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Can not connect to internet


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#1 hmdeutsch

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Posted 31 March 2015 - 08:27 PM

I am having the same problem as others in that I can not connect to internet.

 

When I tried Command Prompt and select Run As Administrator.
and at the command prompt C:\>_, type:netsh winsock reset
 

I got the message "Access Denied"

 

This should not happen as administrator!!! What could be going on?



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#2 boopme

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Posted 31 March 2015 - 09:59 PM

What is your Operating system?

For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.
Now check if the internet is working again.

OR



If Win7
Please Download this file, Click Me
Right-click on winsockfix.bat and click on Run as Administrator.
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#3 hmdeutsch

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Posted 01 April 2015 - 08:30 AM

I also tried to reset Winsock as JohnC_21 suggested (as administrator) but received message "access denied" so something is blocking my ability to reset winsock. Any ideas anyone?



#4 JohnC_21

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Posted 01 April 2015 - 08:49 AM

Try disabling any Security Software or third party firewall if you have it. If that does not work enable the hidden Administrator Account opening CMD as Administrator then typing

net user administrator /active:yes

Log out and log into the Administrator account. Run CMD as Administrator and reset Winsock.


Edited by JohnC_21, 01 April 2015 - 08:49 AM.


#5 hmdeutsch

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Posted 01 April 2015 - 09:53 AM

boopme

Thanks - I downloaded and run winsockfix.bat as admin (WIN7 machine). Bottom line is that after rebooting, I still can not connect to internet. When I ran winsockfix.bat I got the folowing message:

 

Access denied

Access denied

 

Reseting Interface, OK

Reboot to complete

 

 

 

After reboot, no change



#6 quietman7

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Posted 01 April 2015 - 05:10 PM

hmdeutsch has another open topic here.

I replied and advised him to continue in this one to avoid confusion.
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#7 hmdeutsch

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Posted 01 April 2015 - 05:41 PM

JohnC_21:

 

I created the hidden Administrator Account: net user administrator /active:yes

 

I then logged out and logged in sucessfully into the new Administrator account. I ran CMD as Administrator and reset Winsock: netsh winsock reset:

However I again got the message "access denied"

 

Thanks again for you continued help

 

hmdeutsch



#8 JohnC_21

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Posted 01 April 2015 - 06:06 PM

I believe you are having permissions issues and not sure why. I would wait for someone with more malware removal experience to weigh in on this.

 

Edit: Have you tried doing a system restore to a date before the problem began. If you put and files/folders on the desktop since the restore point then put them in your documents folder. 

 

Can you connect to the internet if you select Safe Mode with Networking?


Edited by JohnC_21, 01 April 2015 - 06:19 PM.


#9 hmdeutsch

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Posted 02 April 2015 - 08:13 AM

Tried your suggestions:

 

Edit: Have you tried doing a system restore to a date before the problem began. If you put and files/folders on the desktop since the restore point then put them in your documents folder. Don't know where winsock files are?

 

Can you connect to the internet if you select Safe Mode with Networking?  Safe mode did not help. Also still got "access denied" message in safe mode, with and without networking.



#10 JohnC_21

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Posted 02 April 2015 - 09:06 AM

I meant any files or folders you placed on the desktop since the last restore point. Those would disappear after a Restore if left on the desktop. If you did not download any files to the desktop since the last restore point then go ahead and do a system restore.



#11 hmdeutsch

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Posted 02 April 2015 - 09:52 AM

Thanks again. I think I figured out what happened

 

Checked log of Malwarebyte scans. On 3-23 scan showed "windsock.Hijack"  - status delete on reboot. Apparently I rebooted on 3-25 at about 10:15 AM, because connectivity lost at that time.

 

This is what happened, but so far there is no way to reset winsock!

 

Will look into system restore, but unsure there is a good restore point.



#12 JohnC_21

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Posted 02 April 2015 - 09:58 AM

Okay, it looks like you have the permissions issue of access denied. The only thing I can think of if you cannot do a system restore is to use Windows All-in-one repair in an admin account and check the following.

 

Reset Registry Permissions
Reset File Permissions

 

Reboot then try the winsock reset I posted.


Edited by JohnC_21, 02 April 2015 - 09:59 AM.


#13 hmdeutsch

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Posted 05 April 2015 - 10:58 PM

seems to be a great program, but did not fix problem

1. reset registry permissions - no help
2. reset file permissions - did not help
3. ran fix winsock and cache - did not help
4. has provision to backup registry - failed to complete backup
 
what about deleting the registry keys for winsock and winsock2?


#14 JohnC_21

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Posted 06 April 2015 - 05:28 PM

For the all in one repair select Remove Policies Set By Infections. See if you can reset Winsock after doing that. I that does not work, instead of deleting the keys, take ownership on the registry keys and then do a reset. That should have been done with the all-in-one repair though.

 

If that does not work try deleting the keys but first back them up. It would be a good idea to create a restore point first and also a System Repair Disk.



#15 hmdeutsch

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Posted 07 April 2015 - 08:42 PM

I did "Remove Policies Set By Infections.", but alas I could not reset Winsock after doing that. I tried to remove both Winsock and Winsock2 in regedit, but it gave an error message and would not delete them. I had no trouble deleting several other keys (and restored them). As far as I could tell, I have ownership of the winsock keys. There is an external regedit program that can be downloaded at http://www.pogostick.net/~pnh/ntpasswd/  it is not a windows program, but should run anyway. Do you know aboout this program? Should I try it?

 

Thanks again for your interest and time!






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