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ntoskrnl.exe BSOD while playing game


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#1 moontaco

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Posted 31 March 2015 - 04:17 PM

Hello all, new to this forum. I'm out of ideas on what else I can try to solve this issue so I wanted to pass it off to this community to see if anyone has any ideas.

 

 

My System:
 • Intel 2600K CPU
 • Asrock Z77 Extreme 4 Motherboard
 • MSI GTX 970 Video Card
 • 8GB Corsair Vengeance DDR3 Ram
 • Samsung 256GB Pro 850 (x2 in Raid 0)
 • ASUS Blu-Ray Drive
 • Seasonic 760W Platinum Power Supply
 • Windows 7 64-bit Professional
 
There is no overclock at all on the CPU / Video Card, all stock settings.
 
Crashing Symptoms:
So far I've only experienced the crashing while playing one game, Dragonball Xenoverse. HOWEVER, I currently only play two games - Hearthstone and Xenoverse - so that is hardly conclusive as to Xenoverse being solely responsible for the crashing.
 
What I've Done:
 • I've ran Memtest86 run for half a day, no errors.
 • I've run Prime95 for half a day, no errors.
 • I've tried formatting and reinstalling OS to rule out any system files that are buggered.
 • I've swapped out Video Cards (from 670 GTX to 970 GTX) as well as tried an older card (ATI 7770).
 
Using BlueScreenView, this is the information that it gleamed from the Crash:
Filename: ntoskrnl.exe
Address In Stack: ntoskrnl.exe+6c8be
From Address: fffff800`02a5d000
To Address: fffff800`03044000
Size: 0x005e7000
Time Stamp: 0x54d0317d
Time String: 2/2/2015 9:25:01 PM
Product Name: Microsoft® Windows® Operating System
File Description: NT Kernel & System
File Version: 6.1.7601.18741 (win7sp1_gdr.150202-1526)
Company: Microsoft Corporation
Full Path: C:\Windows\system32\ntoskrnl.exe
 
 
If anyone has any insight to this problem or have any possible solutions, please, I'm all ears. Thank you very much :)

Edited by hamluis, 31 March 2015 - 08:50 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 hamluis

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Posted 31 March 2015 - 05:35 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 moontaco

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Posted 31 March 2015 - 06:53 PM

Speccy Snapshot: http://speccy.piriform.com/results/M4VWMT1G3YkfXGoMR7ctUBi

 

Information from MiniToolBox:

 

MiniToolBox by Farbar  Version: 09-03-2015
Ran by Frank (administrator) on 31-03-2015 at 18:32:24
Running from "C:\Users\Frank\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: To Be Filled By O.E.M. Manufacturer: To Be Filled By O.E.M.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (03/31/2015 01:56:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2015 01:43:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2015 09:38:27 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2015 09:37:20 AM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD initialization failed [6]
 
Error: (03/31/2015 09:37:20 AM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]
 
Error: (03/31/2015 09:37:20 AM) (Source: NvStreamSvc) (User: )
Description: NvStreamSvcNvVAD endpoint registration failed [0]
 
Error: (03/31/2015 01:42:48 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (03/30/2015 10:38:42 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/30/2015 10:30:24 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (03/30/2015 10:27:43 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (03/31/2015 01:54:57 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)C:\Windows\MEMORY.DMP033115-26738-01
 
Error: (03/31/2015 01:54:56 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:53:42 PM on ‎3/‎31/‎2015 was unexpected.
 
Error: (03/31/2015 01:42:44 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)C:\Windows\MEMORY.DMP033115-43430-01
 
Error: (03/31/2015 01:42:42 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:41:17 PM on ‎3/‎31/‎2015 was unexpected.
 
Error: (03/31/2015 01:41:03 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR2.
 
Error: (03/30/2015 10:26:33 PM) (Source: BugCheck) (User: )
Description: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)C:\Windows\MEMORY.DMP033015-45801-01
 
Error: (03/30/2015 10:26:32 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:25:22 PM on ‎3/‎30/‎2015 was unexpected.
 
Error: (03/30/2015 09:41:59 AM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error: 
%%1053
 
Error: (03/30/2015 09:41:59 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.
 
Error: (03/30/2015 08:59:28 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Security Update for Windows 7 for x64-based Systems (KB3036493).
 
 
Microsoft Office Sessions:
=========================
Error: (03/31/2015 01:56:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2015 01:43:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2015 09:38:27 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/31/2015 09:37:20 AM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD initialization failed [6]
 
Error: (03/31/2015 09:37:20 AM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcFailed to set NvVAD endpoint as default Audio endpoint [0]
 
Error: (03/31/2015 09:37:20 AM) (Source: NvStreamSvc)(User: )
Description: NvStreamSvcNvVAD endpoint registration failed [0]
 
Error: (03/31/2015 01:42:48 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"c:\program files (x86)\IMS200\imsdvr\OcxDemo.exe
 
Error: (03/30/2015 10:38:42 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (03/30/2015 10:30:24 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"c:\program files (x86)\ims200\imsdvr\OcxDemo.exe
 
Error: (03/30/2015 10:27:43 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Photoshop CC (HKLM-x32\...\{2D99B50E-431D-4AA8-85C1-172A6F8BCF09}) (Version: 14.0 - Adobe Systems Incorporated)
Adobe Update Management Tool (HKLM-x32\...\{534A7A1A-7102-4AF6-23EA-7CD279C7B625}_is1) (Version: 6.2 - PainteR)
Asmedia ASM104x USB 3.0 Host Controller Driver (HKLM-x32\...\{E4FB0B39-C991-4EE7-95DD-1A1A7857D33D}) (Version: 1.10.1.0 - Asmedia Technology)
ASUS Xonar DG Audio Driver (HKLM\...\C-Media Oxygen HD Audio Driver) (Version:  - )
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5863 - AVG Technologies)
AVG 2015 (Version: 15.0.4321 - AVG Technologies) Hidden
AVG 2015 (Version: 15.0.5863 - AVG Technologies) Hidden
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Borderless Gaming (HKLM-x32\...\Borderless Gaming_is1) (Version: 7.9 - Codeusa Software)
Broadcom NetLink Controller (HKLM\...\{C91DCB72-F5BB-410D-A91A-314F5D1B4284}) (Version: 14.8.5.1 - Broadcom Corporation)
Brother MFL-Pro Suite HL-2280DW (HKLM-x32\...\{3ACCCFB3-7B17-4E9F-ACB0-46868FCD4487}) (Version: 1.1.3.0 - Brother Industries, Ltd.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DRAGON BALL XENOVERSE (HKLM-x32\...\Steam App 323470) (Version:  - DIMPS)
FF-GP1 (HKLM-x32\...\CM2793) (Version:  - )
FileZilla Client 3.10.2 (HKLM-x32\...\FileZilla Client) (Version: 3.10.2 - Tim Kosse)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
IMS200 (HKLM-x32\...\IMS2001.31) (Version: 1.31 - )
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.4.220 - Intel Corporation)
Junk Mail filter update (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
KLS Mail Backup 3.1.0.0 (HKLM-x32\...\KLS Mail Backup_is1) (Version:  - KirySoft)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
MPC-HC 1.7.8 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.8 - MPC-HC Team)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
NVIDIA 3D Vision Controller Driver 347.09 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 347.09 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 347.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 347.88 - NVIDIA Corporation)
NVIDIA Control Panel 347.88 (Version: 347.88 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.2.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.2.2 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 17.12.8 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 347.88 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 347.88 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.33.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.33.0 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.173.1392 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 2.2 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.14.0702 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
NVIDIA ShadowPlay 17.12.8 (Version: 17.12.8 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 17.12.8 (Version: 17.12.8 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 17.12.8 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.27 (Version: 1.2.27 - NVIDIA Corporation) Hidden
OpenAL (HKLM-x32\...\OpenAL) (Version:  - )
PDF Settings CC (x32 Version: 12.0 - Adobe Systems Incorporated) Hidden
SHIELD Streaming (Version: 4.0.1000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (Version: 17.12.8 - NVIDIA Corporation) Hidden
Skype™ 7.2 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.2.103 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
Transmission Remote GUI 5.0.1 (HKLM-x32\...\transgui_is1) (Version:  - Yury Sidorov)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WhoCrashed 5.03 (HKLM\...\WhoCrashed_is1) (Version:  - Resplendence Software Projects Sp.)
Windows Live Communications Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 44%
Total physical RAM: 8073.33 MB
Available physical RAM: 4491.29 MB
Total Pagefile: 16144.84 MB
Available Pagefile: 11826.33 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.3 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:399.9 GB) (Free:345.74 GB) NTFS
3 Drive e: (Elements) (Fixed) (Total:1863.01 GB) (Free:297.29 GB) NTFS
4 Drive f: (Local Disk) (Fixed) (Total:931.51 GB) (Free:507.92 GB) NTFS
5 Drive g: (TV Shows) (Fixed) (Total:3726.01 GB) (Free:2196.1 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\FRANK-PC
 
Administrator            Frank                    Guest                    
 
 
**** End of log ****


#4 hamluis

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Posted 31 March 2015 - 07:47 PM

Description: The driver detected a controller error on \Device\Harddisk2\DR2.
 
Unless I missed the obvious...none of your hard drives seem to support SMART.  IMO, that means that they are very old...and won't necessarily provide users with any warning of impending/prospective failure.  That's not good, IMO.
 
I myself would ensure that all data considered valued...was backed up.  Then I would run hard drive diagnostics on each drive used.  Note:  chkdsk /r is NOT a hard drive diagnostic.
 
I just noted that the error data you posted in your initial topic...dates to 2 Feb 2015.  Is that the only time that you had a BSOD?
 
Louis


#5 moontaco

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Posted 31 March 2015 - 08:10 PM

Hi there, I'm not sure why it's dated 2 Feb 2015 as that's impossible, fresh format as of two days ago LOL. Time/date is set correctly on PC as well.

 

Primary drives are Samsung 850 Pro x 2. I have the one 4TB External (about a year old) and one 2TB External (it's fairly old but not ancient). Only one truly ancient drive in the mix (the 1TB External). All are normally backed up to a NAS and the NAS is backed up to my server. No offsite/cloud because of bleep data caps here -_- Have not installed the backup software yet since fresh format but have not added any critically new data either so no worries there.

 

Back to the crashing, no, the crashing occurs pretty regularly while in Xenoverse (game). It started last week and has persisted through changing video cards and a reformat. Maybe motherboard or ram, it's hard to pin down further. The ram tests fine in memtest but that's hardly conclusive. I'll try testing the sticks one by one while playing the game to see if I can narrow that down further.

 

Thanks for the help Louis :)



#6 technonymous

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Posted 31 March 2015 - 11:00 PM

It's hard to believe all of those are reporting no smart available, especially the one Samsung reporting that it's SATA 3. I would check the bios and see if SMART is enable on that system. Then run speccy again and see if it reports SMART this time.






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