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#1 george_pc

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Posted 31 March 2015 - 10:49 AM

Hello every so often my computer switches to a blue screen with the writing::

 

A problem has been detected and Windows has been shut down to prevent damage to your computer.

Bad_POOL_HEADER

 

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation. ask your hardware or software manufacturer for any windows updates you might need.

If problems continue disable or remove any newly installed hardware. or soft ware. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components restart your computer press F8 to select advanced startup options and then select safe mode.

Technical information 
*** STOP: 0X00000019 (0X00000000000000020,0XFFFFFA800A321500, 0XFFFFFA800A321520, x0000000004020022)

 

COLLECTING DATA FOR CRASH DUMP...

INITIALISING DISK FOR CRASH DUMP...

BEGINNING DUMP OF PHYSICAL MEMORY.

DUMPING PHYSICAL MEMORY TO DISK: 100

PHYSICAL MEMORY DUMP COMPLETE

CONTACT YOUR SYSTEM ADMIN OR TECHNICAL SUPPORT GROUP FOR FURTHER ASSISTANCE


can somebody please tell me how to get rid of this!! ASAP



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#2 hamluis

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Posted 31 March 2015 - 12:55 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 george_pc

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Posted 31 March 2015 - 12:58 PM

MiniToolBox by Farbar Version: 09-03-2015 Ran by George (administrator) on 31-03-2015 at 18:57:08 Running from "C:\Users\George\Downloads" Microsoft Windows 7 Ultimate Service Pack 1 (X64) Model: System Product Name Manufacturer: System manufacturer Boot Mode: Normal

 

*************************************************************************** ========================= Event log errors: =============================== Application errors: ==================

Error: (03/31/2015 05:24:50 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 05:16:36 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 05:05:29 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 05:01:30 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 04:25:29 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 03:57:58 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 02:48:06 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 02:45:32 PM) (Source: Microsoft Security Client Setup) (User: George-PC) Description: HRESULT:0x8004FF11 Description:Cant install Microsoft Security Essentials on a computer running in safe mode. Your computer is currently running in safe mode. To install Security Essentials, your computer must be running in normal mode. Please restart your computer in normal mode, and then try to run the Security Essentials Setup Wizard again. Error code:0x8004FF11.

 

Error: (03/31/2015 02:43:36 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 02:01:32 PM) (Source: WinMgmt) (User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

System errors: =============

Error: (03/31/2015 05:25:58 PM) (Source: Service Control Manager) (User: ) Description: The Google Update Service (gupdate) service failed to start due to the following error: %%2

 

Error: (03/31/2015 05:23:37 PM) (Source: Service Control Manager) (User: ) Description: The CyberGhost 5 Client Service service failed to start due to the following error: %%1053

 

Error: (03/31/2015 05:23:37 PM) (Source: Service Control Manager) (User: ) Description: A timeout was reached (30000 milliseconds) while waiting for the CyberGhost 5 Client Service service to connect.

 

Error: (03/31/2015 05:15:26 PM) (Source: Service Control Manager) (User: ) Description: The CyberGhost 5 Client Service service failed to start due to the following error: %%1053

 

Error: (03/31/2015 05:15:26 PM) (Source: Service Control Manager) (User: ) Description: A timeout was reached (30000 milliseconds) while waiting for the CyberGhost 5 Client Service service to connect.

 

Error: (03/31/2015 05:02:31 PM) (Source: Service Control Manager) (User: ) Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: %%1068

 

Error: (03/31/2015 05:00:16 PM) (Source: Service Control Manager) (User: ) Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: %%1068

 

Error: (03/31/2015 05:00:16 PM) (Source: Service Control Manager) (User: ) Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: %%1068

 

Error: (03/31/2015 05:00:16 PM) (Source: Service Control Manager) (User: ) Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: %%1068

 

Error: (03/31/2015 05:00:16 PM) (Source: Service Control Manager) (User: ) Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: %%1068

 

Microsoft Office Sessions: =========================

Error: (03/31/2015 05:24:50 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 05:16:36 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 05:05:29 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 05:01:30 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 04:25:29 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 03:57:58 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 02:48:06 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 02:45:32 PM) (Source: Microsoft Security Client Setup)(User: George-PC) Description: HRESULT:0x8004FF11 Description:Cant install Microsoft Security Essentials on a computer running in safe mode. Your computer is currently running in safe mode. To install Security Essentials, your computer must be running in normal mode. Please restart your computer in normal mode, and then try to run the Security Essentials Setup Wizard again. Error code:0x8004FF11.

 

Error: (03/31/2015 02:43:36 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (03/31/2015 02:01:32 PM) (Source: WinMgmt)(User: ) Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

=========================== Installed Programs ============================

µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.39744 - BitTorrent Inc.)

Adobe Flash Player ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 9.0.124.0 - Adobe Systems Incorporated)

AMD Accelerated Video Transcoding (Version: 13.30.100.40402 - Advanced Micro Devices, Inc.) Hidden

AMD Catalyst Control Center (x32 Version: 2014.0402.444.6576 - Advanced Micro Devices, Inc.) Hidden

AMD Catalyst Install Manager (HKLM\...\{17992A33-06A9-9191-B613-86018E3A017E}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)

AMD Fuel (Version: 2014.0402.444.6576 - Advanced Micro Devices, Inc.) Hidden

BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.39589 - BitTorrent Inc.)

Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden

Catalyst Control Center InstallProxy (x32 Version: 2014.0402.444.6576 - Advanced Micro Devices, Inc.) Hidden

Catalyst Control Center Localization All (x32 Version: 2014.0402.444.6576 - Advanced Micro Devices, Inc.) Hidden

Catalyst Control Center Profiles Mobile (x32 Version: 2014.0402.444.6576 - Advanced Micro Devices, Inc.) Hidden CCC Help Chinese Standard (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Chinese Traditional (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Czech (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Danish (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Dutch (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help English (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Finnish (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help French (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help German (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Greek (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Hungarian (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Italian (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Japanese (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Korean (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Norwegian (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Polish (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Portuguese (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Russian (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Swedish (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Thai (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

CCC Help Turkish (x32 Version: 2014.0402.0443.6576 - Advanced Micro Devices, Inc.) Hidden

ccc-utility64 (Version: 2014.0402.444.6576 - Advanced Micro Devices, Inc.) Hidden

CyberGhost 5 (HKLM\...\CyberGhost 5_is1) (Version: - CyberGhost S.R.L.)

Getprivate VPN version 1.0 (HKLM-x32\...\{43A12E1B-6532-4C90-90A5-60972044DFED}_is1) (Version: 1.0 - )

Google Chrome (HKLM-x32\...\Google Chrome) (Version: 41.0.2272.101 - Google Inc.)

Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden

Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)

Java Auto Updater (x32 Version: 2.8.40.26 - Oracle Corporation) Hidden

Microsoft .NET Framework 4.5 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50709 - Microsoft Corporation) Microsoft .NET Framework 4.5 (Version: 4.5.50709 - Microsoft Corporation) Hidden

Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)

Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)

Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden

Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden

Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden

Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)

Origin (HKLM-x32\...\Origin) (Version: 9.2.1.4399 - Electronic Arts, Inc.)

PowerISO (HKLM-x32\...\PowerISO) (Version: 6.2 - Power Software Ltd)

Ralink RT2870 Wireless LAN Card (HKLM-x32\...\{28DA7D8B-F9A4-4F18-8AA0-551B1E084D0D}) (Version: 1.5.26.0 - Ralink)

Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.77.1126.2013 - Realtek) Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7071 - Realtek Semiconductor Corp.)

TAP-Windows 9.9.2 (HKLM\...\TAP-Windows) (Version: 9.9.2 - )

The Sims 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.67.2 - Electronic Arts)

The Sims 3 Ambitions (HKLM-x32\...\{910F4A29-1134-49E0-AD8B-56E4A3152BD1}) (Version: 4.0.87 - Electronic Arts) T

he Sims 3 Fast Lane Stuff (HKLM-x32\...\{ED436EA8-4145-4703-AE5D-4D09DD24AF5A}) (Version: 5.0.44 - Electronic Arts)

The Sims 3 Generations (HKLM-x32\...\{E6B88BD6-E4B2-4701-A648-B6DAC6E491CC}) (Version: 8.0.152 - Electronic Arts)

The Sims 3 Late Night (HKLM-x32\...\{45057FCE-5784-48BE-8176-D9D00AF56C3C}) (Version: 6.5.1 - Electronic Arts)

The Sims 3 Pets (HKLM-x32\...\{C12631C6-804D-4B32-B0DD-8A496462F106}) (Version: 10.0.96 - Electronic Arts)

The Sims 3 World Adventures (HKLM-x32\...\{BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}) (Version: 2.0.86 - Electronic Arts)

TuneUp Utilities 2014 (en-GB) (x32 Version: 14.0.1000.340 - TuneUp Software) Hidden TuneUp Utilities 2014 (HKLM-x32\...\TuneUp Utilities) (Version: 14.0.1000.340 - TuneUp Software)

TuneUp Utilities 2014 (x32 Version: 14.0.1000.340 - TuneUp Software) Hidden WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)

 

========================= Memory info: ===================================

Percentage of memory in use: 28%

Total physical RAM: 7106.64 MB

Available physical RAM: 5050.98 MB

Total Pagefile: 14211.47 MB Available Pagefile: 12041.53 MB

Total Virtual: 4095.88 MB Available Virtual: 3985.16 MB

 

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:931.41 GB) (Free:830.57 GB) NTFS

3 Drive e: (Sims3) (CDROM) (Total:5.6 GB) (Free:0 GB) UDF =========================

 

Users: ========================================

User accounts for \\GEORGE-

PC Administrator George

Guest

 

**** End of log ****


Edited by hamluis, 31 March 2015 - 01:27 PM.


#4 hamluis

hamluis

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Posted 31 March 2015 - 02:01 PM

TuneUp Utilities 2014 (en-GB) (x32 Version: 14.0.1000.340 - TuneUp Software) Hidden TuneUp Utilities 2014 (HKLM-x32\...\TuneUp Utilities) (Version: 14.0.1000.340 - TuneUp Software)
TuneUp Utilities 2014 (x32 Version: 14.0.1000.340 - TuneUp Software) Hidden WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
 
I would uninstal the above...and never install such again.
 
Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner
 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494
 
Then...I would run the chdksk /r command...followed by the sfc /scannow command.  I would then see how the system runs.

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

 

Louis






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