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Advice pls...


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#1 legendary70

legendary70

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Posted 02 April 2015 - 08:56 AM

Hello.

HP Pavilion Athlon II x4 2.9. 10 RAM. 750 HDD. Radeon HD 5770. Razer Anansi keyboard. Razer Naga mouse.

OK short and sweet.

my grandson spilled coffee on my razer keyoboard not the mouse. i tried to turn it over and bang it gently on a towel to get any coffee out. as soon as i turned it over my son started to touch several keys at the sametime with his open hands. just pushing down on all keys. the comp froze and vertical lines showed up on the screen and then the blue screen of death came out. I turned it off and turned it back on. It would not turn on. I kept trying until finally it did. But then it would not let me log in. I kept putting in my password (yes i was putting in the correct PW) tried over and over until finally it let me in. then the razer would not work properly so I hooked up a dell keyboard and it worked fine. But my razer mouse would not scroll....why....i have no idea....the mouse did not get coffeee on it. the comp now runs slow and just works weird now. I turned it off last night to restore it in the hopes it would go back to working condition like it was before the coffee. (no coffee got on the comp). now it wont accept my password again. I have tried over and over and wont let me in. sometimes it tries to log me in. the little circle icon comes up like it logging me on ......but does not. What is going on? What can I do? thx.



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#2 Citizen_WD

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Posted 03 April 2015 - 08:25 AM

Hello,
Sorry to hear what happened, sounds frustrating. First I'd like to clear - are you sure that the laptop itself wasn't damaged in any way? (either via liquids or physical damage). Did you manage to see what was the BSOD error? All in all we should separate the two issues, if nothing was spilled on the laptop.
 
Maybe contacting HP technical support would be the best idea. It is possible that, say, memory modules came loose after the laptop's keyboard being hit, hard drive or motherboard got damaged etc. The mouse problem may or may not be related to the other events.
I suggest the following - if you have valuable information on the computer, take it to a specialist (or at least make a full backup if you manage to turn it on). If you want to tacle the problem yourself and if you feel confident - you can disassemble it and inspect the damage. You can take out the HDD and plug it to another PC as a second, and also check it's health. If it's all good and working normally - you may have a hardware issue, unrelated to the coffee spill. 
 
Hope this was helpful, Citizen_WD





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