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4 replies to this topic

#1 Natalie152

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Posted 28 March 2015 - 11:24 PM

Hi there,

I found this community from a search where you helped another individual with the same issue. I'm hoping you can help mine as well!

So yep, I downloaded a book off a website and am now suffering the consequences. I know, I know, I will never do that again.

Everything seems fine until I try a websearch. The search engines work fine but when I click one of the resulting links it takes me on a wild ride to a whole host of other sites. The most recent site was called PCkeeper. I also get multiple ads popping down above the search page. AnyWhereAccess Setup Wizard keeps popping up for me to download.

I've uninstalled everything that was added, but this isn't in there, I've run my windows defender, nothing. Malwarebytes, nothing. I've tried a recovery backup and same.

I have a PC, Windows 8.1.
(Also, please and thank you!)

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#2 deeprybka

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Posted 29 March 2015 - 05:41 AM

Hi & :welcome: to Bleeping Computer Forums!
My name is Jürgen and I will be assisting you with your Malware related problems. :warrior:

Before we move on, please read the following points carefully: :exclame:
  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 5 days from this initial or any subsequent post, then this thread will be closed.
  • If I don't reply within 24 hours please PM me!
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
Step 1

Please run a FRST scan. This will help us diagnose your problem.

frst.pngfrstscan.png
Please download Farbar Recovery Scan Tool and save it to your Desktop.
(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)
  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
  • Please copy and paste these logs in your next reply.

regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#3 Natalie152

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Posted 29 March 2015 - 11:56 AM

Hi Deeprybka,

You know what? I got so annoyed I took my computer to a shop this am. Thanks for your help anyway!

I didn't see how to delete my thread, but please do that if you can!

#4 deeprybka

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Posted 29 March 2015 - 11:58 AM

OK. Will close the thread.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#5 deeprybka

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Posted 29 March 2015 - 11:58 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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