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Unable to Reset Windows 8.1

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#1 Skydie


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Posted 02 April 2015 - 11:00 AM

Hi guys, I've had a tonne of problems with Windows 8.1 resulting in a slow buggy Laptop and want to reset it. 


I've tried resetting Windows 8.1 using the inbuilt option but I've not been able to do so: "There was a problem when resetting your PC. No changes were made." comes up. 


Also tried downloading Windows 8 from here: http://windows.microsoft.com/en-US/windows-8/upgrade-product-key-only


But my product key doesn't work with retail versions (I bought my laptop from a store with Windows 8 pre installed). Any ideas how to go about reinstalling Windows? Thanks. 



EDIT: I have an ASUS N550JV Laptop, bought in 2013. 

Edited by Skydie, 02 April 2015 - 11:00 AM.

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#2 JohnC_21


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Posted 02 April 2015 - 11:10 AM

From what I have read, reset functions fails on a computer that was upgraded from 8 to 8.1. You can download the install media for 8.1 without a key here. But, keep your key just in case even though it is embedded in your BIOS. Did you get your key using a keyfinder? Use Magical Key finder here if not.

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