Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows Acting Strange / Slow Machine


  • Please log in to reply
5 replies to this topic

#1 sendric

sendric

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:01:46 PM

Posted 31 March 2015 - 09:03 AM

Greetings,

 

My laptop has been running extremely slowly (especially when shutting down and opening Firefox) for a while.  It recently also is automatically turning off McAfee Antivurus Plus.  After I hit Shutdown last night it gave me a window saying something like "Libraries still open" and I never opened that folder.  I also have noticed some icons are duplicates of others that are "ghosted" or sort of translucent.  The names have the $ in them too.

 

I did use Utorrent but deleted that.  However, when McAfee asks to update or  install updates it still asks to install Utorrent. 

 

Thank you very much in advance for your help!


Edited by computerxpds, 31 March 2015 - 10:40 AM.
Moved from Windows 7 to AII ~ Computerxpds


BC AdBot (Login to Remove)

 


#2 Sobia6464

Sobia6464

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:02:46 PM

Posted 31 March 2015 - 10:27 AM

Sounds like a virus issue, especially with utorrent.  McAfee isn't really much help either.  Try posting about your issue here:

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

My recommendation though for the time being is to disable system restore point creation, reboot PC in safe mode, run a malwarebytes scan (download this if you haven't already).  Be sure to update MBAM before running the scan.  Save all logs.  The users in the virus forum will want to look at those.



#3 RolandJS

RolandJS

  • Members
  • 4,512 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Austin TX metro area
  • Local time:01:46 PM

Posted 31 March 2015 - 10:35 AM

BC here has a great tool MiniToolBox, download, run, be prepared to post log[s] -- when BC techs request it.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#4 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:11:46 AM

Posted 31 March 2015 - 10:36 AM

Sounds like a virus issue, especially with utorrent.  McAfee isn't really much help either.  Try posting about your issue here:

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

My recommendation though for the time being is to disable system restore point creation, reboot PC in safe mode, run a malwarebytes scan (download this if you haven't already).  Be sure to update MBAM before running the scan.  Save all logs.  The users in the virus forum will want to look at those.

You cannot request the use of Malware tools in the Windows forums. This topic should be moved to the Am I Infected forum where these tools can be used.  If the tools allowed to be used in the Am I Infected forum cannot resolve this issue, then it should be moved to the Malware Removal Logs forum.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,391 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:11:46 AM

Posted 31 March 2015 - 10:41 AM

@sendric

 

Welcome to Bleeping Computer.

 

I have requested that this topic be moved to the Am I Infected forum.  In this forum it can be determined if this computer is infected.  If the limited tools allowed in the Am I Infected forum can not resolve the problem, then you will be requested to post a topic in the Malware Removal Logs forum where a member of the Malware Removal Team will help you.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,035 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:46 PM

Posted 31 March 2015 - 02:41 PM

Let's get some scan data.

3Al62Pm.pngMiniToolBox
  • Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • Flush DNS
    • Report IE Proxy Settings
    • Reset IE Proxy Settings
    • Report FF Proxy Settings
    • Reset FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
SXvL3ZF.pngTDSSKiller
  • Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
zcMPezJ.pngAdwCleaner
  • Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
lv0mVRW.pngJunkware Removal Tool
  • Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
cvMlKv6.pngESET Online Scanner
  • Hold down Control and click on this link to open ESET Online Scanner in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE: Sometimes if ESET finds no infections it will not create a log.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users