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Encrypted files


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3 replies to this topic

#1 andyharlow

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Posted 29 March 2015 - 12:35 PM

Hi,
 
I have been guided to you guys to hopefully help.
 
A message just came up saying my personal files are encrypted and I must pay a fee to get them released.
 
How can I remove this malware and decrypt my files.
 
How do I know which encryption malware I have? I have a screen shot I can upload but don't know how to attach this?

 

 



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#2 quietman7

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Posted 29 March 2015 - 06:42 PM


Did you find any ransom note? These infections are created to alert victims that their data has been encrypted and demand a ransom payment. Check your documents folder for an image the malware typically uses for the background note. Check the C:\ProgramData (or C:\Documents and Settings\All Users\Application Data) for a random named .html file.

Does it look like one of these or something else...?
* PClock
* CryptoFortress
* TorrentLocker
* CTB-Locker
* KEYHolder
* CryptoWall

If the ransomware does not look like any of those in the above links...reading through the following information may assist with identifying the crypto malware infection you are dealing with.Once you have identified which particular ransomware you are dealing with, we can direct you to the appropriate discussion topic for further assistance.
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#3 andyharlow

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Posted 02 April 2015 - 04:34 AM

It looks like cryptolocker screen, but AVG virus came back with

 

Ransomware Ukash virus,/FBI Moneypak 5

 

I can upload a screen shot - how do i do this on the forum doesn't seem to be a function to attach a file

 

Thanks for the support



#4 quietman7

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Posted 02 April 2015 - 04:43 AM

How do I post a screen shot?
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