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Keyboard not working!

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#1 Bumby6962


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Posted 01 April 2015 - 08:08 AM

Right now I'm using a USB keyboard plugged into my laptop because of the the laptop malfunction.
The laptop is a Dell N5050 and the OS is Win 7 Ultimate and the problem is as follows: The letters Q W & E won't work and the tiny light indicating Cap Lock On does not light. Everything I've tried has accomplished nothing. The drivers are up to date as far as I can determine and no Malware or AV program has found or fixed anything. Is there any way to remove and reload the keyboard program?
Step by step please, cause I'm not the sharpest knife in the drawer.
Thanks, Bumby

Edited by Queen-Evie, 01 April 2015 - 08:23 AM.
moved from Windows 7 to Internal Hardware

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#2 Queen-Evie


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Posted 01 April 2015 - 08:27 AM

Sometimes keyboards go bad. A laptop keyboard can be replaced.

If you decide to replace it you will need one for your specific model.

You can replace yourself if you are brave or get a computer tech to do it for you.

There are videos on You Tube which will show you how to replace it.

Maybe someone else will offer something you can try.

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