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I need help with BSOD c000021a fatal system error (0xc0000428 0x00010610)


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#1 Kapooya

Kapooya

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Posted 28 March 2015 - 07:39 PM

This all started when I did a windows update on march 23rd 2015 then it went to BSOD, the only way I could get past it was to F8 and choose "disable drive signature enfourcement. I tried to use safe mode and a tried to system restore but they don't work (system restrore says it failed every time I try).

I don't know if these things mean anything, but for a while I get a "You have to install ATK0100 driver" message. Also, I looked at what windows updates I got on the day this started and they were kb3035131, kb3004375 and kb3031432 (at least I think that's the ones), once I learned how to remove them and went back there were no updates for that day and couldn't find those updates.

I did a scan and this is what came up, if that helps.
http://i57.tinypic.com/jtb5ao.png

P.S. What is and how do you do a factory reset?



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#2 hamluis

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Posted 29 March 2015 - 09:45 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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