I work for a company that does some in-house advertising and they use Microsoft Publisher 2013 on a Surface Pro 3 with Windows 8.1 Professional (64 bit version). When they save their ads, they need to save them as a Jpeg on the highest resolution (300 DPI). Recently they have been getting 0 kb jpeg files when they save it. I have checked and they don't have any add-ons or macros running, and this even happens when they save in safe mode. I have not come across any fixes at this point other then lowering the resolution and trying to run Publisher in safe mode, and neither of which is a viable fix for me at this point. Any ideas?