was the primary line of defence before this little pest came about.
I believe that the virus has been present for at least a few weeks, I am only using this laptop to complete university work and it is originally my mothers laptop (who doesn't care to update and scan regularly).
I've tried safemode scans, avast boot scan, safemode with networking (to try and update software, this failed).
The malware is preventing me from accessing computer security sites such as Microsoft, Malwarebytes and Avast. It is blocking this over 3 browsers, Chrome, Firefox and Explorer.
To be honest I'm just getting frustrated with it now, even though it's an underlying problem, I would rather it be gone. Any professional help would be greatly appreciated.
Edited by Queen-Evie, 03 April 2015 - 10:04 AM.
moved from Windows 7 to the appropriate forum