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Email Client Not Installed


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15 replies to this topic

#1 Artbuc

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Posted 02 April 2015 - 03:27 AM

Trying to help my SIL. Have not had a chance to look for myself but here is what happened: she was trying to close an Excel spreadsheet and an IE 11 pop-up said it could not perform the operation because the default email client was not correctly installed. She clicked ok and shut down her PC. During shutdown, she got a message saying 47 programs had to be closed. After restart, she opened Excel and her changes had been saved so apparently everything worked ok despite the error message. I have no idea what the 47 open programs were. She does not have an email client on her PC as she does all of her email by logging onto her Verizon webmail account. She has Google Chrome set as her default browser. We had to do this because IE 11 will not communicate with Verizon for some unknown reason. Apparently this problem (IE 11/Verizon) is well known and discussed by both Verizon and MS. From what I have read, she will have to install an email client such as Win Live Mail and set that as default. However, what has changed that started this problem? Perhaps a recent Win 7 update? Also, do you think setting Chrome as default browser is causing the problem? Finally, what does IE 11 have to do with Excel? I am pretty sure she has MS Office 2010 Home and Student which does not have (I think) Outlook. Thanks.

Edited by Artbuc, 02 April 2015 - 03:40 AM.


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#2 hamluis

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Posted 02 April 2015 - 11:21 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Artbuc

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Posted 02 April 2015 - 12:34 PM

Ran on my PC as a test. Why is the MiniToolBox showing so many errors?

http://speccy.piriform.com/results/01WMe4CbXuFXDLylfGEO8MF

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by John (administrator) on 02-04-2015 at 13:43:18
Running from "C:\Users\John\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: RJ181AA-ABA a1600n Manufacturer: HP Pavilion 061
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/02/2015 11:50:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/02/2015 08:21:19 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1120
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (04/02/2015 07:42:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x159c
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (04/01/2015 07:20:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/01/2015 02:54:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/01/2015 07:48:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1014
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (04/01/2015 07:28:09 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0xfd4
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (03/31/2015 06:38:54 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x128c
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (03/31/2015 06:16:04 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1dd4
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (03/30/2015 08:35:48 PM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17689, time stamp: 0x54e68526
Faulting module name: MSHTML.dll, version: 11.0.9600.17690, time stamp: 0x54e7d023
Exception code: 0xc0000005
Fault offset: 0x001892b4
Faulting process id: 0x158c
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

System errors:
=============
Error: (04/02/2015 11:50:41 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

 

Error: (04/01/2015 09:37:19 PM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

 

Error: (04/01/2015 07:20:00 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

 

Error: (04/01/2015 02:53:55 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

 

Error: (03/26/2015 02:17:56 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

 

Error: (03/26/2015 00:17:57 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

 

Error: (03/24/2015 10:02:42 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (03/24/2015 10:01:13 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (03/24/2015 10:01:13 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (03/23/2015 08:12:45 PM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Microsoft Office Sessions:
=========================
Error: (04/02/2015 11:50:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/02/2015 08:21:19 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e112001d06d3f3ec1aebcC:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dllc3d470b1-d932-11e4-a222-0018f33736c8

 

Error: (04/02/2015 07:42:14 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e159c01d06d398dfb0b08C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll4e4be793-d92d-11e4-a222-0018f33736c8

 

Error: (04/01/2015 07:20:09 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/01/2015 02:54:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/01/2015 07:48:35 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e101401d06c7199786a99C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll06d14fce-d865-11e4-b034-0018f33736c8

 

Error: (04/01/2015 07:28:09 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55efd401d06c6e77c40a83C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll2c3c5e03-d862-11e4-b034-0018f33736c8

 

Error: (03/31/2015 06:38:54 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e128c01d06b9eabddfc54C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll2023f85d-d792-11e4-b034-0018f33736c8

 

Error: (03/31/2015 06:16:04 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e1dd401d06b9b2e60dd02C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dllef874229-d78e-11e4-b034-0018f33736c8

 

Error: (03/30/2015 08:35:48 PM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.1768954e68526MSHTML.dll11.0.9600.1769054e7d023c0000005001892b4158c01d06b4a78a80c1fC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\MSHTML.dlldfe47843-d73d-11e4-b034-0018f33736c8

 

CodeIntegrity Errors:
===================================
  Date: 2015-03-12 00:09:37.349
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2015-03-12 00:09:37.332
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2015-03-12 00:09:37.286
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2015-03-12 00:09:37.252
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 15.0.2\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2015-03-12 00:09:37.228
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 15.0.2\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2015-03-12 00:09:37.208
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 15.0.2\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Apple Application Support (32-bit) (HKLM\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{E1DB0812-2D60-43DB-AE09-6C7027D93B28}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Free Antivirus (HKLM\...\Avast) (Version: 10.2.2214 - AVAST Software)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CPUID CPU-Z 1.69 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
CustomerResearchQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Data Lifeguard Diagnostic for Windows 1.24 (HKLM\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
EaseUS Partition Master 10.0 (HKLM\...\EaseUS Partition Master_is1) (Version:  - EaseUS)
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.118 - Google Inc.)
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
HP Customer Participation Program 8.0 (HKLM\...\HPExtendedCapabilities) (Version: 8.0 - HP)
HP LaserJet 3050/3052/3055/3390/3392 4.0 (HKLM\...\HP LaserJet 3050/3052/3055/3390/3392) (Version: 4.0 - HP)
HP Support Solutions Framework (HKLM\...\{86FD8326-909D-45F5-BB61-0619D0D31293}) (Version: 11.50.0011 - Hewlett-Packard Company)
HP Update (HKLM\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
hpp3390usg (Version: 000.105.00099 - Hewlett-Packard) Hidden
hppfaxdrv3390 (Version: 001.102.00066 - Hewlett-Packard) Hidden
hppFaxUtility (Version: 001.102.00066 - Hewlett-Packard) Hidden
hppFonts (Version: 001.001.00056 - Hewlett-Packard) Hidden
hppIOFiles (Version: 002.000.00030 - Hewlett-Packard) Hidden
hppLJ3390 (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppManuals3390 (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppscan3390 (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppScanTo (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppSendFax (Version: 001.102.00066 - Hewlett-Packard) Hidden
hppTooCool (Version: 003.000.00004 - Hewlett-Packard) Hidden
hppToolBoxFX (Version: 001.006.00099 - Hewlett-Packard) Hidden
hpzTLBXFX (Version: 002.005.00191 - Hewlett-Packard) Hidden
Image Resizer Powertoy Clone for Windows (HKLM\...\{1E5F3CC6-D390-4393-A2AA-6CEC04F1705A}) (Version: 2.1 - Brice Lambson)
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
iTunes (HKLM\...\{3A9FE6B1-EE7F-40AC-B831-AC7C9ABB58A0}) (Version: 12.1.1.4 - Apple Inc.)
Java 8 Update 40 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Java Auto Updater (Version: 2.8.40.25 - Oracle Corporation) Hidden
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 5.2 - Paramount Software (UK) Ltd.)
Macrium Reflect Free Edition (Version: 5.3.7086 - Paramount Software (UK) Ltd.) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (Version: 82.0.174.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 1.1 (HKLM\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office Word Viewer 2003 (HKLM\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 337.88 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 340.52 - NVIDIA Corporation)
NVIDIA Control Panel 340.52 (Version: 340.52 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.6 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.157.1165 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (Version: 9.13.1220 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA ShadowPlay 14.6.22 (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 14.6.22 (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.23 (Version: 1.2.23 - NVIDIA Corporation) Hidden
OpenOffice 4.1.1 (HKLM\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5910 - Realtek Semiconductor Corp.)
RogueKiller version 10 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 10 - Adlice Software)
Scan (Version: 8.1.0.0 - Hewlett-Packard) Hidden
SHIELD Streaming (Version: 2.1.214 - NVIDIA Corporation) Hidden
Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1) (Version: 7.80.4.50 - Conexant Systems)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
WebReg (Version: 82.0.173.000 - Hewlett-Packard) Hidden
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 3070.55 MB
Available physical RAM: 1914.43 MB
Total Pagefile: 6139.4 MB
Available Pagefile: 4765.99 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.81 MB

 

========================= Partitions: =====================================

1 Drive c: (HP_PAVILION) (Fixed) (Total:232.88 GB) (Free:160.66 GB) NTFS

 

========================= Users: ========================================

User accounts for \\JOHN-PC

Administrator            ASPNET                   Guest                   
John                    

 

**** End of log ****


Edited by hamluis, 03 April 2015 - 02:15 PM.


#4 Artbuc

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Posted 03 April 2015 - 10:53 AM

Problem solved by installing email client and account. Thanks for your help.

#5 hamluis

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Posted 03 April 2015 - 11:43 AM

Good job by you, glad you resolved it :).

 

Happy computing :).

 

Louis



#6 Artbuc

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Posted 03 April 2015 - 01:25 PM

Good job by you, glad you resolved it :).
 
Happy computing :).
 
Louis


Thanks Louis. When you get a chance, please look through my log and tell me what, if anything, I need to do to correct/eliminate my errors. Thank-you.

#7 hamluis

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Posted 03 April 2015 - 02:24 PM

Easily done :).

 

Most of the Event Viewer errors appear to me to be the result of file corruption or missing files.

 

I would run the chkdsk /r command first...and follow that with the sfc /scannow command...then see how things are working.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

Louis



#8 Artbuc

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Posted 03 April 2015 - 05:01 PM

Could not run CHKDSK. Got message saying "cannot lock current drive"...volume in use by another process....do you want to schedule at another time?"

 

Now what?



#9 hamluis

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Posted 03 April 2015 - 07:37 PM

Check YES...I forgot about that message...then reboot the system.  That message is standard, just letting you know that you cannot run chkdsk on the Windows partition from within Windows.

 

Louis



#10 Artbuc

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Posted 04 April 2015 - 03:00 AM

After running CHKDSK. Looks about the same to me. SFC-SCANNOW looks somewhat challenging for me. I will try to do it today and post results.

 

http://speccy.piriform.com/results/nJjVLOcXXGYbe8X0xkFfonv

 

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by John (administrator) on 04-04-2015 at 03:53:24
Running from "C:\Users\John\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: RJ181AA-ABA a1600n Manufacturer: HP Pavilion 061
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/04/2015 03:44:39 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/04/2015 00:45:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x157c
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (04/03/2015 05:51:32 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1014
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (04/03/2015 05:18:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1718
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (04/02/2015 11:50:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2015 08:21:19 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1120
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (04/02/2015 07:42:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x159c
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

Error: (04/01/2015 07:20:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/01/2015 02:54:03 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/01/2015 07:48:35 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1014
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

 

System errors:
=============
Error: (04/04/2015 03:44:34 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

 

Error: (04/02/2015 04:07:53 PM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

 

Error: (04/02/2015 11:50:41 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

 

Error: (04/01/2015 09:37:19 PM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

 

Error: (04/01/2015 07:20:00 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

 

Error: (04/01/2015 02:53:55 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

 

Error: (03/26/2015 02:17:56 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

 

Error: (03/26/2015 00:17:57 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

 

Error: (03/24/2015 10:02:42 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (03/24/2015 10:01:13 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Microsoft Office Sessions:
=========================
Error: (04/04/2015 03:44:39 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/04/2015 00:45:23 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e157c01d06e91e041fc74C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll67709ce5-da85-11e4-8f58-0018f33736c8

 

Error: (04/03/2015 05:51:32 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e101401d06df38d2616f2C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll01d92690-d9e7-11e4-8f58-0018f33736c8

 

Error: (04/03/2015 05:18:23 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e171801d06deea8361fe5C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll6035e87d-d9e2-11e4-8f58-0018f33736c8

 

Error: (04/02/2015 11:50:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/02/2015 08:21:19 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e112001d06d3f3ec1aebcC:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dllc3d470b1-d932-11e4-a222-0018f33736c8

 

Error: (04/02/2015 07:42:14 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e159c01d06d398dfb0b08C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll4e4be793-d92d-11e4-a222-0018f33736c8

 

Error: (04/01/2015 07:20:09 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/01/2015 02:54:03 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (04/01/2015 07:48:35 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e101401d06c7199786a99C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll06d14fce-d865-11e4-b034-0018f33736c8

 

CodeIntegrity Errors:
===================================
  Date: 2015-03-12 00:09:37.349
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2015-03-12 00:09:37.332
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2015-03-12 00:09:37.286
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2015-03-12 00:09:37.252
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 15.0.2\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2015-03-12 00:09:37.228
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 15.0.2\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

  Date: 2015-03-12 00:09:37.208
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 15.0.2\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Apple Application Support (32-bit) (HKLM\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{E1DB0812-2D60-43DB-AE09-6C7027D93B28}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Free Antivirus (HKLM\...\Avast) (Version: 10.2.2214 - AVAST Software)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CPUID CPU-Z 1.69 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
CustomerResearchQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Data Lifeguard Diagnostic for Windows 1.24 (HKLM\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
EaseUS Partition Master 10.0 (HKLM\...\EaseUS Partition Master_is1) (Version:  - EaseUS)
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.118 - Google Inc.)
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
HP Customer Participation Program 8.0 (HKLM\...\HPExtendedCapabilities) (Version: 8.0 - HP)
HP LaserJet 3050/3052/3055/3390/3392 4.0 (HKLM\...\HP LaserJet 3050/3052/3055/3390/3392) (Version: 4.0 - HP)
HP Support Solutions Framework (HKLM\...\{86FD8326-909D-45F5-BB61-0619D0D31293}) (Version: 11.50.0011 - Hewlett-Packard Company)
HP Update (HKLM\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
hpp3390usg (Version: 000.105.00099 - Hewlett-Packard) Hidden
hppfaxdrv3390 (Version: 001.102.00066 - Hewlett-Packard) Hidden
hppFaxUtility (Version: 001.102.00066 - Hewlett-Packard) Hidden
hppFonts (Version: 001.001.00056 - Hewlett-Packard) Hidden
hppIOFiles (Version: 002.000.00030 - Hewlett-Packard) Hidden
hppLJ3390 (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppManuals3390 (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppscan3390 (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppScanTo (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppSendFax (Version: 001.102.00066 - Hewlett-Packard) Hidden
hppTooCool (Version: 003.000.00004 - Hewlett-Packard) Hidden
hppToolBoxFX (Version: 001.006.00099 - Hewlett-Packard) Hidden
hpzTLBXFX (Version: 002.005.00191 - Hewlett-Packard) Hidden
Image Resizer Powertoy Clone for Windows (HKLM\...\{1E5F3CC6-D390-4393-A2AA-6CEC04F1705A}) (Version: 2.1 - Brice Lambson)
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
iTunes (HKLM\...\{3A9FE6B1-EE7F-40AC-B831-AC7C9ABB58A0}) (Version: 12.1.1.4 - Apple Inc.)
Java 8 Update 40 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Java Auto Updater (Version: 2.8.40.25 - Oracle Corporation) Hidden
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 5.2 - Paramount Software (UK) Ltd.)
Macrium Reflect Free Edition (Version: 5.3.7086 - Paramount Software (UK) Ltd.) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (Version: 82.0.174.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 1.1 (HKLM\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office Word Viewer 2003 (HKLM\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.7.0205.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.7.205.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 337.88 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 340.52 - NVIDIA Corporation)
NVIDIA Control Panel 340.52 (Version: 340.52 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.6 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.157.1165 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (Version: 9.13.1220 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA ShadowPlay 14.6.22 (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 14.6.22 (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.23 (Version: 1.2.23 - NVIDIA Corporation) Hidden
OpenOffice 4.1.1 (HKLM\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5910 - Realtek Semiconductor Corp.)
RogueKiller version 10 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 10 - Adlice Software)
Scan (Version: 8.1.0.0 - Hewlett-Packard) Hidden
SHIELD Streaming (Version: 2.1.214 - NVIDIA Corporation) Hidden
Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1) (Version: 7.80.4.50 - Conexant Systems)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
WebReg (Version: 82.0.173.000 - Hewlett-Packard) Hidden
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 3070.55 MB
Available physical RAM: 1936.59 MB
Total Pagefile: 6139.4 MB
Available Pagefile: 4617.2 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.81 MB

========================= Partitions: =====================================

1 Drive c: (HP_PAVILION) (Fixed) (Total:232.88 GB) (Free:160.63 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHN-PC

Administrator            ASPNET                   Guest                   
John                    

**** End of log ****


Edited by hamluis, 04 April 2015 - 08:07 AM.


#11 Artbuc

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Posted 04 April 2015 - 03:10 AM

Good job by you, glad you resolved it :).

 

Happy computing :).

 

Louis

Too much glory too fast! After getting this problem resolved, I installed free version of 2015 Avast. Thought I had everything set-up just like my rig which works great. However, now cannot send emails from Win Live or from iPad. I can understand that Avast could be blocking email traffic on the PC but how in the heck can it be affecting the iPad mail client unless there is some funky SSL thing going on at the router.Seems to be something specific to my SIL's Verizon account because I can add my Verizon email account to her iPad and can send/receive emails fine. Any thoughts? Think I will first disable the Avast Mail Shield and then maybe uninstall Avast and go back to MS Essentials.



#12 hamluis

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Posted 04 April 2015 - 08:10 AM

Your Speccy reflects both Avast and MSE as being installed...please uninstall one, then run the chkdsk /r command..  Having more than one AV installed typically is a source of unanticipated system problems.

 

Some of your Event Viewer errors reflect a problem with Kasperky...was this properly uninstalled?

 

See http://support.microsoft.com/en-us/kb/2028443 .

 

Louis



#13 Artbuc

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Posted 04 April 2015 - 08:47 AM

Your Speccy reflects both Avast and MSE as being installed...please uninstall one, then run the chkdsk /r command..  Having more than one AV installed typically is a source of unanticipated system problems.
 
Some of your Event Viewer errors reflect a problem with Kasperky...was this properly uninstalled?
 
See http://support.microsoft.com/en-us/kb/2028443 .
 
Louis

I have real time protection turned off on MS Essentials which I thought was good enough but it is easy to uninstall. Yes, I believe I did uninstall Kaspersky correctly using their uninstall wizard. I only had the free trial installed for a couple days on or about Mar 15 which I believe accounts for the log entries.

 

Edit:   Here is the MiniToolbar log after I uninstalled MSEssentials and, FOR THE FIRST TIME, ran CHKDSK. before I closed the Command Prompt pop-up before rebooting.

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by John (administrator) on 04-04-2015 at 11:12:50
Running from "C:\Users\John\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: RJ181AA-ABA a1600n Manufacturer: HP Pavilion 061
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/04/2015 11:10:48 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/04/2015 03:56:26 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1328
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

Error: (04/04/2015 03:44:39 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/04/2015 00:45:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x157c
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

Error: (04/03/2015 05:51:32 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1014
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

Error: (04/03/2015 05:18:23 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1718
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

Error: (04/02/2015 11:50:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2015 08:21:19 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x1120
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

Error: (04/02/2015 07:42:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: rundll32.exe_aepdu.dll, version: 6.1.7600.16385, time stamp: 0x4a5bc637
Faulting module name: generaltel.dll, version: 10.0.10036.0, time stamp: 0x54fec9f2
Exception code: 0xc0000005
Fault offset: 0x0002a55e
Faulting process id: 0x159c
Faulting application start time: 0xrundll32.exe_aepdu.dll0
Faulting application path: rundll32.exe_aepdu.dll1
Faulting module path: rundll32.exe_aepdu.dll2
Report Id: rundll32.exe_aepdu.dll3

Error: (04/01/2015 07:20:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (04/04/2015 11:10:45 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (04/04/2015 06:25:55 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (04/04/2015 03:44:34 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (04/02/2015 04:07:53 PM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (04/02/2015 11:50:41 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (04/01/2015 09:37:19 PM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (04/01/2015 07:20:00 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (04/01/2015 02:53:55 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (03/26/2015 02:17:56 AM) (Source: Microsoft-Windows-HAL) (User: )
Description: The platform firmware has corrupted memory across the previous system power transition.  Please check for updated firmware for your system.

Error: (03/26/2015 00:17:57 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Microsoft Office Sessions:
=========================
Error: (04/04/2015 11:10:48 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/04/2015 03:56:26 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e132801d06eac71bf26afC:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll17ce6595-daa0-11e4-9aaa-0018f33736c8

Error: (04/04/2015 03:44:39 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/04/2015 00:45:23 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e157c01d06e91e041fc74C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll67709ce5-da85-11e4-8f58-0018f33736c8

Error: (04/03/2015 05:51:32 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e101401d06df38d2616f2C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll01d92690-d9e7-11e4-8f58-0018f33736c8

Error: (04/03/2015 05:18:23 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e171801d06deea8361fe5C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll6035e87d-d9e2-11e4-8f58-0018f33736c8

Error: (04/02/2015 11:50:46 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (04/02/2015 08:21:19 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e112001d06d3f3ec1aebcC:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dllc3d470b1-d932-11e4-a222-0018f33736c8

Error: (04/02/2015 07:42:14 AM) (Source: Application Error)(User: )
Description: rundll32.exe_aepdu.dll6.1.7600.163854a5bc637generaltel.dll10.0.10036.054fec9f2c00000050002a55e159c01d06d398dfb0b08C:\Windows\system32\rundll32.exeC:\Windows\system32\generaltel.dll4e4be793-d92d-11e4-a222-0018f33736c8

Error: (04/01/2015 07:20:09 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

CodeIntegrity Errors:
===================================
  Date: 2015-03-12 00:09:37.349
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-12 00:09:37.332
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-12 00:09:37.286
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-12 00:09:37.252
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 15.0.2\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-12 00:09:37.228
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 15.0.2\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2015-03-12 00:09:37.208
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 15.0.2\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden
7-Zip 9.20 (HKLM\...\7-Zip) (Version:  - )
Adobe Flash Player 17 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Apple Application Support (32-bit) (HKLM\...\{447CDCE5-F555-429B-BFA6-642C3C6D684F}) (Version: 3.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{E1DB0812-2D60-43DB-AE09-6C7027D93B28}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Free Antivirus (HKLM\...\Avast) (Version: 10.2.2214 - AVAST Software)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
CPUID CPU-Z 1.69 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
CustomerResearchQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
D3DX10 (Version: 15.4.2368.0902 - Microsoft) Hidden
Data Lifeguard Diagnostic for Windows 1.24 (HKLM\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
EaseUS Partition Master 10.0 (HKLM\...\EaseUS Partition Master_is1) (Version:  - EaseUS)
Google Chrome (HKLM\...\Google Chrome) (Version: 41.0.2272.118 - Google Inc.)
Google Update Helper (Version: 1.3.26.9 - Google Inc.) Hidden
HP Customer Participation Program 8.0 (HKLM\...\HPExtendedCapabilities) (Version: 8.0 - HP)
HP LaserJet 3050/3052/3055/3390/3392 4.0 (HKLM\...\HP LaserJet 3050/3052/3055/3390/3392) (Version: 4.0 - HP)
HP Support Solutions Framework (HKLM\...\{86FD8326-909D-45F5-BB61-0619D0D31293}) (Version: 11.50.0011 - Hewlett-Packard Company)
HP Update (HKLM\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
hpp3390usg (Version: 000.105.00099 - Hewlett-Packard) Hidden
hppfaxdrv3390 (Version: 001.102.00066 - Hewlett-Packard) Hidden
hppFaxUtility (Version: 001.102.00066 - Hewlett-Packard) Hidden
hppFonts (Version: 001.001.00056 - Hewlett-Packard) Hidden
hppIOFiles (Version: 002.000.00030 - Hewlett-Packard) Hidden
hppLJ3390 (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppManuals3390 (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppscan3390 (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppScanTo (Version: 001.102.00067 - Hewlett-Packard) Hidden
hppSendFax (Version: 001.102.00066 - Hewlett-Packard) Hidden
hppTooCool (Version: 003.000.00004 - Hewlett-Packard) Hidden
hppToolBoxFX (Version: 001.006.00099 - Hewlett-Packard) Hidden
hpzTLBXFX (Version: 002.005.00191 - Hewlett-Packard) Hidden
Image Resizer Powertoy Clone for Windows (HKLM\...\{1E5F3CC6-D390-4393-A2AA-6CEC04F1705A}) (Version: 2.1 - Brice Lambson)
ImgBurn (HKLM\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
iTunes (HKLM\...\{3A9FE6B1-EE7F-40AC-B831-AC7C9ABB58A0}) (Version: 12.1.1.4 - Apple Inc.)
Java 8 Update 40 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Java Auto Updater (Version: 2.8.40.25 - Oracle Corporation) Hidden
Junk Mail filter update (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Macrium Reflect Free Edition (HKLM\...\MacriumReflect) (Version: 5.2 - Paramount Software (UK) Ltd.)
Macrium Reflect Free Edition (Version: 5.3.7086 - Paramount Software (UK) Ltd.) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MarketResearch (Version: 82.0.174.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 1.1 (HKLM\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office Word Viewer 2003 (HKLM\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSVCRT (Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 337.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 337.88 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 340.52 - NVIDIA Corporation)
NVIDIA Control Panel 340.52 (Version: 340.52 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.6 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.157.1165 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (Version: 9.13.1220 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA ShadowPlay 14.6.22 (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 14.6.22 (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 14.6.22 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.23 (Version: 1.2.23 - NVIDIA Corporation) Hidden
OpenOffice 4.1.1 (HKLM\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5910 - Realtek Semiconductor Corp.)
RogueKiller version 10 (HKLM\...\8B3D7924-ED89-486B-8322-E8594065D5CB_is1) (Version: 10 - Adlice Software)
Scan (Version: 8.1.0.0 - Hewlett-Packard) Hidden
SHIELD Streaming (Version: 2.1.214 - NVIDIA Corporation) Hidden
Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_PCI_VEN_14F1&DEV_2F20&SUBSYS_200C14F1) (Version: 7.80.4.50 - Conexant Systems)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
WebReg (Version: 82.0.173.000 - Hewlett-Packard) Hidden
Windows Live Communications Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 32%
Total physical RAM: 3070.55 MB
Available physical RAM: 2068.52 MB
Total Pagefile: 6139.4 MB
Available Pagefile: 5073.66 MB
Total Virtual: 2047.88 MB
Available Virtual: 1943.81 MB

========================= Partitions: =====================================

1 Drive c: (HP_PAVILION) (Fixed) (Total:232.88 GB) (Free:161 GB) NTFS

========================= Users: ========================================

User accounts for \\JOHN-PC

Administrator            ASPNET                   Guest                   
John                    

**** End of log ****


Edited by Artbuc, 04 April 2015 - 10:17 AM.


#14 hamluis

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Posted 04 April 2015 - 10:43 AM

I can't do anything about the apparent corrupted memory...other than give someone else's advisement.

 

Regarding your question about Chrome...I would never suggest using it as a browser.  Too many known and unknown add-ons and possible processes running in the background for my taste. It's enough that a user has to worry about the websites themselves.  I currently use both IE and Firefox on my Win 7 install, while my XP install also reflects those two (but IE 8 in XP is not acceptable at many websites.

 

FWIW:  Why Chrome May Cause System Problems - http://www.bleepingcomputer.com/forums/t/571973/google-kills-200-ad-injecting-chrome-extensions-says-many-are-malware/ .

 

Louis



#15 Artbuc

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Posted 04 April 2015 - 12:56 PM

I can't do anything about the apparent corrupted memory...other than give someone else's advisement.


Sorry for being dense, but I do not understand what this means. Is my memory permanently corrupted? Is it a big deal or should I just forget about it?




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