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Problem with booting Windows 8.1


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#1 Resply

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Posted 01 April 2015 - 02:39 PM

Hello, I've got a problem with Windows 8.1. Few weeks ago my laptop (Dell Inspiron 15r) started having problems with booting, after the windows loading screen, it took up to 15 minutes to show me the password screen (does anyone know how to fix it?), and even though it took time, I didn't mind that. When I disabled the password, it boots up quicly, but part of the screen on the right (where it'd open the sidebar thing) is not usable, the taskbar there isn't showing and I can't even create the password, because all the things that are the Windows 8 'apps' (PC settings, screen where I'd be able to create a password, even start!) are just a black screen.
I tried to create the password in the safe mode, but all it's showing is a black screen with coursor that blinks every time I move it.
HELP? Can I even fix it without formatting my laptop?

(I'm attaching a picture of my desktop with the right side not usable)

Attached Files


Edited by Resply, 01 April 2015 - 02:40 PM.


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#2 thisisu

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Posted 06 April 2015 - 08:42 AM

I don't have a Windows 8.1 OS but here are some links may help:

 

http://windows.microsoft.com/en-us/windows-8/desktop-tutorial

http://windows.microsoft.com/en-us/windows-8/use-the-taskbar



#3 Aura

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Posted 06 April 2015 - 08:46 AM

Hi Resply :)

Let's get more information on your system before proceeding to the troubleshooting.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • Flush DNS;
    • Report IE Proxy Settings;
    • Reset IE Proxy Settings;
    • Report FF Proxy Settings;
    • Reset FF Proxy Settings;
    • List content of Hosts;
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      B8oLpa3.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
sUc2qjf.pngAutoruns - Start-up Entries
Follow the instructions below to give me an Autoruns log containing your start-up entries:
  • Download Autoruns.zip from the Sysinternals Suite webpage;
  • Extract the content of the Autoruns.zip folder where you want, then go in the folder, right-click on Autoruns.exe and select Run as Administrator;
  • Accept the EULA on opening, then wait for all the entries to load;
  • Click on File then Save and save the file to a location easily accessible;
  • Go on ge.tt and upload the Autoruns file you saved;
  • Once done, post the download URL of your uploaded file in your next reply;

Edited by Aura., 06 April 2015 - 08:47 AM.

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#4 Resply

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Posted 06 April 2015 - 10:52 AM

Hi Aura!

 

I've managed to create a password to my laptop through Command Prompt, and now it works as it worked before (have to wait ~10 minutes to enter password).

 

My startup entries are here, and I'm attatching the MiniToolBox results.

 

Thanks

Attached Files



#5 computerxpds

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Posted 06 April 2015 - 11:24 AM

Hello,

After looking through your logs it appears you have a program installed call KMspico.
 

KMSpico is a known piece of software commonly used to activate illegal versions of Windows and other programs requiring a license.


If you would like to continue receiving help you will have to uninstall that software as we at BleepingComputer will not assist in the use of pirated software.

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#6 Resply

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Posted 06 April 2015 - 11:41 AM

Oh, I didn't know, my brother fixed up (formatted and 'updated to the new windows') my laptop last year. I guess I'll be formatting anyway



#7 Aura

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Posted 06 April 2015 - 11:44 AM

If you plan on formatting, I guess there's no need to work on fixing this issue or?

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#8 Resply

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Posted 06 April 2015 - 11:56 AM

Since you can't help me, there's no need.

Thanks anyway



#9 Aura

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Posted 06 April 2015 - 12:27 PM

No problem, good luck with the reinstallation :)

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