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Internal & External CD/DVD player does not work - registry problem


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5 replies to this topic

#1 LookingForAnAnswer

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Posted 31 March 2015 - 04:36 PM

I have a 2-yr old HP desktop with Windows 7 Home edition. The computer stopped recognizing my internal CD/DVD player, although the door still opens/closes. Thought it went bad so I purchased an LG external DVD player, but the computer does recognize it either, even after trying 3 different USB ports that I know work.

 

My device manager says the drivers are current for both, but then it also said this:

 

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

 

I did have some concern a few days earlier when I downloaded an Adobe Flash update based on a pop-up alert on my computer. Firefox showed it was coming from Adobe.com, but it added some McAfee software I did not want and my Avast immediately returned an alert that it blocked a harmful webpage or file (Infection: URL:Mal). The file was: install_flashplayer17x32au_mssa_aaa_aih.exe. Don't know if this is related.

 

Does anyone have an idea what the problem is, and how to most easily fix it?

 

Thanks.


Edited by hamluis, 01 April 2015 - 11:22 AM.
Moved from Internal Hardware to Am I Infected - Hamluis.


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#2 hamluis

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Posted 31 March 2015 - 05:45 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 LookingForAnAnswer

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Posted 31 March 2015 - 07:21 PM

Before running this, a question -- the Adobe Flash update happened on March 26 and I discovered I have a restore point in my computer for March 24. Would it not be better to first restore to that point and see if it fixes it, before doing all this other stuff?

 

Thanks.



#4 LookingForAnAnswer

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Posted 01 April 2015 - 01:43 AM

Hi Louis, the restore did not work.

 

Here's the Speccy link:

http://speccy.piriform.com/results/h1Plln5zu07qLUpeNLXqvo8

 

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by The Foto Finisher (administrator) on 31-03-2015 at 23:30:17
Running from "C:\Users\The Foto Finisher\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: p7-1298cb Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/31/2015 09:32:57 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Restore Operation). Additional information: 0xc0000022.

Error: (03/31/2015 09:15:37 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:  AddLegacyDriverFiles: Unable to back up image of binary Avast! Firewall Driver.
System Error:  The system cannot find the file specified.

Error: (03/31/2015 09:08:02 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: 0xc0000022.

Error: (03/31/2015 06:06:37 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
The manifest file root element must be assembly.

Error: (03/30/2015 10:22:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9969

Error: (03/30/2015 10:22:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9969

Error: (03/30/2015 10:22:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/30/2015 06:56:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
Faulting module name: image_runtime.dll, version: 3.0.0.1, time stamp: 0x4f61ba37
Exception code: 0xc0000005
Fault offset: 0x000000000000e164
Faulting process id: 0x159c
Faulting application start time: 0xPhotoshop.exe0
Faulting application path: Photoshop.exe1
Faulting module path: Photoshop.exe2
Report Id: Photoshop.exe3

Error: (03/30/2015 06:35:17 PM) (Source: Application Hang) (User: )
Description: The program ib.EXE version 1.1.23798.1404 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 2384
Start Time: 01d06b52d1d1512f
Trmination Time: 34
Application Path: C:\Program Files (x86)\Olympus\ib\ib.EXE
Report Id: 28eeb546-d746-11e4-a8d3-78e3b5af111c

Error: (03/30/2015 00:08:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10062

System errors:
=============
Error: (03/31/2015 09:22:46 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (03/31/2015 09:22:44 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (03/31/2015 09:07:38 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
cdrom

Error: (03/31/2015 09:07:26 PM) (Source: Service Control Manager) (User: )
Description: The LogMeIn Kernel Information Provider service failed to start due to the following error:
%%3

Error: (03/31/2015 04:34:01 PM) (Source: DCOM) (User: FotoFinisher)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}FotoFinisherThe Foto FinisherS-1-5-21-267066376-2942860858-128819351-1000LocalHost (Using LRPC)

Error: (03/31/2015 04:34:01 PM) (Source: DCOM) (User: FotoFinisher)
Description: application-specificLocalActivation{145B4335-FE2A-4927-A040-7C35AD3180EF}{145B4335-FE2A-4927-A040-7C35AD3180EF}FotoFinisherThe Foto FinisherS-1-5-21-267066376-2942860858-128819351-1000LocalHost (Using LRPC)

Error: (03/31/2015 03:18:18 PM) (Source: DCOM) (User: FotoFinisher)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}FotoFinisherThe Foto FinisherS-1-5-21-267066376-2942860858-128819351-1000LocalHost (Using LRPC)

Error: (03/31/2015 03:18:18 PM) (Source: DCOM) (User: FotoFinisher)
Description: application-specificLocalActivation{145B4335-FE2A-4927-A040-7C35AD3180EF}{145B4335-FE2A-4927-A040-7C35AD3180EF}FotoFinisherThe Foto FinisherS-1-5-21-267066376-2942860858-128819351-1000LocalHost (Using LRPC)

Error: (03/31/2015 02:52:09 PM) (Source: DCOM) (User: FotoFinisher)
Description: application-specificLocalActivation{D3DCB472-7261-43CE-924B-0704BD730D5F}{D3DCB472-7261-43CE-924B-0704BD730D5F}FotoFinisherThe Foto FinisherS-1-5-21-267066376-2942860858-128819351-1000LocalHost (Using LRPC)

Error: (03/31/2015 02:52:09 PM) (Source: DCOM) (User: FotoFinisher)
Description: application-specificLocalActivation{145B4335-FE2A-4927-A040-7C35AD3180EF}{145B4335-FE2A-4927-A040-7C35AD3180EF}FotoFinisherThe Foto FinisherS-1-5-21-267066376-2942860858-128819351-1000LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (03/31/2015 09:32:57 PM) (Source: System Restore)(User: )
Description: Restore Operation0xc0000022

Error: (03/31/2015 09:15:37 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Avast! Firewall Driver.
System Error:  The system cannot find the file specified.

Error: (03/31/2015 09:08:02 PM) (Source: System Restore)(User: )
Description: Windows Update0xc0000022

Error: (03/31/2015 06:06:37 PM) (Source: SideBySide)(User: )
Description: C:\Program Files\WinZip\adxloader.dll.ManifestC:\Program Files\WinZip\adxloader.dll.Manifest2

Error: (03/30/2015 10:22:09 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9969

Error: (03/30/2015 10:22:09 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9969

Error: (03/30/2015 10:22:09 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/30/2015 06:56:58 PM) (Source: Application Error)(User: )
Description: Photoshop.exe13.0.0.04f61c045image_runtime.dll3.0.0.14f61ba37c0000005000000000000e164159c01d06b0916f283faC:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exeC:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\image_runtime.dll36c0b53d-d749-11e4-a8d3-78e3b5af111c

Error: (03/30/2015 06:35:17 PM) (Source: Application Hang)(User: )
Description: ib.EXE1.1.23798.1404238401d06b52d1d1512f34C:\Program Files (x86)\Olympus\ib\ib.EXE28eeb546-d746-11e4-a8d3-78e3b5af111c

Error: (03/30/2015 00:08:24 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10062

CodeIntegrity Errors:
===================================
  Date: 2014-06-15 13:23:47.930
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-06-15 13:23:47.852
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.249 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 15.0.0.249 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Adobe Help Manager (x32 Version: 4.0.244 - Adobe Systems Incorporated) Hidden
Adobe Media Player (HKLM-x32\...\com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.8 - Adobe Systems Incorporated)
Adobe Media Player (x32 Version: 1.8 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS6 (HKLM-x32\...\{74EB3499-8B95-4B5C-96EB-7B342F3FD0C6}) (Version: 13.0 - Adobe Systems Incorporated)
Adobe Photoshop Lightroom 5.3 64-bit (HKLM\...\{2DD71ACB-552D-402C-9529-7906ACB95C30}) (Version: 5.3.1 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Adobe Widget Browser (HKLM-x32\...\com.adobe.WidgetBrowser) (Version: 2.0 Build 348 - Adobe Systems Incorporated.)
Adobe Widget Browser (x32 Version: 2.0.348 - Adobe Systems Incorporated.) Hidden
AMD Accelerated Video Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD APP SDK Runtime (Version: 10.0.873.1 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{58E93CCD-C0B4-C0FB-8FA0-AC56CC4344C7}) (Version: 3.0.864.0 - Advanced Micro Devices, Inc.)
AMD Media Foundation Decoders (Version: 1.0.70120.2218 - Advanced Micro Devices, Inc.) Hidden
AMD Steady Video Plug-In  (Version: 2.03.0000 - AMD) Hidden
AMD VISION Engine Control Center (x32 Version: 2012.0120.2218.39907 - Advanced Micro Devices, Inc.) Hidden
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Internet Security (HKLM-x32\...\Avast) (Version: 10.2.2215 - AVAST Software)
Bejeweled 3 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
bl (x32 Version: 1.0.0 - Your Company Name) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{741006D1-7B2B-4E33-B2B0-831F282EEF64}) (Version: 2.2.8188 - K-NFB Reading Technology, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bubble Wrap (HKLM-x32\...\{5BFFDDEB-AFD7-499F-BB13-7A6EAD927CDA}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Canon RAW Image Task for ZoomBrowser EX (HKLM-x32\...\RAW Image Task) (Version: 3.3.0.5 - Canon Inc.)
Canon Utilities CameraWindow (HKLM-x32\...\CameraWindowLauncher) (Version: 7.1.0.2 - Canon Inc.)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (HKLM-x32\...\CameraWindowDVC6) (Version: 6.4.2.16 - Canon Inc.)
Canon Utilities Digital Photo Professional 3.4 (HKLM-x32\...\DPP) (Version: 3.4.0.0 - Canon Inc.)
Canon Utilities EOS Utility (HKLM-x32\...\EOS Utility) (Version: 2.4.0.1 - Canon Inc.)
Canon Utilities MyCamera (HKLM-x32\...\MyCamera) (Version: 6.4.0.5 - Canon Inc.)
Canon Utilities PhotoStitch (HKLM-x32\...\PhotoStitch) (Version: 3.1.21.45 - Canon Inc.)
Canon Utilities Picture Style Editor (HKLM-x32\...\Picture Style Editor) (Version: 1.3.0.0 - Canon Inc.)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (HKLM-x32\...\RemoteCaptureTask) (Version: 1.7.1.9 - Canon Inc.)
Canon Utilities WFT-E1/E2/E3 Utility (HKLM-x32\...\WFTK) (Version: 3.2.1.1 - Canon Inc.)
Canon Utilities ZoomBrowser EX (HKLM-x32\...\ZoomBrowser EX) (Version: 6.1.1.21 - Canon Inc.)
Canon ZoomBrowser EX Memory Card Utility (HKLM-x32\...\ZoomBrowser EX Memory Card Utility) (Version: 1.1.0.8 - Canon Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2012.0120.2218.39907 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2012.0120.2218.39907 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2012.0120.2218.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2012.0120.2217.39907 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2012.0120.2218.39907 - Advanced Micro Devices, Inc.) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
CryptoPrevent v6.0.1 (HKLM-x32\...\{5C5B24E7-4694-4049-A222-CCE7D3FAC63F}_is1) (Version:  - Foolish IT LLC)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB2956207) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{F8203B4D-AA8C-4ED9-BEA8-95B75D194F0C}) (Version:  - Microsoft)
Digimarc Plug-ins for Adobe® Photoshop® (HKLM-x32\...\{E670B584-4496-4086-B85B-DA63001AC096}) (Version: 4.0 - Digimarc)
DirectX for Managed Code Update (Summer 2004) (x32 Version: 9.02.2904 - Microsoft) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 3.2.9 - Dropbox, Inc.)
Facebook (HKLM-x32\...\{8AE50893-3A87-4439-9A57-942ED43F7189}) (Version: 1.1.0004 - Hewlett-Packard)
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (x32 Version: 2.2.0.98 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
FileZilla Client 3.5.3 (HKLM-x32\...\FileZilla Client) (Version: 3.5.3 - FileZilla Project)
Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden
FUJIFILM MyFinePix Studio 4.2 (HKLM-x32\...\MyFinePix Studio_is1) (Version:  - )
Google Advertising Cookie Opt-out (HKLM\...\{A2E00B38-848D-4898-9109-BFA37C074DDC}) (Version: 1.0.1.0 - Google Inc)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
HDR Express 2 (HKLM-x32\...\HDR Express 2) (Version: 2.1.0.10023 - UCT)
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP Application Assistant (HKLM\...\{B34A07DD-C6F7-414A-AE63-01019482EAF0}) (Version: 1.0.393.3870 - Hewlett-Packard)
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Calendar (HKLM-x32\...\{2B38E0FA-D8A5-4EBF-A018-E3C1C8E7A2E2}) (Version: 5.1.4245.23508 - Hewlett-Packard)
HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden
HP Clock (HKLM-x32\...\{0EEC4E49-D4C2-4E23-87F2-B5641F1A09E4}) (Version: 5.1.4244.16367 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP LinkUp (HKLM-x32\...\{7E750542-55BC-4300-8B7B-AC2A762FB435}) (Version: 2.01.029 - Hewlett-Packard)
HP Magic Canvas (HKLM-x32\...\{DDFDC9D6-4220-41F8-BF9A-8E7512C4EF52}) (Version: 5.1.15.0 - Hewlett-Packard)
HP Magic Canvas Tutorials (HKLM-x32\...\{858FCB65-7C6D-4BA4-AD80-A3CB3744CE09}_is1) (Version: 5.0.0.3 - Hewlett-Packard)
HP Notes (HKLM-x32\...\{86BAB08A-5E66-4C53-82E3-C1E91673C7CA}) (Version: 5.1.4274.30382 - Hewlett-Packard)
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP RSS (HKLM-x32\...\{A35E58D6-2A0F-4051-983B-79342081338E}) (Version: 5.1.4301.21494 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15130.3904 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.15145.3905 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 11.00.0001 - Hewlett-Packard)
HP TouchSmart Background - Beats (HKLM-x32\...\{6A6F8D36-04BA-41E9-9004-1789BD545874}) (Version: 1.0.1.0 - Hewlett-Packard)
HP TouchSmart RecipeBox (HKLM-x32\...\{20714B53-FC73-4F9C-9687-49EB237D6FD7}) (Version: 3.0.3830.27730 - Hewlett-Packard)
HP Update (HKLM-x32\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}) (Version: 5.003.001.001 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.12.1.0 - Hewlett-Packard)
HP Weather (HKLM-x32\...\{8364E531-493B-4B05-8041-09D5CE38B975}) (Version: 5.1.4295.16450 - Hewlett-Packard)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6374.0 - IDT)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
join.me (HKCU\...\JoinMe) (Version: 1.18.0.189 - LogMeIn, Inc.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.4507 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.4507 - CyberLink Corp.) Hidden
Letters from Nowhere 2 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Luxor HD (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Metric Converter (HKLM-x32\...\{D0661463-50F7-4A1E-83CB-37CC590589AE}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Mathematics (HKLM-x32\...\{4D090F70-6F08-4B60-9357-A1DFD4458F09}) (Version: 4.0 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Microsoft_VC80_ATL_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053 - Adobe) Hidden
Microsoft_VC90_ATL_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000 - Adobe) Hidden
Microsoft_VC90_MFCLOC_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Mozilla Firefox 36.0.4 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0.4 (x86 en-US)) (Version: 36.0.4 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
Nik Collection (HKLM-x32\...\Nik Collection) (Version: 1.2.8 - Google)
OLYMPUS ib (HKLM-x32\...\InstallShield_{89A43E80-AC6C-4DA8-9800-F4B30ED577C0}) (Version: 1.1.1404 - OLYMPUS IMAGING CORP.)
OLYMPUS ib (x32 Version: 1.1.1404 - OLYMPUS IMAGING CORP.) Hidden
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.65 - PDF Complete, Inc)
PDF Settings CS6 (x32 Version: 11.0 - Adobe Systems Incorporated) Hidden
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
ph (x32 Version: 1.0.0 - Your Company Name) Hidden
Photomatix Essentials 64-bit version 3.2.4 (HKLM\...\PhotomatixEssentials3x64_is1) (Version: 3.2.4 - HDRsoft Ltd)
Photomatix Pro version 5.0.5a (HKLM\...\PhotomatixPro5x64_is1) (Version: 5.0.5a - HDRsoft Ltd)
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
PortraitPro 12.2 (HKLM\...\PortraitPro12_is1) (Version: 12.2 - Anthropics Technology Ltd.)
PortraitPro 12.2 Trial (HKLM-x32\...\PortraitPro12Trial_is1) (Version: 12.2 - Anthropics Technology Ltd.)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.5706 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.5706 - CyberLink Corp.) Hidden
PxMergeModule (x32 Version: 1.00.0000 - Your Company Name) Hidden
QuickTime (HKLM-x32\...\{1451DE6B-ABE1-4F62-BE9A-B363A17588A2}) (Version: 7.65.17.80 - Apple Inc.)
RAF (HKLM-x32\...\{E6B43401-E818-4961-AFED-118DD8E87642}) (Version: 1.00.0001 - FUJIFILM Corporation)
Ralink 802.11n Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 4.0.3.0 - Ralink)
RAW FILE CONVERTER EX powered by SILKYPIX (HKLM-x32\...\InstallShield_{30B1CCDB-209B-4E94-8311-379F2E6B6B59}) (Version: 3 - Ichikawa Soft Laboratory)
RAW FILE CONVERTER EX powered by SILKYPIX (x32 Version: 3 - Ichikawa Soft Laboratory) Hidden
Recovery Manager (x32 Version: 5.5.0.4424 - CyberLink Corp.) Hidden
Remote Graphics Receiver (HKLM-x32\...\{16FC3056-90C0-4757-8A68-64D8DA846ADA}) (Version: 5.4.5 - Hewlett-Packard)
RollerCoaster Tycoon 3: Platinum (x32 Version: 2.2.0.98 - WildTangent) Hidden
Spot (HKLM-x32\...\{3D171340-B528-42E0-92E4-BDA7AEEF6F32}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
Tap Tap Bear (HKLM-x32\...\{A393CDFF-BEB8-48EA-990D-2EB35B311D23}_is1) (Version: 1.0.0.0 - XM Asia Pacific Pte Ltd)
The Treasures of Mystery Island: The Ghost Ship (x32 Version: 2.2.0.98 - WildTangent) Hidden
Topaz Adjust 5 (64-bit) (HKLM-x32\...\Topaz Adjust 5 (64-bit)) (Version: 5.0.0 - Topaz Labs)
Topaz Adjust 5 (HKLM-x32\...\Topaz Adjust 5) (Version: 5.0.1 - Topaz Labs, LLC)
Topaz B&W Effects (HKLM-x32\...\Topaz BW Effects 2) (Version: 2.1.0 - Topaz Labs, LLC)
Torchlight (x32 Version: 2.2.0.98 - WildTangent) Hidden
TSHostedAppLauncher (x32 Version: 5.1.15.0 - Hewlett-Packard) Hidden
Update for Microsoft Office 2010 (KB2494150) (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{428CB7A0-1068-4CE1-8835-39C7ECD297ED}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{B6AD7E27-012A-4B63-82BA-AF62893E5435}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition (HKLM\...\{90140000-0011-0000-1000-0000000FF1CE}_Office14.PROPLUS_{43F59F4D-7179-497E-BE99-BC6F7D1DDCBA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 64-Bit Edition (HKLM\...\{90140000-0044-0409-1000-0000000FF1CE}_Office14.PROPLUS_{43F59F4D-7179-497E-BE99-BC6F7D1DDCBA}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.98 - WildTangent) Hidden
WildTangent Games App (HP Games) (x32 Version: 4.0.5.32 - WildTangent) Hidden
Windows Driver Package - OLYMPUS IMAGING CORP. Camera Communication Driver Package (09/09/2009 1.0.0.0) (HKLM\...\2C1C2F29FADF39F533CEEE67B90F07A5306A4BDB) (Version: 09/09/2009 1.0.0.0 - OLYMPUS IMAGING CORP.)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinZip 17.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240D7}) (Version: 17.0.10283 - WinZip Computing, S.L. )
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 26%
Total physical RAM: 11702.93 MB
Available physical RAM: 8562.05 MB
Total Pagefile: 23404.05 MB
Available Pagefile: 19806.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.39 MB

========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:1846.33 GB) (Free:613.57 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:16.59 GB) (Free:2.07 GB) NTFS

========================= Users: ========================================
User accounts for \\FOTOFINISHER

Administrator            Friendly Hacker          Guest                    
The Foto Finisher        

**** End of log ****
 


Edited by hamluis, 01 April 2015 - 11:18 AM.


#5 LookingForAnAnswer

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Posted 03 April 2015 - 05:41 PM

Under my Device Manager, this is the message I get for the internal DVD / CD player that came with my HP computer, and for two external DVD players that I've since tried to connect to my computer:

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)



#6 LookingForAnAnswer

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Posted 03 April 2015 - 06:07 PM

Never mind -- I fixed it!   Turns out that some updates to iTunes make changes to the registry that can mess with the computer's ability to see/access some devices. I simply went to Programs/Features, selected iTunes and clicked Repair. That took 10 seconds and after that, my computer is now able to access my DVD drives.

 

Code 19: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged

334 out of 866 rated this helpful - Rate this topic

Published: August 31, 2007

Updated: May 27, 2010

Applies To: Windows Server 2008, Windows Vista

Device Manager displays the following message in the Device Properties dialog box, on the General tab, in the Device Status text box:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19)

Diagnosis

Data in the registry for the device and its driver have been damaged.

Resolution

A registry problem was detected. This can occur when more than one service is defined for a device, if there is a failure opening the service registry entry, or if the driver name cannot be obtained from the service registry entry.

Try these options:

Click Uninstall, and then click Scan for hardware changes to load a usable driver.

If the device is a CD or DVD drive, follow the procedure in Article ID 929461 on the Microsoft Web site (http://go.microsoft.com/fwlink/?LinkID=192798).

Restart the computer in Safe Mode, and then select Last Known Good Configuration. This rolls back to the most recent successful registry configuration.

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Community Additions

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itunes software issue

cheers peeps - alas i connected an external dvd to my pc today & had the same problem. the simple fix of repairing itunes definitely worked for me. cheers again

TDarkReaperW

3/10/2015

Code 19 TSST DVD

I went to the Control Panel and Uninstalled everything in the Publisher category from Apple (iTunes, Quicktime, etc.) then restarted the computer. Presto, my DVD player was back.

PatL90210

3/3/2015

Repairing Itunes 12.0.1 64 bit seemes to have worked still.......

Repairing Itunes 12.0.1 64 bit running Windows & Professional - seems to have worked. I would like to know what occured, what got changed by Itunes and why the heck hasn't Apple fixed it?

QuietOne54

1/16/2015

Fix Code 19 by "repairing" iTunes

What worked for me-

 

Running Windows 7 Home Premium.

 

In "Programs and Features" right click iTunes and click "Repair". After completion, CD and DVD devices should appear in Device Manager with no conflicts. After finishing, if problem was fixed, go to "Computer", right click, then left click "System Protection" and "Create" your own "System Restore Point", in case this ever happens again.






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