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Incredibly Slow Boot and Operating System


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19 replies to this topic

#1 dphenry157

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Posted 31 March 2015 - 10:53 AM

All of a sudden my desktop PC has been running incredibly slow, start up takes forever and then once I'm up and running the OS seems totally sluggish.  I have Windows 7 and I use Chrome.  Help please?



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#2 boopme

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Posted 02 April 2015 - 12:33 PM

Hello dp.. Lets run these and see what's up.

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Hold down Control and click on this link to open ESET Online Scanner in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE: Sometimes if ESET finds no infections it will not create a log.

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#3 dphenry157

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Posted 08 April 2015 - 12:39 PM

ESET did not create a log.

 

What do i do at this point.  Apologies for sending two responses.

 

TY!



#4 dphenry157

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Posted 08 April 2015 - 12:41 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.5.3 (04.07.2015:1)
OS: Windows 7 Professional x64
Ran by dphenry on Wed 04/08/2015 at 11:19:53.51
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Program Files (x86)\fileopenerpro"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 04/08/2015 at 11:22:53.45
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#5 dphenry157

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Posted 08 April 2015 - 12:44 PM

ESET file attached 

 

C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSS.exe a variant of Win32/Systweak.L potentially unwanted application deleted - quarantined
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSHelper.dll a variant of Win32/Systweak.N potentially unwanted application deleted - quarantined
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSPrivacyProtector.exe a variant of Win32/Systweak.L potentially unwanted application deleted - quarantined
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegClean.exe a variant of Win32/Systweak potentially unwanted application deleted - quarantined
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSRegistryOptimizer.exe a variant of Win32/Systweak.L potentially unwanted application deleted - quarantined
C:\Program Files\WinZip\Utils\WzSysScan\WINZIPSSSystemCleaner.exe a variant of Win32/Systweak.L potentially unwanted application deleted - quarantined
C:\Users\dphenry.DPHENRY\AppData\Local\dsisetup983112522.exe Win32/Adware.DsiLoad.A application cleaned by deleting - quarantined
C:\Users\dphenry.DPHENRY\AppData\Roaming\Wondershare\WSRoot\res\rt12\pwn Android/Exploit.Lotoor.EP trojan cleaned by deleting - quarantined
C:\Users\dphenry.DPHENRY\AppData\Roaming\Wondershare\WSRoot\res\rt9\exynos-abuse a variant of Android/Exploit.Lotoor.CX trojan cleaned by deleting - quarantined
C:\Users\dphenry.DPHENRY\Desktop\android-data-recovery.exe multiple threats cleaned by deleting - quarantined
C:\Users\dphenry.DPHENRY\Desktop\android-recovery.exe multiple threats cleaned by deleting - quarantined


#6 dphenry157

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Posted 08 April 2015 - 05:44 PM

More narrative: on February 11 my Norton 360 began, day after day to save 77,000+ files to my HD. Finally Norton techs deleted the files. I now have disk space back, but the system is still incredibly slow. It takes 15-20 minutes to reboot the system. As the system reboots it asks me twice for passwords as if two separate users are logging on. Any help will be most appreciated.

#7 quietman7

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Posted 09 April 2015 - 01:31 PM


Perform a scan with emsisoft_emergency_kit.pnglogo.png

Please download Emsisoft Emergency Kit and save it to your desktop.
  • Double-click on EmsisoftEmergencyKit.exe to install and create a shortcut on the desktop.
  • Leave all settings as they are and click Accept & Extract. A folder named EEK will be created in the root of the drive (usually C:\) as shown here.
  • After extraction an Emsisoft Emergency Kit window will open. Under "Run Directly:" click Emergency Kit Scanner.
    rxYDlQ1.png
    .
  • When asked to run an online update, click Yes.
    dQaKPnk.png
    .
  • When the update is finished, click the Back to Security Status link in the left corner.
  • On the main screen click the Scan PC button.
  • Select Smart Scan, then click the Scan button.
  • When the scan is finished, click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
    g5ojhHp.png
    .
  • Click the View Report button and in the Reports window double-click on the most recent log. Logs are named as follows: a2scan_Date-Time.txt (YYMODY) and saved to C:\EEK\bin\Reports\.
  • Alternatively you can click Export and save the log to your Desktop, then open by double-clicking on it.
  • Copy and paste the contents of that logfile in your next reply.

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#8 dphenry157

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Posted 10 April 2015 - 10:19 AM

Emsisoft Emergency Kit - Version 9.0
Last update: 4/9/2015 2:42:50 PM
User account: DPHENRY\dphenry
 
Scan settings:
 
Scan type: Smart Scan
Objects: Rootkits, Memory, Traces, C:\Windows\, C:\Program Files\, C:\Program Files (x86)\
 
Detect PUPs: On
Scan archives: Off
ADS Scan: On
File extension filter: Off
Advanced caching: On
Direct disk access: Off
 
Scan start: 4/9/2015 4:18:18 PM
C:\Users\equick\AppData\Local\apn detected: Application.AppInstall (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{669695BC-A811-4A9D-8CDF-BA8C795F261C} detected: Adware.Win32.Stripow (A)
Value: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\TOOLBAR -> {669695BC-A811-4A9D-8CDF-BA8C795F261C} detected: Adware.Win32.Stripow (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{38493F7F-2922-4C6C-9A9A-8DA2C940D0EE} detected: Adware.Win32.FastSearch (A)
Key: HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\TYPELIB\{3277CD27-4001-4EF8-9D96-C6CA745AC2F9} detected: Adware.Win32.FastSearch (A)
 
Scanned 238682
Found 5
 
Scan end: 4/9/2015 5:06:40 PM
Scan time: 0:48:22
 
Where from here please?
 
TY!


#9 quietman7

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Posted 10 April 2015 - 02:02 PM

boopme is going to be unavailable for a few days so I will take over providing assistance.

How is your computer running now?
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#10 dphenry157

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Posted 10 April 2015 - 02:03 PM

Once it reboots it runs fine, but waiting 15-20 minutes for a reboot just doesn't seem to be right.  Any ideas?

 

TY!



#11 quietman7

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Posted 10 April 2015 - 04:08 PM

That sounds more like a running program hanging in the background which is not closing properly...hence the delay in rebooting.

Lets check to see what programs you have running at startup.

Please download and install CCleaner.
I recommend the Portable build which does not include any toolbars.
  • Double-click on CCleaner to start the program.
  • On the left-hand menu click Tools.
  • To the immediate right click Startup > Windows.
  • Click Save to text file... in the lower right-hand corner.
  • For convenience save the startup.txt file to the Desktop.
  • Open the startup.txt file in Notepad and uncheck Word Wrap from the Format menu.
  • Copy and paste the contents of that file in your next reply.

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#12 dphenry157

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Posted 11 April 2015 - 10:45 AM

Yes HKCU:Run Adobe Acrobat Synchronizer Adobe Systems Incorporated "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe"
Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes HKCU:Run Dashlane Dashlane "C:\Users\dphenry.DPHENRY\AppData\Roaming\Dashlane\Dashlane.exe" autoLaunchAtStartup
Yes HKCU:Run Google+ Auto Backup Google Inc. "C:\Users\dphenry.DPHENRY\AppData\Local\Programs\Google\Google+ Auto Backup\Google+ Auto Backup.exe" /autostart
Yes HKCU:Run GoogleChromeAutoLaunch_D5032C95D0AFE1B632236545FA40F308 Google Inc. "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
Yes HKCU:Run GoogleDriveSync Google "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
Yes HKCU:Run MediaFire Tray MediaFire, LLC C:\Users\dphenry.DPHENRY\AppData\Local\MediaFire Desktop\mf_watch.exe
Yes HKCU:Run Sidebar Microsoft Corporation C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
Yes HKCU:Run updateMgr "C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcPro7_1_0 -reboot 1
Yes HKLM:Run Acrobat Assistant 8.0 Adobe Systems Inc. "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrotray.exe"
Yes HKLM:Run Adobe Creative Cloud Adobe Systems Incorporated "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true
Yes HKLM:Run AdobeAAMUpdater-1.0 Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
Yes HKLM:Run AdobeCS6ServiceManager Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin
Yes HKLM:Run BCSSync Microsoft Corporation "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
Yes HKLM:Run File Sanitizer c:\Program Files (x86)\Hewlett-Packard\File Sanitizer\CoreShredder.exe
Yes HKLM:Run HotKeysCmds Intel Corporation "C:\Windows\system32\hkcmd.exe"
Yes HKLM:Run hpsysdrv Hewlett-Packard c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
Yes HKLM:Run IgfxTray Intel Corporation "C:\Windows\system32\igfxtray.exe"
Yes HKLM:Run IMSS Intel Corporation "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"
Yes HKLM:Run PDF Complete PDF Complete Inc C:\Program Files (x86)\PDF Complete\pdfsty.exe
Yes HKLM:Run Persistence Intel Corporation "C:\Windows\system32\igfxpers.exe"
Yes HKLM:Run RTHDVCPL Realtek Semiconductor C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
Yes Startup Common Snagit 11.lnk TechSmith Corporation C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
Yes Startup User Lookeen.lnk Axonic Informationssysteme GmbH C:\Program Files (x86)\Axonic\Lookeen\LookeenDesktopSearch.exe
 
Please advise from here.
 
TY,
 
DPH


#13 quietman7

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Posted 11 April 2015 - 05:19 PM

Most of these programs are not required to run at startup. They are all available via Start > All Programs > Program folder in the Start menu.

Start by disabling these using CCleaner....
Yes HKCU:Run Adobe Acrobat Synchronizer Adobe Systems Incorporated "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe"
Yes HKCU:Run updateMgr "C:\Program Files (x86)\Adobe\Acrobat 7.0\Acrobat\AdobeUpdateManager.exe" AcPro7_1_0 -reboot 1
Yes HKLM:Run Acrobat Assistant 8.0 Adobe Systems Inc. "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrotray.exe"
Yes HKLM:Run Adobe Creative Cloud Adobe Systems Incorporated "C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe" --showwindow=false --onOSstartup=true
Yes HKLM:Run AdobeAAMUpdater-1.0 Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
Yes Startup Common Snagit 11.lnk TechSmith Corporation C:\Program Files (x86)\TechSmith\Snagit 11\Snagit32.exe
If that does not help...then disable these.
Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes HKCU:Run Dashlane Dashlane "C:\Users\dphenry.DPHENRY\AppData\Roaming\Dashlane\Dashlane.exe" autoLaunchAtStartup
Yes HKCU:Run Google+ Auto Backup Google Inc. "C:\Users\dphenry.DPHENRY\AppData\Local\Programs\Google\Google+ Auto Backup\Google+ Auto Backup.exe" /autostart
Yes HKCU:Run GoogleChromeAutoLaunch_D5032C95D0AFE1B632236545FA40F308 Google Inc. "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
Yes HKCU:Run GoogleDriveSync Google "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
Yes HKCU:Run MediaFire Tray MediaFire, LLC C:\Users\dphenry.DPHENRY\AppData\Local\MediaFire Desktop\mf_watch.exe
Yes HKCU:Run Sidebar Microsoft Corporation C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
Note: If there is anything specifically in the above list you want to run at startup, then ignore it. For example, the only benefit to allow CCleaner to run at startup is so it can do its cleaning automatically. I run the program manually once a week. Some folks prefer the auto clean.

What we are essentially doing is experimenting to see how well the machine runs without these startups. Any of them can easily be re-enabled to startup again at any time.
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#14 dphenry157

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Posted 12 April 2015 - 01:56 PM

I followed your instructions and basically removed all of the programs from startup as suggested. I am still facing a 15-20 minute reboot time. Where from here?

#15 quietman7

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Posted 12 April 2015 - 05:26 PM

Shutdown problems can be symptomatic of a variety of things to include hardware and software conflicts, a program or process that refuses to terminate, other programs hanging or unresponsive in the background, mismatched or bad memory (RAM), faulty or incompatible device drivers and even malware. If you are in a domain environment, a slow shutdown could be caused by logoff scripts enforced by organizational policies placed on the computer. Troubleshooting can be an arduous and time consuming task.

You can use Windows Advanced Tools to check if a particular program is slowing the machine when shutting down.

Click the Start Orb > Control Panel > View by icons > Performance Information and Tools and click on Advanced Tools in the left pane. Under Performance issues, click on the link indicating "Programs are causing Windows to shut down slowly. View details"..
20069d1365897286t-advanced-tools-open-wi

If nothing is showing under Performance issues, try investigating the most recent events.
1. Click the Start Orb > All Programs > Accessories, right-click Command Prompt and select Run As Administrator.

2. Click the Start Orb and in the Search box, type: cmd
* Right-click on cmd.exe and select Run As Administrator (or use Ctrl+Shift+Enter).
* Click Yes if prompted by the User Account Control.
* At the command prompt C:\>_, copy and paste or type:
wevtutil qe Microsoft-Windows-Diagnostics-Performance/Operational /f:text > %userprofile%\Desktop\Event.txt
* press Enter.
* When finished, type: exit
* Double-click on Event.txt on your Desktop to open it. Go to the end of the file (Ctrl+End) to see the most recent events. Those with an Event ID in the 200 series are shut down events. There may be a name or reason in the event listing for you to investigate further.
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