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Driver installation problem


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#1 GhostPoop

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Posted 30 March 2015 - 10:44 AM

Not quite sure where this one was supposed to go, so if I've put it in the wrong place, I'd appreciate helping a newbie out and moving it. Thanks!

 

I have a compuer with windows 7 pro that doesn't seem to recognize the printer I'm trying to install (HP LaserJet P3005d). It's a local connection using a USB port, so it should install the driver automatically, but it fails to do so. I've tried to install the universal drive manually through HP's support site, but it still doesn't seem to want to recognize the driver.

 

The computer simply lists it in the device manager as "Generic USB Hub," but that's all it will do. I've tried to unistall it from device manager, then taken steps to install it manually, then plug it back in. Still nothing. Does anyone have any advice? Has anyone run accross this problem? I'm completely stumped here.



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#2 Aura

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Posted 01 April 2015 - 09:35 AM

Hi GhostPoop :)

Let's see if you haven't other drivers that requires attention before installing the ones for your printer.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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