Yesterday was a bleepty day for me, since I was scammed for more than 2k eur. I fell for a scam after a guy asked me to download cursevoice from a link that he sent through skype. I was talking with him and his friend, and they both had a british accent, so I really didn't think that they were going to scam me. This is the scam I'm talking about:http://forums.steamrep.com/threads/report-76561198150218321-other-other-game-items.95609/
After A couple of minutes I saw that my steamwallet had gone from 200 eur to 20 eur, and I knew something was up. I immediately closed skype and steam, changed password for my steam acc and my email, did a full system deep scan with avast antivirus. deleted Steam, redownloaded, logged in, and then he started once again selling the rest of my items, including dragon lore, howl and 4 asiimovs. He then bought his own p90 leather 7 times for between 60-180 eur. He has taken more than 2k from my inventory and bought his own p90's on the steam market. What am I supposed to do? I wrote steam support and told them everything, but I am wondering what kind of reply I can expect from them. I read online that sometimes they do refund items from hijacked accounts, but only ONCE. Is this something that I can expect to happen? I really hope so.
My other question is, how can I open my steam account without having to worry about him logging in again? I tried finding info online, but I really dont know what I am supposed to do, since AVAST was not able to remove the trojan that he was using.
ATTENTION: For all of you who don't know what I am talking about regarding dragon lore, howl, asiimovs, p90 etc. this is all skins for weapons that can be bought for counter strike. These skins are very valuable and can be sold for up top 600 euros per piece. This scammer first sold all of my items for more than 2000 euros, then bought his own items that are normally very cheap and sells for 10-20 cents per piece for about 150 euros a piece. He did this 7-9 times so that he got all of my steam wallet funds over on his own account.
I don't want to turn on my pc any longer, since he somehow still can access my steam whenever I log in. I spent 3-4 hours yesterday to do all kinds of different virus scans with a licensed version of AVAST, so if anyone knows what I can do in order to remove it completely it will be greatly appreciated. Also, if anyone knows exactly what steam usually does with cases like this I would like to know, since I really cannot comprehend the idea of them telling me that they can't do anything.