Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected by persistant LAN traveling Rootkit Trojan/worm/malware


  • This topic is locked This topic is locked
9 replies to this topic

#1 JohnnyThunder

JohnnyThunder

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:24 AM

Posted 27 March 2015 - 05:05 PM

Pretty much any wifi-capable device that was connected to my previous comcast modem was infected by some sort of malware, including my win7 desktop, win8 laptop, and numerous android phones. 

I called comcast technical support because the gateway password to the modem was changed, and none of their remote router access fixing tools could connect to it, and was unusable even after a fair amout of hardware resets.  I gave that modem back to comcast for a replacement and am now much more cautious with password protections, but all of the devices were still infected.  I eventually gave up on trying to fix my desktop, and instead copied all of my sentimental/important docs (along with the virus too, probably) to an external hard drive and factory reset my computer.  The malware itself is very sneaky, and copies itself into legitimate files, such as my Razer Taipan mouse, of which 200+ related Razer files are all trusted.  On pretty much all of my AV software there are many exclusions and trusted files and certificates added that limit my ability to remove anything, so I really just need some professional assistance here.

 

Thank you very much.



BC AdBot (Login to Remove)

 


#2 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,376 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:12:24 AM

Posted 30 March 2015 - 08:15 PM

Greetings JohnnyThunder and :welcome: to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.

My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.

If you would allow me to call you by your first name I would prefer to do that.

===================================================

Ground Rules:
  • First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. :)
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.
  • Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems simply stop and tell me.
  • When you post your reply, use the Replytopic.jpg button instead.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • When your computer is clean I will alert you of such. I will also provide for you detailed information about how you can combat future infections.
  • I would like to remind you to make no further changes to your computer unless I direct you to do so.
  • Now let's get started :thumbup2:
===================================================

Now that I am assisting you, you can expect that I will be very responsive to your situation. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. If you are going to be delayed please be considerate and post that information so that I know you are still with me. Unfortunately, there are many people waiting to be assisted and not enough of us at BleepingComputer to go around. I appreciate your understanding and diligence.

Thank you for your patience thus far.

I am not exactly sure what your status is. Do you have a fresh install on your computer and you have backed up files on an external drive? You are concerned about reinfecting?
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#3 JohnnyThunder

JohnnyThunder
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:24 AM

Posted 01 April 2015 - 01:22 PM

Hey Gary, my problem is that I believe I still have the virus on my desktop, but that no anti-virus detects anything.  Are there any tests that you would like for me to run?



#4 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,376 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:12:24 AM

Posted 01 April 2015 - 01:35 PM

Is this an absolutely fresh install after having formatted your hard drive?
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#5 JohnnyThunder

JohnnyThunder
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:24 AM

Posted 01 April 2015 - 02:56 PM

Yes it is, I factory reset from the partition disk in lieu of a reset CD.



#6 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,376 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:12:24 AM

Posted 01 April 2015 - 03:55 PM

Did you transfer any backed up data back into the fresh install?


Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#7 JohnnyThunder

JohnnyThunder
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:03:24 AM

Posted 05 April 2015 - 02:22 AM

I never transfered any of the data to the new install yet, my apologies for the late reply, but seeing as though many other of my homegroup/network devices were infected/affected I feel as though my desktop is probably still infected also.



#8 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,376 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:12:24 AM

Posted 05 April 2015 - 07:59 AM

I am seeing no evidence of infection on your computer. After a reformat/reinstall whatever corruptions/malware on your computer will be wiped off.

I am sorry but there is nothing else I can offer since there is nothing I can see that needs to be addressed.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#9 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,376 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:12:24 AM

Posted 07 April 2015 - 09:14 AM

Is there anything else I can offer before closing this Topic?
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#10 Oh My!

Oh My!

    Adware and Spyware and Malware.....


  • Malware Response Instructor
  • 36,376 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:California
  • Local time:12:24 AM

Posted 09 April 2015 - 08:24 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Gary
 
If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users